Cancel Metric Master: Easy Method

What is Metric Master

Overview

Metric Master (also referenced as Master Metrics) is a SaaS analytics and reporting tool that centralises advertising and marketing data from multiple platforms.

The service is provided by Master Metrics LLC for subscription customers and is accessed via web and app interfaces.

How it is provided

Metric Master is delivered as a cloud service you manage through your Metric Master account settings.

Legal terms state the service relationship is between you and Master Metrics LLC, while App Distributor terms may also apply for app purchases.

How to cancel Metric Master

Primary cancellation method

• Open the Metric Master app or web interface and sign in to your account.
• Go to "My Account" → "Modify your plan".
• Follow the prompts to cancel the subscription from within your account settings.

Other important notes

• The Metric Master Help Center confirms cancellation is handled in the account management settings regardless of whether you subscribed via the App Store, Google Play, or the web. Help: Settings
• The Terms of Service note that cancellations must be processed through the platform itself and not via the app store; App Distributor terms (Apple/Google) may still apply in some cases.

What happens when you cancel

Access after cancellation

When you cancel, your subscription will stop renewing at the end of the current billing period unless otherwise stated in your account.

You typically retain access until the paid period ends; check your account for exact end dates.

Data, backups and exports

Cancelling does not necessarily delete your account data immediately. Export any reports or data you need before access is removed.

If you need copies of invoices or historical data, download them from your account or request them from support before cancellation is final.

Will I get a refund?

Official refund policy

Master Metrics' Terms of Service state: "There will be no refunds or credits for partial periods of service or periods of inactivity."

There is no mention in official documentation of a 14-day statutory cancellation or automatic trial-period refunds.

Possible exceptions and remedies

• New Zealand consumer law (see next section) may provide remedies if the service is faulty, not as described, or not delivered.
• If you believe the service breaches consumer guarantees, document the issue and contact Metric Master support and local consumer authorities.

Metric Master plans and pricing

Pricing overview

No verified NZD pricing is available from official sources for Metric Master for 2024/2025.

If you need exact pricing, check your account billing page or contact support directly for current plan rates and billing cycles.

Plan table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the Consumer Guarantees Act, services must be provided with reasonable care and skill and as described.

If Metric Master fails to meet these guarantees, consumers may be entitled to remedies regardless of contractual "no refund" clauses.

Practical and jurisdictional issues

• Master Metrics is a Delaware-based SaaS provider and its Terms do not explicitly reference the CGA or NZ law.
• Cross-border enforcement and jurisdictional limits can complicate asserting NZ rights; seek guidance from the Commerce Commission or Consumer Protection agencies.

Customer experiences

Positive feedback

Reviews on GetApp and Capterra (NZ) rate Metric Master highly for value, features, and support, praising consolidation of multiple ad platforms and automation.

Users highlighted efficiency gains and responsive customer support in multiple reviews.

Common criticisms

Some users reported a learning curve during implementation and occasional UX or mobile visualisation challenges.

These issues were generally paired with positive notes about support responsiveness.

Documentation checklist

What to gather before cancelling

• Account email and username used to register the Metric Master account.
• Subscription or invoice numbers and recent billing receipts.
• Screenshot of your subscription status and the "Modify your plan" page.

Support and legal documents

• Copies of any communication with Metric Master support (tickets, emails).
• A copy or link to the Terms of Service and any relevant help articles.
• Exported reports or data you want to keep before access ends.

Common mistakes

Assuming app-store cancellation is required

Many customers try to cancel via the App Store or Google Play, but Metric Master's guidance states cancellations are handled inside the Metric Master account.

Relying on the app store alone can leave the subscription active if the provider requires in-app cancellation.

Not keeping evidence and missing exports

Failing to download invoices, reports or correspondence before cancellation can make disputes harder to resolve.

Always export essential data and save confirmation screenshots when you submit a cancellation.

Comparative recap

Cancellation location

Key takeaways

Cancel inside your Metric Master account and export necessary data before access ends.

If you need a refund or dispute, document the issue and consider NZ consumer law options.

After cancelling

Follow-up steps

• Confirm cancellation via account notification or support ticket and keep a copy for your records.
• Check your next billing statement to ensure the subscription did not renew.

Helpful links

• Metric Master Help: Settings
• Master Metrics Terms of Service
• Consumer Protection (New Zealand)
• Commerce Commission New Zealand

Address

Mailing address

Metermaster NZ Limited, PO Box 72887, Papakura 2244, New Zealand.

Use this address for postal correspondence related to products, invoices, or formal notices.

Customer support contact

For in-account cancellation and support, use the Metric Master app/web help centre and submit a support request.

Keep postal contact as a fallback for formal communications if required.