Cancel MIRO online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Miro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Miro: Easy Step-by-Step Process
What is Miro
Overview
Miro is a cloud-based visual collaboration platform offering an infinite canvas for teams to plan, design, and run workshops in real time.
Who uses it
Teams, educators and organisations use Miro for brainstorming, project planning and integrations with tools like Microsoft Teams.
How to cancel Miro
Cancel on the web (Admin console)
- Sign in to your Miro account and open Admin console > Billing.
- Team Admins, Billing Admins or Company Admins can cancel Starter or Business subscriptions at any time.
- Follow the on-screen Cancel subscription flow to confirm cancellation.
Cancel trials and app-store subscriptions
- Business Plan 14-day trials started from Free or Starter: Admin console > Billing > Cancel trial to revert to your previous plan within 14 days without charge.
- If you subscribed via the Apple App Store or Google Play, you must cancel through that store; Miro does not control store-based cancellations.
What happens when you cancel
Access and features
After cancellation, paid features remain accessible until the end of the current billing period.
When the paid period ends, editable boards in a cancelled Starter or Business account become view-only unless you downgrade or reactivate the subscription.
Billing and unpaid invoices
Miro does not issue refunds for unused time; you keep paid access until the period ends.
If there is any unpaid invoice for additional licenses, the payment method on file may be charged at cancellation to settle outstanding amounts.
Will I get a refund?
Miro's refund policy
Miro generally does not provide refunds for unused time if you cancel mid-term; access continues until the paid period ends.
Exceptions and trials
- 14-day Business Plan trial: you can cancel within the trial window without charge; no refund applies because no charge is incurred unless you upgraded.
- There is no general money-back guarantee beyond the trial period stated in Miro's materials.
Miro plans and pricing
Headline
Miro publishes global pricing in USD. Exact local (NZD) amounts and taxes may appear on your billing page.
Plans table
| Plan | Price (USD) | Billing period | Key features |
|---|---|---|---|
| Starter / Team | US$10.00 / month or US$8.00 / month (annual billing) | Monthly / Annual | Unlimited editable boards, visitors, custom templates |
| Business | US$20.00 / month or US$16.00 / month (annual billing) | Monthly / Annual | Advanced tools, integrations, SSO, external editors |
| Enterprise | Custom (contact sales) | Custom | Enterprise-grade security, customization, support |
Your consumer rights in New Zealand
Consumer Guarantees Act 1993
Under the Consumer Guarantees Act 1993, services supplied to consumers must meet standards of reasonable care and skill.
The Act cannot be contracted out of; advertising "no refunds" does not override consumer guarantees for sales that qualify as consumer transactions.
Fair Trading Act 1986
The Fair Trading Act 1986 prohibits misleading or deceptive conduct in trade, including unclear billing or refund representations.
If New Zealand users feel misled by billing or subscription terms, those concerns could raise issues under the Fair Trading Act.
Customer experiences
Positive feedback
Many reviewers (for example on Capterra) praise Miro for ease of use, rich templates, the infinite canvas and strong real-time collaboration features.
Negative feedback
Other reviewers (for example on Trustpilot) report confusing billing, unexpected seat charges, difficulty removing card details, performance issues on large boards and limits on free tiers.
Documentation checklist
Before you cancel
- Confirm you have Team Admin, Billing Admin or Company Admin access to the Admin console.
- Locate billing details: current plan, billing period, payment method and any unpaid invoices.
- Note whether you are in a 14-day Business trial and the trial end date.
Optional backups and records
- Export or back up important board content if you want editable copies offline or elsewhere after the plan ends.
- Save invoices or receipts for your records and any organisational accounting needs.
Common mistakes
Cancelling in the wrong place
Users sometimes try to cancel via Miro's site when the subscription was purchased through Apple or Google; store subscriptions must be cancelled through the App Store or Google Play.
Assuming a refund or immediate loss of access
Some expect refunds for mid-term cancellations; Miro does not refund unused time but access remains until the billing period expires.
Others assume cancellation immediately deletes content; boards typically become view-only rather than being removed.
Billing surprises
Unexpected seat additions or outstanding invoices can trigger charges during cancellation. Check unpaid invoices before confirming cancellation.
Comparative recap
Quick summary
The table below compares the main facts you need to decide about cancelling Miro in New Zealand.
Comparison table
| Feature | Summary |
|---|---|
| How to cancel | Admin console (web/desktop) for Starter/Business; App Store/Google Play via respective store controls. |
| Refunds | No refunds for unused time; 14-day Business trial can be cancelled without charge during trial. |
| Post-cancellation access | Paid features available until the billing period ends; boards become view-only afterwards unless reactivated. |
| Billing disputes | Check for unpaid invoices (may be charged on cancellation) and review billing history; unclear billing could raise Fair Trading Act issues. |
After cancelling
Next steps
Check your account billing page for confirmation and note the date when paid features will end.
If you want to regain edit access later, you can reactivate or upgrade the account via the Admin console.
Help and support links
- How to Cancel Your Subscription (Miro Help Center)
- Business Plan 14-day trial (Miro Help Center)
- For store purchases, manage subscriptions in the Apple ID / App Store or Google Play subscription settings.
Address
Corporate address (NZ)
Miro Business Services Limited, 9 Riverview Street, Beckenham, Christchurch 8023, New Zealand.
Note about address use
This address is a corporate listing and may not be the correct channel for subscription cancellations, which are handled online via Miro's account billing pages or the app stores.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
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- prevent the recipient from contesting the legal scope of the mail.