Cancel Manychat: Easy Method

What is Manychat

Overview

ManyChat is a cloud-based chatbot and marketing automation platform that helps businesses build conversational flows for Facebook Messenger, Instagram, SMS and other channels.

It focuses on lead capture, broadcasting, and automated customer journeys with visual flow builders and third‑party integrations.

Key uses

Common uses include automated customer support, promotional broadcasts, lead nurturing and e-commerce funnels.

Small businesses and marketers typically use ManyChat to scale messaging across audiences without heavy developer resources.

How to cancel Manychat

Cancel from your ManyChat account (recommended)

• Log in to your account at ManyChat and go to Account → Billing or Settings → Billing.
• Locate the active subscription and choose the Cancel or Disable auto‑renew option shown in the billing panel.
• Follow on‑screen prompts and confirm cancellation; keep the confirmation email or screenshot for your records.
• If you were billed through a mobile app store or third‑party gateway, cancel the subscription inside that provider (App Store, Google Play, Stripe, PayPal).

Contacting support or sending written notice

• If the dashboard route fails, open a support ticket via ManyChat Help Center or email their support from the account contact page.
• For postal cancellation, send a signed letter with account ID and contact details to ManyChat's HQ address (see Address section below).
• Request written confirmation of cancellation and retain all ticket numbers, emails, or delivery tracking numbers as evidence.

What happens when you cancel

Access and billing

When you cancel a paid subscription, your account typically keeps access until the end of the current billing period.

Auto‑renewal should stop after cancellation; you will not be billed for future periods unless you resubscribe.

Data and account status

Data (contacts, flows, media) often remains in your account after cancellation but may be limited by the free tier’s feature caps.

Export important data and backups before cancelling if you need ongoing access to message histories or subscriber lists.

Will I get a refund?

Refund policy overview

ManyChat’s refund practices are set out in their Terms of Service and may not guarantee pro‑rata refunds for unused time.

Refund availability can depend on payment method, the timing of the request, and whether a third‑party processor handled the payment.

How to request a refund or dispute a charge

• Check your billing receipt and ManyChat Terms of Service for refund guidance.
• Contact ManyChat support with your account ID, order number and a clear refund reason.
• If payment was via a third‑party (App Store, Google Play, PayPal, Stripe), also contact that provider or your bank to explore dispute or chargeback options.

Manychat plans and pricing

Current plan (estimated)

Notes and taxes

ManyChat does not publish NZD pricing publicly; the figure above is an estimate from USD conversion (US$15/mo ≈ NZ$25.50 at ~1.7 NZD/USD).

Local taxes, regional pricing adjustments, or promotional discounts are not confirmed here - check your billing page or support for exact local charges.

Your consumer rights in New Zealand

Key rights under NZ law

New Zealand consumers have protections under laws such as the Consumer Guarantees Act and the Fair Trading Act for the supply of services.

These laws require services to be carried out with reasonable care and skill, to match descriptions, and to be fit for purpose.

Cross‑border and enforcement notes

• ManyChat is headquartered outside New Zealand, which can limit enforcement but consumer rights still apply where NZ law governs the purchase.
• If you believe your rights are breached, contact Consumer Protection NZ or the Commerce Commission for guidance.
• Keep records and contact your payment provider if you need to dispute charges or request chargebacks.

Customer experiences

Positive feedback

• Users commonly praise the visual flow builder, integrations (Facebook, Instagram, Shopify) and automation features.
• ManyChat is often noted for accelerating lead capture and marketing campaigns without heavy developer input.

Common complaints

• Some users report confusion around billing tiers, contact counting, and limits when downgrading plans.
• Other frequent issues include the learning curve for complex flows and occasional frustration with support response times.

Documentation checklist

Before you cancel

• Export contact lists, conversation histories, flow templates and media assets from your account.
• Record your subscription ID, invoices, payment receipts and any active integrations or webhooks.

What to keep after cancelling

• Save confirmation of cancellation, support ticket numbers, screenshots of billing and the cancellation page.
• Keep copies of emails and any correspondence about refunds or account changes for at least several months.

Common mistakes

Not exporting data

Many users cancel without exporting subscriber lists or flow content and later cannot recover important assets.

Always export and store a backup before ending a subscription.

Assuming immediate service termination

Some customers expect instant access loss; in most cases paid access remains until the billing cycle ends.

Also note that cancelling in ManyChat does not always cancel payments handled through external app stores - check those accounts separately.

Comparative recap

Quick comparison table

Choosing between options

Pick ManyChat if you prioritise conversational flows across social messaging channels and simple visual building tools.

Consider other platforms if you need deep email CRM features or a different chatbot focus - compare trial periods before committing.

After cancelling

Immediate next steps

• Confirm you received written cancellation confirmation and save it with your billing records.
• Export any remaining data and disable integrations that may continue to send or receive data.

Helpful links and resources

• ManyChat Help Center - support articles and contact options.
• ManyChat Billing & Account - where you manage subscriptions.
• Consumer Protection NZ - guidance on your NZ consumer rights.
• Commerce Commission NZ - report unfair trading or seek advice.

Address

Mailing address for ManyChat

ManyChat, Inc.

8605 Santa Monica Blvd, #64372

West Hollywood, CA 90069

United States

Postal cancellation notes

If you send written cancellation by post, include your account ID, registered email, a clear cancellation statement and a request for written confirmation.

Use tracked or registered post and retain proof of posting and delivery; cross‑border enforcement may be limited, so keep comprehensive records.