Cancel Kicksta: Step-by-Step Guide

What is Kicksta

Overview

Kicksta is a third-party Instagram growth service that helps accounts gain followers through automated targeting and engagement methods.

It is a subscription-based digital service operated from the United States and managed via an online dashboard and support channels.

Service type

Kicksta provides automated follower growth by interacting with targeted accounts on your behalf.

Its policies, terms and help documentation are published online and govern cancellations and refunds.

How to cancel Kicksta

Contacting support

• Kicksta subscriptions (trial or paid) cannot be canceled directly via the dashboard.
• You must contact the Kicksta Support team via live chat or email to request cancellation.
• See Kicksta's cancellation help article: Kicksta cancellations & refunds.

Step-by-step cancellation

• Log in to your Kicksta account and locate the live chat or support email address on the Help Center.
• Send a clear cancellation request including your account email, subscription ID (if available) and the date you want the cancellation to take effect.
• Submit the cancellation request at least 24 hours before the next billing cycle or trial expiry to avoid next-period charges.
• Retain any chat transcript or email confirmation from support for your records.

What happens when you cancel

Account access

After a properly processed cancellation, your subscription typically remains active until the end of the current billing period.

You will retain access to active features until that period expires unless support specifies otherwise in writing.

Confirmation and billing

Kicksta sends a confirmation email once the cancellation has been processed. Keep this email as proof.

If a cancellation was initiated correctly but you were inadvertently renewed, Kicksta may, as an exception, issue a full refund for that cycle.

Will I get a refund?

Standard refund policy

Kicksta’s refund policy varies by subscription type; discounted quarterly and yearly (paid upfront) plans are typically non-refundable.

In some rare cases, unused time may be converted to non-refundable credits at the company’s discretion.

Exceptions and timing

• If Kicksta approves a refund under its policy terms, refunds are processed and credited to the original payment method within 3 - 10 business days.
• If your cancellation was properly requested but support failed to cancel and the account was renewed, Kicksta may issue a full refund for that renewal cycle as an exception.
• Always request and keep written confirmation of any approved refund.

Kicksta plans and pricing

Currency and presentation

Kicksta publishes pricing in USD only; it does not provide official NZD pricing on its public pages for New Zealand customers.

If you need NZD estimates, check your payment processor or card issuer for converted amounts and fees.

Plans (public listing)

Your consumer rights in New Zealand

Legal disclosure and guarantees

Under New Zealand consumer law, digital services must clearly disclose cancellation and refund terms upfront; Kicksta does publish these policies online.

Statutory rights under the Consumer Guarantees Act and Fair Trading Act may apply if a service is misrepresented or fails to perform as promised.

Options for recourse

• If you have problems canceling or obtaining a refund, you may contact the Ministry of Business, Innovation and Employment (MBIE) or use NZ consumer protection channels.
• You can also open a dispute with your bank or card issuer if an unauthorized renewal occurred and you have supporting documentation.

Customer experiences

Positive feedback

• Some users report fast, helpful and responsive customer support in specific cases.
• There are accounts of targeted growth producing niche, quality followers when settings were well-configured.
• See examples of customer reviews: Kicksta on Trustpilot (NZ).

Negative feedback

• Many users report difficulty canceling subscriptions - complaints include needing to contact support, ignored requests, or being charged after attempts to cancel.
• Other frequent issues include receiving fake or bot followers, poor engagement results, and reports of Instagram flags or suspensions linked to service use.
• Some customers express frustration over denied or blocked refunds even after cancellation efforts.

Documentation checklist

What to keep

• Account email address and subscription ID (if shown in dashboard).
• Screenshots of your dashboard showing plan status and billing dates.
• Copies of any live chat transcripts, support emails and the confirmation email after cancellation.

If you need to escalate

• Payment receipts or bank statements showing the charge and date.
• A concise timeline of your cancellation requests and responses from Kicksta support.
• Any correspondence referencing refunds or credits for disputed renewals.

Common mistakes

Assuming dashboard cancellation works

Users commonly assume they can cancel a Kicksta subscription from the dashboard; Kicksta requires contacting support.

Failing to contact support directly can result in unintended renewals and billing disputes.

Missing the 24-hour window

Another frequent error is submitting cancellation requests too close to the next billing cycle.

Cancellation requests must be made at least 24 hours before the next billing date or trial expiry to avoid being charged for the next period.

Comparative recap

At a glance

Takeaway

Kicksta can work for targeted follower growth, but cancellation and refund processes require proactive documentation and early contact with support.

New Zealand consumers should retain records and be prepared to escalate if a renewal occurs despite a valid cancellation request.

After cancelling

Next steps

• Save your cancellation confirmation email and any chat transcripts as proof of the request and the date submitted.
• Monitor your bank or card statement for any unexpected charges and file a dispute promptly if necessary.

Helpful links

• Kicksta cancellations & refunds: help.kicksta.co
• Kicksta Terms of Service: kicksta.co/terms-of-service
• Customer reviews and experiences: Trustpilot (NZ)
• New Zealand consumer help: consumerprotection.govt.nz (MBIE)

Address

Corporate address

Kicksta

715 J St., Ste 200, San Diego, California 92101, United States

Local notes

Kicksta does not appear to list a New Zealand postal address; corporate contact is in the United States.

If you require escalation within New Zealand, consider contacting MBIE or your bank with documentation of the issue.