Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mobefind service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mobefind: Easy Method
What is Mobefind
Service overview
Mobefind is a location-tracking and mobile subscription service operated by Mobe Digital Ltd. It offers short trials that auto-renew into a paid monthly subscription.
Business details
The service appears to be marketed internationally and bills in euros or other currencies reported by users. No New Zealand postal address is listed for the operator.
How to cancel Mobefind
Cancel via Mobefind website or account
- Log in to your Mobefind profile on the website or the mobile site.
- Find Subscription or Account settings and select Cancel subscription.
- Follow on-screen prompts; cancellation typically takes effect at the end of the paid period.
- If you have a free trial, cancellation during the trial may terminate access immediately.
Cancel via app stores
- Apple App Store: cancel through your Apple ID Subscriptions settings on your iPhone, iPad or via Apple's subscription support.
- Google Play: cancel via Google Play > Payments & subscriptions > Subscriptions on your Android device or Google Play help.
- Note: If you subscribed through an app store, refunds and cancellations are usually handled by the store, not Mobefind directly.
What happens when you cancel
Access and service period
When cancelled via Mobefind directly, subscriptions generally remain active until the end of the paid billing period.
If you cancel during a free trial, Mobefind may terminate access immediately instead of letting the trial run out.
Data and renewal
Automatic renewal is stopped for future billing but existing paid access usually continues until period end.
Mobefind's data retention and deletion practices are not clearly documented for New Zealand users; consider exporting any needed data before cancellation.
Will I get a refund?
Standard policy and clarity
Mobefind does not publish a clear, formal refund policy for standard monthly subscriptions visible to New Zealand users.
Published materials and third-party summaries indicate refunds are not guaranteed and are handled case-by-case.
Exceptions and practical outcomes
- Trial charges (e.g. €0.60) often auto-renew into higher monthly fees; refunds for unintended renewals have been reported but are inconsistent.
- Some users received refunds or goodwill credits for billing errors after contacting support.
- If you subscribed via Apple or Google, request a refund through the relevant store as they often control billing disputes for in-app purchases.
Mobefind plans and pricing
Available plans
Below are the plans and prices found in available information; no official NZD prices were located. All amounts are shown as reported.
Notes on pricing
The 24-hour trial auto-renews into the monthly plan unless cancelled. The monthly plan renews automatically every 30 days.
| Plan | Price | Period | Features |
|---|---|---|---|
| 24-hour trial | €0.60 | 24 hours | One-day trial; auto-renews to monthly subscription unless cancelled |
| Monthly subscription | €49.99 | Every 30 days | Unlimited access; automatically renewed; cancellable at any time |
Your consumer rights in New Zealand
Legal protections
Under the Consumer Guarantees Act (CGA), digital products must perform as advertised. If Mobefind fails to deliver agreed functionality, you may be entitled to remedies such as a refund or repair.
There is no general statutory 14-day cooling-off right for digital services sold online in New Zealand unless specific contractual provisions or credit laws apply.
Where to get help
- For practical guidance, see New Zealand Government consumer information at consumerprotection.govt.nz.
- Contact the Citizens Advice Bureau, Community Law Centres, or use the Disputes Tribunal for unresolved billing disputes.
Customer experiences
Common negative reports
Many reviews report small trial charges followed by large recurring monthly fees without clear consent.
Users also report services not working as expected (pending results, incorrect locations) and difficulties contacting support.
Positive or mixed reports
Some customers report successful refunds when billing errors were acknowledged and support responded promptly.
Overall experiences are mixed; responsiveness appears to vary by case and channel.
Documentation checklist
What to collect before cancelling
- Subscription confirmation emails, screenshots of subscription pages, and trial or payment receipts.
- App store purchase history (Apple ID or Google Play receipts) if subscription came through an app store.
- Dates and times of attempted cancellations and any correspondence with support.
What to keep for a dispute
- Bank or card statements showing charges, plus any refund transaction records.
- Copies of terms, screenshots of advertised features, and notes on service failures.
Common mistakes
Assuming automatic cancellation
Users sometimes assume deleting the app cancels the subscription; app deletion does not stop billing.
Always cancel the subscription in your Mobefind account or via the app store subscription manager.
Failing to check billing origin
Not checking whether the charge came from Apple, Google Play, or Mobefind can delay the correct cancellation route.
If the charge is from an app store, request cancellation and refunds through that store rather than only contacting Mobefind.
Comparative recap
Quick comparison points
The table below compares key practical aspects: cancellation routes, refund clarity, and reported reliability.
How to read the table
Use the comparisons to decide whether to pursue a store refund, contact Mobefind directly, or escalate to consumer services.
| Aspect | Mobefind (direct) | Apple App Store | Google Play |
|---|---|---|---|
| Cancellation method | Website/account or email | Apple ID Subscriptions | Google Play Subscriptions |
| Refund clarity | Unclear; case-by-case | Handled by Apple; clearer process | Handled by Google; clearer process |
| Reported reliability | Mixed; many complaints about service and billing | Dependent on Apple review of purchase | Dependent on Google review of purchase |
After cancelling
Follow-up steps
- Keep confirmation of cancellation and check your card or app store history to confirm no further charges.
- If charged after cancellation, contact your bank or card issuer to dispute the transaction if necessary.
Useful links and escalation
- New Zealand consumer guidance: consumerprotection.govt.nz/contact-us
- Information on digital downloads and streaming rights: consumerprotection.govt.nz/help-product-service/streaming-and-downloads
- Advice on dark patterns and consumer issues: consumer.org.nz
Address
Registered operator address
Mobe Digital Ltd is listed at the following postal address in the United Kingdom. No local New Zealand address was found.
Contact note
For formal postal correspondence, use the registered address below. For billing disputes, also use your app store's dispute process if the subscription was made through an app store.
Address: Mobe Digital Ltd, Suite 1 The Courtyard, The Courtyard, The Old Monastery, Windhill Suite 1, CM23 2ND, Hertfordshire, United Kingdom