Cancel Mindmetrix: Easy Method

What is Mindmetrix

Service overview

MindMetrix provides an online mental health assessment intended to generate structured reports that clinicians or other providers can use.

The service is offered directly via the MindMetrix website and through common app platforms, and it emphasises clinician-facing reporting tools.

How it is typically used

Individuals complete assessments online; results are exported as reports to share with a clinician or for clinical decision support.

MindMetrix positions the product as a tool best used by trained clinicians rather than as a standalone diagnostic device.

How to cancel Mindmetrix

General guidance

• Check where you bought the service (MindMetrix website, Apple App Store, or Google Play) before cancelling.
• No explicit different cancellation instructions for App Store, Google Play or Web were found in MindMetrix public Help Center or Terms of Service; follow the platform-specific process if you subscribed through an app store.

Step-by-step cancellation

• If you purchased on the MindMetrix website: Contact MindMetrix support via their refund page or email and include your order details. See their refund policy: MindMetrix Refund Policy.
• If you purchased through the Apple App Store: Cancel the subscription through your Apple ID subscriptions in Settings on your Apple device or via reportaproblem.apple.com.
• If you purchased through Google Play: Cancel via Google Play Store > Menu > Subscriptions, or visit play.google.com/store/account.
• For written notices or if required by Terms of Service, you can send a postal notice to their registered address: MindMetrix, 441 S. Livernois Suite 100, Rochester Hills, MI 48307.

What happens when you cancel

Access after cancellation

Access typically continues until the end of the paid period for subscriptions or stops immediately for one‑time purchases depending on how the provider manages access.

If purchased via an app store, platform rules (Apple/Google) usually control when access ends after cancellation.

Renewals and billing

• Cancel before the next renewal date to avoid automatic rebilling.
• If you cancel an in‑app subscription, Apple or Google handles the termination and refund requests according to their policies.

Data and reports

Cancelling does not automatically erase your account or previously generated reports unless specified by MindMetrix or requested under their data policies.

Contact MindMetrix support to request data deletion or export if you need copies of your reports or want personal data removed.

Will I get a refund?

MindMetrix website refund policy

MindMetrix allows customers who purchased directly from their website to request a refund within 30 days of purchase.

Refunds are considered for technical issues that prevent completion of the assessment or for dissatisfaction where a rationale is provided and approved by their team.

See the policy: MindMetrix Refund Policy.

Exceptions and limitations

• Change‑of‑mind requests are explicitly excluded from refunds in MindMetrix’s policy.
• If you purchased through an app store, refunds are typically managed by Apple or Google and follow their rules, not MindMetrix’s web refund policy.
• MindMetrix reserves discretion to approve refunds based on the reasons provided.

How New Zealand law affects refunds

Under New Zealand consumer law, you may be entitled to remedies if the service fails to meet guarantees of reasonable care, fitness for purpose, or matching its description.

Statutory rights can apply in addition to MindMetrix’s stated refund policy; you can rely on these rights if the service does not meet expected standards.

Mindmetrix plans and pricing

Official plan list

Pricing notes

• Official MindMetrix pricing is listed as US$150 one‑time for individuals; the NZ$240 figure is an approximate conversion and may vary with exchange rates.
• Check the MindMetrix site for the live USD price and final charges: Terms of Service.

Your consumer rights in New Zealand

Key statutory protections

The Consumer Guarantees Act requires services to be provided with reasonable care and skill, fit for purpose, and as described.

If the service breaches these guarantees you may be entitled to remedies such as a repair, replacement, or refund.

Digital services and cooling-off

• The EU-style 14-day cooling-off right does not automatically apply in New Zealand to digital services once access is provided immediately.
• Refunds for digital services in NZ therefore often rely on whether the service meets statutory guarantees or the provider’s own refund terms.

Useful official resource

For more on your rights, consult New Zealand consumer information: consumerprotection.govt.nz.

Customer experiences

Positive feedback

TrustPilot (New Zealand) shows an overall TrustScore around 3.9/5 with reviewers calling the product "game changing" and "amazing" for clinicians.

Some users report the reports are valuable when integrated into clinical practice.

Critical feedback

Negative reviews note that MindMetrix can miss diagnoses or invalidate existing ones, stressing that it is most effective when interpreted by trained clinicians.

These comments underscore that the tool should complement, not replace, professional clinical judgement.

See reviews: MindMetrix on TrustPilot NZ.

Documentation checklist

What to prepare before cancelling

• Order number and purchase date (email receipt or invoice).
• Account email and username used with MindMetrix.
• Description of the issue or reason for cancellation (technical details if requesting a refund).

Supporting documentation

• Screenshots or logs showing technical failures or errors.
• Any communications with support and their responses.
• Copies of generated reports you want to keep or export requests for data deletion.

Common mistakes

Assuming app store and website rules are the same

Many users assume MindMetrix’s web refund policy applies if they bought via Apple or Google Play.

In reality, app store purchases are subject to Apple/Google refund and cancellation procedures, so check the platform you used.

Waiting too long to request a refund

Users sometimes miss the 30‑day window for web purchases or delay contacting support after a technical problem, reducing the chance of approval.

Collect evidence early and contact MindMetrix promptly if you need a refund or technical help.

Comparative recap

Quick comparison table

Key takeaways

• Check where you bought the service before cancelling or requesting a refund.
• Use the 30‑day window for web purchases and collect evidence for technical issues.
• Rely on New Zealand consumer law if the service fails to meet expected standards.

After cancelling

Next steps

Export any reports or data you need before requesting account deletion.

Keep receipts and confirmation emails related to your cancellation and any refunds.

Helpful links

• MindMetrix terms: Terms of Service
• MindMetrix refund info: Refund Policy
• TrustPilot reviews: TrustPilot NZ
• New Zealand consumer information: consumerprotection.govt.nz

Address

Postal contact

MindMetrix

441 S. Livernois Suite 100, Rochester Hills, MI 48307

When to use this address

Use the postal address for written notices if required by the Terms of Service or when you prefer sending formal correspondence.

For most cancellations or refund requests, start with the online support or the refund page linked above.