Cancel Mindmetric: Easy Method

What is Mindmetric

Service overview

Mindmetric offers online cognitive tests (e.g., ASD/ADHD/IQ assessments) and a subscription product called Brain Hub with AI-generated insights and recommendations.

The service markets a one‑off report option and a monthly subscription with a 7‑day free trial before auto‑renewal.

Provider and contact context

Mindmetric’s terms list Mecon Investments PTY LTD (Australia) as the contact for subscription queries and cancellations.

No New Zealand postal address for Mindmetric was located in the publicly available terms and conditions.

How to cancel Mindmetric

Cancel via the Mindmetric website

• Go to play.mindmetric.ai and log in with the account used to subscribe.
• Open Account Settings → select “Cancel Subscription” → follow prompts and confirm cancellation.
• Cancellation typically completes in around 10 minutes and you should receive a confirmation email.

Cancel via app stores and other methods

• If you subscribed through Apple or Google, cancel in your App Store or Google Play subscriptions settings (Mindmetric does not publish separate app‑store steps).
• If you paid through a third party (e.g., PayPal or a card processor), also check and cancel the relevant subscription there and keep proof.
• For contact details see Mindmetric’s terms or the provider listed: Mecon Investments PTY LTD (address in the Address section).

What happens when you cancel

Access and service after cancellation

After cancellation you will typically retain access until the end of the paid billing period already charged to you.

If you cancel during a free trial, access may end immediately or at the trial’s scheduled end depending on how the provider implements cancellations.

Renewals and data

Auto‑renewal stops after a successful cancellation; you should receive a confirmation email stating the end date of service access.

Mindmetric’s data and account retention policies are governed by its terms - request data or deletion through their support channels if needed.

Will I get a refund?

Refund policy summary

Mindmetric’s stated “Money Back Guarantee” applies only to the one‑off MindMetric Report fee (USD 1.99) under specific timing conditions.

There is no explicit general refund policy for subscriptions in the publicly available terms and conditions.

Important exceptions and timing

• One‑off report: refund available if results are not received within the promised timeframe, provided you claim within the specified period. See terms: Mindmetric Terms & Conditions.
• Subscriptions: a 7‑day free trial exists; after trial, subscriptions auto‑renew at USD 19.99/month. To avoid charges you must cancel before the next billing cycle.
• If you believe the service was misrepresented or faulty, you may have consumer law remedies in New Zealand (see consumer rights section).

Mindmetric plans and pricing

Official prices and local estimates

Officially listed prices are in AUD; NZD prices below are approximate estimates based on typical exchange rates.

Mindmetric does not publish official NZD pricing.

Plans table

Your consumer rights in New Zealand

Key legal principles

New Zealand consumer law (Consumer Guarantees Act and Fair Trading Act) requires services to be fit for purpose and not misleading.

There is no automatic 14‑day cooling‑off right for change of mind purchases under NZ law.

How to act if things go wrong

• If the service is faulty, misrepresented or not delivered, you can assert rights under the Consumer Guarantees Act.
• Options include contacting the vendor, lodging a dispute with your bank/card provider, seeking help from Citizens Advice Bureau, or filing with the Disputes Tribunal.
• General NZ guidance: Consumer Protection - Change of mind.

Customer experiences

Negative reports and common complaints

Multiple users report unexpected monthly charges (USD 19.99 / AUD 29.99) after what appeared to be a one‑off purchase.

There are frequent complaints that cancellation is difficult or ineffective, and that customer service is unresponsive.

Other observations

Some users describe the service as confusing with unclear consent flows between one‑off tests and subscription enrolment.

The Money Back Guarantee for the one‑off report is noted in the terms, but many complaints focus on subscription billing rather than report delivery.

Documentation checklist

Before you cancel

• Account email and username used to subscribe.
• Date and time of subscription, screenshots of purchase confirmation or trial offer.
• Receipt or transaction record showing the charge.

After you cancel

• Confirmation email from Mindmetric showing cancellation and end date.
• Bank/credit‑card statements showing charges and any attempted refunds.
• Copies of support requests and responses (or evidence of non‑response) to support disputes.

Common mistakes

Assuming a one‑off purchase isn’t a subscription

Users sometimes buy a low‑cost test and assume it is a one‑off, when the flow may enrol them into a subscription that auto‑renews.

Always check the checkout page for subscription wording and trial details before confirming payment.

Failing to cancel in the right place or time

Many cancellations fail because the user cancels on the website but the subscription was managed through Apple/Google, or vice versa.

Cancelling after a trial automatically converts to a paid month; set a reminder to cancel before the trial ends if you do not want to continue.

Comparative recap

Quick action vs likely outcome

After cancelling

Monitor your accounts

Check your bank or card statement for any further charges over the next billing cycle.

If you are charged after cancellation, save statements and contact your bank or card issuer to dispute the charge.

Further help and useful links

• Mindmetric Terms & Conditions: mindmetric.ai/terms-conditions
• How to cancel guide referenced: joinchargeback.com - cancel Mindmetric
• App store subscription help: cancel via Apple or Google Play subscription settings; general guide: support.mindmeister.com
• Consumer help in NZ: consumerprotection.govt.nz

Address

Official contact listed in terms

Mecon Investments PTY LTD

3 Moss Street, Slacks Creek, QLD 4127, Australia

New Zealand contact notes

No New Zealand postal address was located in the public terms and conditions; use the listed Australian address for subscription queries where required.

For NZ consumer support, consider contacting Citizens Advice Bureau or the Disputes Tribunal if vendor contact does not resolve the issue.