Cancel MINDMETRIX online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mindmetrix service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mindmetrix: Easy Method
What is Mindmetrix
Service overview
MindMetrix provides an online mental health assessment intended to generate structured reports that clinicians or other providers can use.
The service is offered directly via the MindMetrix website and through common app platforms, and it emphasises clinician-facing reporting tools.
How it is typically used
Individuals complete assessments online; results are exported as reports to share with a clinician or for clinical decision support.
MindMetrix positions the product as a tool best used by trained clinicians rather than as a standalone diagnostic device.
How to cancel Mindmetrix
General guidance
- Check where you bought the service (MindMetrix website, Apple App Store, or Google Play) before cancelling.
- No explicit different cancellation instructions for App Store, Google Play or Web were found in MindMetrix public Help Center or Terms of Service; follow the platform-specific process if you subscribed through an app store.
Step-by-step cancellation
- If you purchased on the MindMetrix website: Contact MindMetrix support via their refund page or email and include your order details. See their refund policy: MindMetrix Refund Policy.
- If you purchased through the Apple App Store: Cancel the subscription through your Apple ID subscriptions in Settings on your Apple device or via reportaproblem.apple.com.
- If you purchased through Google Play: Cancel via Google Play Store > Menu > Subscriptions, or visit play.google.com/store/account.
- For written notices or if required by Terms of Service, you can send a postal notice to their registered address: MindMetrix, 441 S. Livernois Suite 100, Rochester Hills, MI 48307.
What happens when you cancel
Access after cancellation
Access typically continues until the end of the paid period for subscriptions or stops immediately for one‑time purchases depending on how the provider manages access.
If purchased via an app store, platform rules (Apple/Google) usually control when access ends after cancellation.
Renewals and billing
- Cancel before the next renewal date to avoid automatic rebilling.
- If you cancel an in‑app subscription, Apple or Google handles the termination and refund requests according to their policies.
Data and reports
Cancelling does not automatically erase your account or previously generated reports unless specified by MindMetrix or requested under their data policies.
Contact MindMetrix support to request data deletion or export if you need copies of your reports or want personal data removed.
Will I get a refund?
MindMetrix website refund policy
MindMetrix allows customers who purchased directly from their website to request a refund within 30 days of purchase.
Refunds are considered for technical issues that prevent completion of the assessment or for dissatisfaction where a rationale is provided and approved by their team.
See the policy: MindMetrix Refund Policy.
Exceptions and limitations
- Change‑of‑mind requests are explicitly excluded from refunds in MindMetrix’s policy.
- If you purchased through an app store, refunds are typically managed by Apple or Google and follow their rules, not MindMetrix’s web refund policy.
- MindMetrix reserves discretion to approve refunds based on the reasons provided.
How New Zealand law affects refunds
Under New Zealand consumer law, you may be entitled to remedies if the service fails to meet guarantees of reasonable care, fitness for purpose, or matching its description.
Statutory rights can apply in addition to MindMetrix’s stated refund policy; you can rely on these rights if the service does not meet expected standards.
Mindmetrix plans and pricing
Official plan list
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Individual Comprehensive Assessment (one-time) | ≈ NZ$240.00 | One-time | Comprehensive online mental health assessment generating a report to bring to your provider |
Pricing notes
- Official MindMetrix pricing is listed as US$150 one‑time for individuals; the NZ$240 figure is an approximate conversion and may vary with exchange rates.
- Check the MindMetrix site for the live USD price and final charges: Terms of Service.
Your consumer rights in New Zealand
Key statutory protections
The Consumer Guarantees Act requires services to be provided with reasonable care and skill, fit for purpose, and as described.
If the service breaches these guarantees you may be entitled to remedies such as a repair, replacement, or refund.
Digital services and cooling-off
- The EU-style 14-day cooling-off right does not automatically apply in New Zealand to digital services once access is provided immediately.
- Refunds for digital services in NZ therefore often rely on whether the service meets statutory guarantees or the provider’s own refund terms.
Useful official resource
For more on your rights, consult New Zealand consumer information: consumerprotection.govt.nz.
Customer experiences
Positive feedback
TrustPilot (New Zealand) shows an overall TrustScore around 3.9/5 with reviewers calling the product "game changing" and "amazing" for clinicians.
Some users report the reports are valuable when integrated into clinical practice.
Critical feedback
Negative reviews note that MindMetrix can miss diagnoses or invalidate existing ones, stressing that it is most effective when interpreted by trained clinicians.
These comments underscore that the tool should complement, not replace, professional clinical judgement.
See reviews: MindMetrix on TrustPilot NZ.
Documentation checklist
What to prepare before cancelling
- Order number and purchase date (email receipt or invoice).
- Account email and username used with MindMetrix.
- Description of the issue or reason for cancellation (technical details if requesting a refund).
Supporting documentation
- Screenshots or logs showing technical failures or errors.
- Any communications with support and their responses.
- Copies of generated reports you want to keep or export requests for data deletion.
Common mistakes
Assuming app store and website rules are the same
Many users assume MindMetrix’s web refund policy applies if they bought via Apple or Google Play.
In reality, app store purchases are subject to Apple/Google refund and cancellation procedures, so check the platform you used.
Waiting too long to request a refund
Users sometimes miss the 30‑day window for web purchases or delay contacting support after a technical problem, reducing the chance of approval.
Collect evidence early and contact MindMetrix promptly if you need a refund or technical help.
Comparative recap
Quick comparison table
| Feature | MindMetrix (Website) | App Store / Google Play |
|---|---|---|
| Cancellation process | Contact MindMetrix support or follow portal instructions; written notices accepted at their postal address. | Cancel through Apple/Google subscription management; platform procedures apply. |
| Refund window | 30 days for website purchases (subject to approval for technical issues or dissatisfaction). | Refunds handled by Apple/Google per their refund rules. |
| Pricing model | One‑time fee (US$150; ≈ NZ$240) | Same fee if purchased in-app, but platform billing may affect final local currency amount. |
| Consumer rights (NZ) | Statutory rights under the Consumer Guarantees Act still apply. | Statutory rights still apply; platform processes may affect timing but not your legal rights. |
Key takeaways
- Check where you bought the service before cancelling or requesting a refund.
- Use the 30‑day window for web purchases and collect evidence for technical issues.
- Rely on New Zealand consumer law if the service fails to meet expected standards.
After cancelling
Next steps
Export any reports or data you need before requesting account deletion.
Keep receipts and confirmation emails related to your cancellation and any refunds.
Helpful links
- MindMetrix terms: Terms of Service
- MindMetrix refund info: Refund Policy
- TrustPilot reviews: TrustPilot NZ
- New Zealand consumer information: consumerprotection.govt.nz
Address
Postal contact
MindMetrix
441 S. Livernois Suite 100, Rochester Hills, MI 48307
When to use this address
Use the postal address for written notices if required by the Terms of Service or when you prefer sending formal correspondence.
For most cancellations or refund requests, start with the online support or the refund page linked above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.