Cancel Mobalytics: Easy Method

What is Mobalytics

Overview

Mobalytics is a gaming analytics service that provides performance insights, coaching tools, and in-game overlays to help players improve. It analyses match data and presents personalised recommendations and dashboards.

Service type

Mobalytics offers a web-based subscription (Mobalytics Plus) and companion apps that may use platform billing on mobile stores. The core offering is digital content and analytics delivered online.

How to cancel Mobalytics

Cancel a direct web subscription (Mobalytics site)

• Sign in to your Mobalytics account on mobalytics.gg.
• Open Account Settings or Billing and click the "cancel subscription" button.
• Confirm cancellation when prompted; cancellation takes effect at the end of the current billing period.

Cancel within the 14-day initial window

• If you are within fourteen (14) calendar days of your initial purchase, request cancellation and a full refund by contacting support with transaction details.
• Use the support article for refunds: Mobalytics refund policy.

Cancel App Store or Google Play subscriptions

• For subscriptions billed by Apple or Google, manage and cancel via your Apple ID or Google Play Subscriptions settings.
• If you need help, check platform support pages (Apple/Google) or contact Mobalytics support for guidance.

What happens when you cancel

Access after cancellation

When you cancel a Mobalytics subscription bought directly, your access continues until the end of the current billing period.

Features and analytics remain available until that expiry date; the subscription then stops renewing.

Renewals and billing

Cancellation prevents future renewals but does not retroactively void the current paid period. You will not be billed for subsequent cycles after cancellation takes effect.

Account data

Mobalytics retains account data per its Terms of Service and privacy policy; cancelling does not necessarily delete your account or historical data.

Contact support if you require account deletion or data export instructions.

Will I get a refund?

Standard refund policy

• Mobalytics accepts refund requests for a full refund if requested within 14 calendar days of the initial purchase. See support article.
• After 14 days, refunds are not issued for unused portions; cancellation only stops future renewals.

How to request a refund

• Contact Mobalytics support and supply payment date, account email, payment method, and transaction details.
• Support evaluates requests; the 14-day policy is applied as stated in their documentation.

Exceptions and physical goods

• Physical merchandise sold via Fourthwall follows its own returns policy: generally no returns unless quality issues are shown with photographic proof.
• Donations, tips, and custom-made items are typically non-refundable; exceptions only for demonstrable quality faults.

Mobalytics plans and pricing

Pricing overview

Official pricing is listed in USD on the Mobalytics site. App store prices may vary by region and platform.

Current published prices

Your consumer rights in New Zealand

Digital content and guarantees

Under New Zealand law digital services must match their description and be of reasonable quality and functionality.

If Mobalytics is defective or misleading, you may be entitled to remedies under the Consumer Guarantees Act and Fair Trading Act.

Cooling-off and refund considerations

The statutory 14-day cooling-off right for unsolicited contracts usually applies to door-to-door sales, not standard online subscriptions.

Mobalytics’ voluntary 14-day refund window exceeds typical legal minimums for online purchases.

Merchandise and statutory rights

Physical goods have consumer protections in NZ for quality issues; these rights cannot be lawfully excluded by a seller’s terms.

Made-to-order disclaimers do not automatically remove statutory remedies if goods are faulty.

Customer experiences

Positive feedback

Some users report useful analytics and helpful insights for improving gameplay, though positive public reviews are limited.

Value perceptions vary by player needs and expectations.

Negative feedback

Public reviews include complaints about difficult cancellation, unexpected charges after trials, and unclear subscription flows.

Users on Trustpilot and Reddit have reported technical issues such as app crashes and overlay problems.

Summary of common issues

The main recurring themes are cancellation friction, trial/charge confusion, and occasional technical instability on some platforms.

These experiences suggest keeping receipts and confirming platform billing is important.

Documentation checklist

Essential documents to collect

• Account email and username used for Mobalytics.
• Purchase date and billing period details.
• Transaction ID, invoice, or receipt (from Mobalytics or App Store/Google Play).

Helpful supporting evidence

• Screenshots of billing, subscription page, or cancellation button attempts.
• Payment method details (last four digits, payment type).
• Any communication with Mobalytics support and timestamps.

Common mistakes

Assuming app cancellation covers all platforms

Many users try to cancel inside a mobile app without realising the subscription is managed by Apple or Google.

Always check your App Store or Google Play subscription list when you signed up on mobile.

Expecting prorated refunds

Users sometimes expect refunds for unused time after cancelling mid-period, but Mobalytics does not provide refunds beyond the 14-day initial window.

Cancellation stops renewal; it does not prorate or refund the current paid period.

Not saving receipts or transaction IDs

Failing to save receipts or transaction details makes refund or dispute requests slower and harder to resolve.

Save screenshots and emails at the time of purchase to support any claim.

Comparative recap

Quick comparison with typical subscription norms

After cancelling

Immediate next steps

Keep copies of cancellation confirmation and receipt emails until the billing period ends and any disputes are resolved.

Monitor your bank or card statements to ensure no further unexpected charges occur.

Useful links

• Mobalytics - Refunds & support
• Mobalytics - Terms of Service
• Mobalytics shop (Fourthwall) - Returns & FAQ
• Apple - Manage subscriptions
• Google Play - Cancel subscriptions

Address

Company address

Mobalytics (as listed in Terms of Service): 520 Broadway, 2nd Floor, Santa Monica, CA 90401, United States.

Notes on local contact

No New Zealand-specific postal address for cancellations was found in public Terms of Service.

For subscription or refund issues in New Zealand, contact Mobalytics support or your payment provider and consider local consumer protections if necessary.