Cancel Mentimeter: Easy Method

What is Mentimeter

Overview

Mentimeter is a cloud-based presentation and audience engagement tool that lets presenters create interactive polls, quizzes, word clouds and Q&A sessions.

It is used by teachers, businesses and event hosts to collect live responses and make presentations more engaging.

Typical uses

Common uses include classroom activities, team meetings, conferences and webinars where live audience input is required.

Mentimeter runs in a browser and also integrates with presentation workflows, making it suitable for both in-person and remote events.

How to cancel Mentimeter

Cancel via the web (Mentimeter account)

• Sign in to your Mentimeter account at mentimeter.com.
• Go to Account settings → Billing (or Billing section) and turn off auto‑renewal for your Basic or Pro subscription.
• Turning off auto‑renewal stops future billing; you keep access until the current paid period ends.

Cancel via mobile app stores

• iOS (App Store): Subscriptions are likely managed through your Apple ID; open Settings → your name → Subscriptions to cancel.
• Android (Google Play): Subscriptions are likely managed through Google Play; open Play Store → Profile → Payments & subscriptions → Subscriptions to cancel.
• Mentimeter Help Center and Terms do not explicitly document App Store/Google Play cancellation; follow the platform provider’s subscription controls.

What happens when you cancel

Access after cancelling

If you cancel auto‑renewal via the Mentimeter web Billing section you retain full access to paid features until the current paid period expires.

No immediate loss of access typically occurs unless stated otherwise in a specific plan agreement.

Renewal and billing

Both Basic and Pro subscriptions auto‑renew annually by default on the web; cancelling auto‑renewal prevents future charges but does not prorate the current period.

If you subscribed via the App Store or Google Play, billing and renewals are controlled by those platforms.

Data and content

Your account, presentations and collected responses typically remain available after cancellation until the end of the paid period and according to Mentimeter’s retention policies.

Export any important data or downloads before your access ends if you need long‑term copies of responses or slides.

Will I get a refund?

Mentimeter refund policy (web purchases)

Mentimeter offers a full refund if you cancel the initial subscription within 14 days of purchase, provided you have not used the subscription in a live audience setting.

To request that refund you must email [email protected]; approved refunds generally arrive in your bank account within a few days.

Exceptions and company terms

• Using the subscription in a live audience setting typically forfeits the 14‑day refund right for that purchase.
• Mentimeter’s broader Terms state refunds are not provided unless required by law or expressly communicated, so refunds outside the 14‑day rule are uncommon.

Mentimeter plans and pricing

Summary

No NZD (New Zealand dollar) specific prices were publicly available in the referenced sources.

Prices shown on Mentimeter pages may appear in USD or local currencies depending on account settings; check your account for NZ‑specific pricing.

How to check NZ pricing

Log into your Mentimeter account while located in New Zealand or contact Mentimeter sales to view local currency options.

Alternatively, consult the checkout flow where currency and taxes are shown before you purchase.

Your consumer rights in New Zealand

Key statutes

New Zealand’s Consumer Guarantees Act and Fair Trading Act provide protections for consumers purchasing services, including digital services.

Services must be of acceptable quality, fit for purpose and match descriptions provided at the time of sale.

How these rights affect refunds and remedies

• If Mentimeter’s service is faulty or not fit for purpose, you may be entitled to a remedy or refund regardless of a stated company policy.
• The advertised 14‑day refund offering does not override statutory consumer guarantees; you may still have rights after that period if the service fails to meet guarantees.

Customer experiences

Positive feedback

Review sites such as Capterra and GetApp (NZ) rate Mentimeter highly (about 4.4/5), praising interactivity, ease of use and improved audience engagement.

Users often highlight the platform’s ability to transform static presentations into interactive sessions.

Negative feedback

Trustpilot NZ contains complaints about unexpected auto‑renewals, difficulty obtaining refunds and perceived poor customer service in some cases.

Other reported issues include occasional technical bugs (slides not displaying, leaderboard faults) and dissatisfaction with post‑purchase support.

Documentation checklist

Before cancelling

• Account email and login details.
• Subscription name (Basic, Pro, Enterprise) and renewal date.
• Receipt or invoice showing purchase date and amount.

If you request a refund

• Proof of non‑use in a live audience (if claiming 14‑day refund), or screenshots showing issues.
• Any correspondence with Mentimeter support and a clear statement of the remedy you seek.
• Bank details or payment method information if requested for refund processing.

Common mistakes

Missing the correct cancellation path

Users sometimes try to cancel a web subscription through the mobile app; web purchases must usually be cancelled in the Mentimeter account Billing section.

Conversely, subscriptions purchased via the App Store or Google Play must be cancelled via the relevant platform rather than Mentimeter’s website.

Assuming immediate refunds or loss of access

Some users expect immediate refunds or immediate loss of access after cancelling; typically access continues until the paid period ends and refunds follow the company’s or platform’s stated rules.

Also, not documenting live usage can jeopardise a 14‑day refund claim - keep clear records if you might request a refund.

Comparative recap

Quick comparison

Notes

Mentimeter’s own Terms also state refunds are not provided unless required by law or explicitly offered, so check both the platform rules and Mentimeter’s communications.

For New Zealand consumers, statutory rights under local law may provide remedies beyond the company’s policy.

After cancelling

What to check next

Confirm the cancellation in your Mentimeter Billing section or in the App Store / Google Play subscription area.

Save receipts, export any presentation data you need and keep screenshots of cancellation confirmations and dates.

Helpful links and contacts

• Mentimeter Help Center: help.mentimeter.com
• Contact Mentimeter: [email protected]
• Mentimeter Terms: mentimeter.work - Terms
• Apple manage subscriptions (NZ): support.apple.com/en-nz/HT202039
• Google Play subscriptions: support.google.com/googleplay/answer/7018481
• New Zealand consumer information: consumerprotection.govt.nz

Address

Company headquarters

Mentimeter AB (publ)

Tulegatan 11, 113 57 Stockholm, Sweden

No New Zealand postal cancellation address

There is no specific New Zealand postal address for cancellations in publicly available sources; cancellations are handled online or via platform subscriptions.

For formal notices you may use the company headquarters address above or contact Mentimeter by email first.