Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Loox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Loox: Easy Method
What is Loox
Service overview
Loox is a Shopify app that collects and displays customer reviews with photos and videos for online stores.
It integrates with Shopify stores to send review requests and show review widgets on product pages.
Who uses Loox
Merchants use Loox to increase social proof, boost conversions, and collect visual reviews from customers.
Loox operates as an online service without a physical presence in New Zealand; it is managed by Loox Online Ltd.
How to cancel Loox
Cancel via Shopify admin (web)
- Open your Shopify admin and go to "Apps".
- Find Loox and choose "Uninstall" to remove the app; Shopify stops future charges after uninstallation.
- Note that pending charges already generated by Shopify's billing system may still appear unless refunded.
Other cancellation options
- You can also adjust, downgrade, or cancel through the Loox app under Your Plan settings instead of uninstalling.
- There is no cancellation flow through the iOS App Store or Google Play because Loox is a Shopify app, not an app-store subscription.
What happens when you cancel
Access and functionality
Once you uninstall Loox, widgets and automated emails provided by the app will stop functioning on your store.
Any reviews already published on your storefront may remain visible depending on your theme and setup.
Billing and renewals
Uninstalling the app stops future billing from Loox via Shopify; however, charges already generated by Shopify may still appear as pending.
To address pending charges you must contact Loox support to request a refund or reversal, if eligible.
Data and retention
Your review data and settings are typically retained by Loox unless you request deletion; retention policies vary by provider.
Export important data (reviews, photos) before uninstalling if you may need it later for records or migrating to another service.
Will I get a refund?
General refund policy
Loox does not automatically issue refunds upon uninstallation; stopping the app only prevents future billing.
Refunds are handled case-by-case and are not guaranteed as an automatic outcome of cancelling.
Exceptions and how to request
- If a pending charge appears after uninstalling, contact Loox support to request a refund; they may agree to refund pending charges.
- To request a refund, provide order invoices, billing dates, and any relevant screenshots to Loox support for review.
Loox plans and pricing
Plans overview
Listed prices are monthly amounts converted to NZD using the stated exchange rate in the verified data.
Features vary by plan; review the features column to match business needs before subscribing.
Pricing table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Beginner | NZ$22.67/month | Monthly | Supports up to 500 orders; review request emails; discount for photo reviews; multilingual support |
| Scale | NZ$69.79/month | Monthly | Everything in Beginner plus video reviews, Google Shopping, referrals, remove Loox branding |
| Convert | NZ$174.58/month | Monthly | Everything in Scale plus smart visual sorting, review highlights, auto-translated reviews, AI review replies |
Note: Prices were converted from USD using a specific historical exchange rate; confirm current pricing in the Loox app.
Your consumer rights in New Zealand
Cooling-off and refunds
New Zealand law does not automatically provide a 14-day cooling-off right for digital services unless stated in the provider's terms.
Therefore, you do not have a statutory right to a refund solely because you uninstall a digital subscription like Loox.
Options and remedies
- Refunds remain discretionary and must be requested from Loox support; merchants may be refunded on a case-by-case basis.
- Keep records of charges, correspondence, and billing dates when requesting a refund to support your case.
Customer experiences
Positive feedback
Many merchants praise Loox for ease of integration, responsive customer support, and strong features for photo/video reviews.
Public ratings on some platforms show high average scores, with particular strengths in ease of use and feature set.
Negative feedback
There are also complaints about unclear usage-based billing that led to unexpected charges for some merchants.
Some external reviews (noting loox.io) report poor experiences and 1-star ratings; weigh varied feedback when deciding.
Documentation checklist
What to gather before contacting support
- Your Shopify store domain and Loox account email.
- Invoice or billing date(s) showing charges you wish to dispute.
- Screenshots of pending charges, app settings, and any relevant support correspondence.
Optional supporting items
- Order IDs or customer review examples if the dispute relates to specific transactions.
- Exported reviews or data you want retained or migrated before uninstalling the app.
Common mistakes
Assuming uninstall equals refund
Many merchants expect that uninstalling the app will automatically trigger a refund; that is not the case.
You must still contact Loox support to request refunds for pending or recent charges if you believe they are incorrect.
Not exporting data
Another common mistake is failing to export reviews and media before uninstalling, which can complicate migration to another tool.
Always export content you need for records or future use before removing the app from Shopify.
Comparative recap
Quick comparison
| Plan | Monthly price (NZ$) | Key features | Best for |
|---|---|---|---|
| Beginner | NZ$22.67 | Review emails, photo discounts, multilingual support, up to 500 orders | Small stores starting with visual reviews |
| Scale | NZ$69.79 | Video reviews, Google Shopping, remove branding, referrals | Growing stores needing more features and branding control |
| Convert | NZ$174.58 | Smart visual sorting, review highlights, auto-translation, AI replies | Larger stores focused on conversion optimization and automation |
After cancelling
Immediate next steps
- Contact Loox support at [email protected] to request refunds or data deletion if needed.
- Export reviews and media from Loox and your Shopify store before or immediately after uninstalling.
Helpful links
- Loox - App charges and billing (help article)
- Why Loox cannot be cancelled via App Store / Google Play (explanation)
- Shopify community discussions on Loox billing
Address
Company details
Loox Online Ltd., 7 Zeev Jabotinsky St., Ramat Gan, Ramat Gan 5252247, Israel.
Loox operates as an online service; for cancellation or refund queries contact support at [email protected].
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.