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Cancel LEAPLY
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Leaply service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Leaply: Easy Method
What is Leaply
Overview
Leaply is a subscription-based mental health/self-help service that provides guided exercises and support tools online and via mobile apps.
It is operated by Momentumix Limited and is used for anxiety reduction and daily mental wellness routines by many subscribers.
Primary features
Users report short daily exercises, guided sessions, and access to support through the platform and customer service channels.
Subscriptions may be sold as introductory offers or ongoing monthly plans, with billing handled directly or through app stores.
How to cancel Leaply
Cancel via web portal
- Log into Leaply’s website and go to Account or Billing & Subscription settings.
- Select "Cancel Subscription", follow the prompts, and confirm cancellation.
- After cancelling you should receive an email confirmation; keep that for your records.
- Guide reference: Web cancellation steps.
Cancel via mobile app or support
- If you subscribed through your device (in-app purchase) cancel in the App Store (iOS) or Google Play account settings; the app must be restarted to apply the change.
- If you cannot cancel online, email support@theleaply.com or use the contact form in Leaply’s Help Center.
- When contacting support include your full name, registered email, subscription type, and a billing statement if available.
What happens when you cancel
Access and billing
Cancellation typically stops the next automatic renewal but does not immediately remove access.
Access usually remains until the end of the current billing cycle; you should verify the exact expiry date in your account or confirmation email.
Account data and records
Your account may remain active in a free or limited state; review Leaply’s privacy or account settings for data retention policies.
Keep copies of confirmation emails, receipts and any correspondence in case you need to dispute future charges.
Will I get a refund?
Standard refund policy
Leaply offers a full refund if requested within the first 14 days of joining; contact support within that period to request it.
Reference: Refund policy (reported).
Exceptions and after the window
- After the 14-day window refunds are rare and usually limited to billing errors or unauthorized charges.
- No refunds are typically issued for unused portions of the subscription period.
- If you believe a charge is unauthorized, contact support immediately and consider disputing with your card issuer.
Leaply plans and pricing
Pricing table
| Plan | Price (reported) | Period | Features |
|---|---|---|---|
| Introductory (user-reported) | approx. USD 22.99 (~NZ$36.78) | One-time / first month | Initial access fee (user reports) |
| Monthly (user-reported) | approx. USD 59.99 (~NZ$95.98) | Monthly | Ongoing subscription access (user reports) |
Notes on pricing
No official New Zealand dollar pricing was found; these figures are user-reported USD charges converted using an approximate rate (1 USD ≈ 1.6 NZD).
Watch for promotional periods that can revert to higher recurring charges if not cancelled before renewal.
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act, which require clear pricing and truthful advertising.
Automatic renewals or unclear recurring charges can be challenged under these laws if they are misleading or not clearly disclosed.
Practical steps and protections
- You can request refunds for unauthorized or fraudulent charges and raise disputes with your bank or card issuer.
- The 14-day refund window aligns with common "cool-off" expectations but is not an automatic legal right beyond unauthorized billing.
- Keep written records; sending cancellation notices by registered mail can provide a strong legal record if disputes escalate.
Customer experiences
Positive feedback
Many users praise Leaply’s responsive and compassionate customer support, noting quick and effortless cancellations and refunds in some cases.
Some users report that short daily exercises reduced anxiety and improved calmness; examples are shared on review sites and forums.
Negative feedback
Complaints include unexpected higher charges after promotional periods and difficulty cancelling - some users report ongoing billing despite cancellation attempts.
Other reports claim the service is misleading about platform availability and provide only generic advice while continuing recurring charges.
Documentation checklist
What to collect before you cancel
- Registered email used for the Leaply account and subscription receipts.
- Billing statements showing the charge(s) you want to dispute.
- Account screenshots showing subscription status and cancellation buttons.
What to keep after cancelling
- Email confirmation of cancellation and any ticket or reference numbers from support.
- Dates and copies of communications with support, plus evidence of attempted cancellations in app stores if relevant.
- Bank or card statements showing any disputed charges and dates of unauthorised renewals.
Common mistakes
Cancellation pathway errors
A common mistake is cancelling in the app when the subscription is billed through the App Store or Google Play; you must cancel in the store account used for the purchase.
Another error is not restarting the app after an in-store cancellation, which can delay the change taking effect.
Expectations about refunds and timing
Many subscribers assume they will receive a pro-rata refund; Leaply’s reported policy generally does not provide refunds for unused portions after the 14-day window.
Failing to keep confirmation emails or transaction records makes disputes harder to resolve if billing continues after cancellation.
Comparative recap
Summary table
| Aspect | Leaply (reported) | What to watch for |
|---|---|---|
| Cancellation method | Web portal, App Store/Google Play, or support email | Use the exact platform where you subscribed; keep confirmation emails |
| Refund window | Full refund if requested within 14 days | After 14 days refunds are rare except for errors or fraud |
| Pricing clarity | User-reported introductory and monthly USD prices | No official NZD pricing found; watch for promotional-to-regular price changes |
| Customer support | Many positive reports, but some billing-dispute complaints | Document all contact and response times (expect 24 - 48 hours reported) |
| Access after cancel | Access usually remains until end of current billing cycle | Confirm expiry date in cancellation confirmation |
Quick takeaways
Cancel using the same channel you used to subscribe, keep records, and act within 14 days for the best refund chance.
If billing continues after cancellation, use your documentation to dispute with the provider, your bank, or a New Zealand consumer agency.
After cancelling
Check your statements
Monitor your bank and card statements for at least one billing cycle to confirm no further charges appear.
If you see unexpected charges, contact Leaply support immediately and raise a dispute with your card issuer if needed.
Further steps and useful links
- Contact Leaply support: support@theleaply.com.
- Cancellation help guide: How to cancel Leaply.
- Refund policy reference: Reported refund policy.
- New Zealand consumer advice: Consumer NZ and Commerce Commission.
Address
Corporate address (operator)
Momentumix Limited, Shop 17, 83 Georgiou A, Limassol 4047, Cyprus.
Note: searches show this as the registered address; there is no dedicated New Zealand postal cancellation address discovered.
Contact recommendation
For cancellations or refund requests email support@theleaply.com and keep copies of all replies.
If billing persists after following the steps above, use your documentation to dispute the charge with your bank and consider contacting a New Zealand consumer agency.