Cancel Motion: Easy Method

What is Motion

Overview

Motion is a subscription-based productivity and creative app family that includes scheduling/timing tools and motion/graphics or fitness-style apps depending on the product variant.

Different Motion products may be distributed through the App Store, Google Play or directly on the web, and features, pricing and billing differ by channel.

Main uses

Motion is used for auto-scheduling, calendar-task management and AI features in productivity versions, and for motion graphics or fitness gamified apps in other variants.

User needs and billing depend on the specific Motion app you install and the store or web purchase route you use.

How to cancel Motion

Cancel via App Store (iOS / Mac)

• Open Settings on your Apple device.
• Tap your name, go to Subscriptions, find Motion and choose "Cancel Subscription".
• Confirm the cancellation and keep a screenshot or receipt for your records.

Cancel via Google Play

• Open the Google Play Store on your Android device and go to Subscriptions.
• Find Motion and cancel from the subscription details screen.
• If you cannot find instructions in Motion’s documentation, use Google Play’s subscription settings or Google Play Help for steps.

Cancel via Motion web interface

• Sign in to your Motion account on the Motion web interface and open account or billing settings.
• Locate your plan or subscription and use the provided option to cancel your plan or delete your user account.
• Note that cancelling on the web does not automatically trigger a refund; keep records of cancellation confirmation.

Other cancellation options

• If you purchased via a store but need further assistance, contact Apple or Google support for store-managed transactions.
• For formal requests or postal correspondence, you can send written notice to Motion New Zealand Limited at the registered address (see Address section).

What happens when you cancel

Access after cancellation

When you cancel a subscription, access normally continues until the end of the current paid billing period.

After that period ends, your paid features are typically disabled and your account may revert to a free tier, if available.

Billing and renewals

Automatic renewal stops for the next billing cycle after cancellation; you will not be billed further once the current period finishes.

If you cancel via an app store, the store may manage future billing actions; keep confirmations from Apple or Google.

Data and account retention

Cancelling does not always delete your account or data; you may need to request account deletion separately if desired.

Keep backups or export important data before deletion, and keep cancellation confirmations for disputes.

Will I get a refund?

Motion’s stated refund policy

Motion’s published policy states purchases are non-refundable by default and that cancellation does not automatically trigger a refund.

Any refunds are granted only at Motion’s discretion according to their Help Center guidance.

Exceptions and store purchases

• If you purchased through the App Store or Google Play, the store’s refund processes may apply for that channel.
• Even with store purchases, Motion’s non-refundable stance may still be relevant; seek refunds via the store first for store-managed transactions.

Practical tips when seeking a refund

• Keep receipts, transaction IDs and screenshots to support your request.
• Contact Motion support and the app store you used; be concise about dates, charges and the reason for the refund request.

Motion plans and pricing

Plans table

Notes on pricing

Pricing above is taken from New Zealand App Store listings for Motion-branded apps and may vary by app variant and time of purchase.

Currencies, regional formatting and app variants may cause differences; some listings use commas for decimals in other regions and were omitted where unclear.

Your consumer rights in New Zealand

Key legal context

Motion’s terms state subscriptions are non-refundable and refunds are discretionary; their documentation does not promise a 14-day cooling-off period.

Under New Zealand consumer law, consumers may have remedies if services are defective or not delivered as promised, though digital subscription rules can be complex.

How to assert your rights

• Collect evidence: receipts, screenshots, dates and a clear description of the problem.
• Contact Motion support first, and escalate to Consumer Protection NZ or the Commerce Commission if needed.
• If you paid by card, you may also explore a chargeback with your card issuer as a separate option.

Practical advice

Be specific about the issue (service not as described, technical faults, etc.) and request a remedy - refund, repair or replacement - relevant to your situation.

Formal consumer advice services can clarify rights under the Consumer Guarantees Act and other NZ statutes for digital services.

Customer experiences

Positive feedback

• Users often praise Motion’s auto-scheduling and AI capabilities, like meeting transcription and task auto-creation.
• Integration across multiple calendars and coherent task management is frequently highlighted as a benefit.

Negative feedback

• Complaints include high pricing, confusing pricing structures and unclear billing practices.
• Some users report poor customer support, unclear auto-renewal and friction cancelling trials or subscriptions.
• There are mentions of a learning curve and mobile app limitations or unintuitive onboarding experiences.

Takeaway

Overall reviews show strong functionality for certain users but counterbalanced by price, support and usability concerns for others.

Consider a short trial (if available) and keep records if you decide to subscribe.

Documentation checklist

What to gather before contacting support

• Account email used with Motion and username (if applicable).
• Order receipt or transaction ID from the App Store, Google Play or Motion web billing.
• Dates of purchase, renewal and cancellation attempt with timestamps if available.
• Screenshots showing the subscription, charges and cancellation screens.

Additional useful items

• Device type and operating system version used to subscribe.
• Relevant correspondence with support, and any error messages or screenshots of faults.
• Bank or card statement entries that show the exact charge amount and merchant name.

Common mistakes

Timing errors

Many people assume cancelling mid-period yields a refund; typically cancellations stop future billing but do not refund the current period.

Always cancel before the renewal date if you want to avoid the next charge; keep proof of cancellation time-stamped.

Communication errors

Another common mistake is contacting the wrong party - ask the App Store or Google Play for store purchases, and Motion support for web purchases.

Failing to keep receipts, transaction IDs or screenshots often weakens a refund or dispute claim - save them immediately.

Comparative recap

Platform comparison

Quick recommendation

If uncertain which route applied to your purchase, check your payment receipt or the email confirmation to identify whether the App Store, Google Play or Motion billed you.

Contact the billing channel shown on your receipt first for the fastest resolution.

After cancelling

Immediate next steps

• Save cancellation confirmations, screenshots and any support response emails.
• Verify access continues only until the end of the billing period and note that date.

Helpful links

• Apple - Manage subscriptions
• Google Play - Cancel a subscription
• Consumer Protection New Zealand
• Motion (product site / help search)

Escalation

If you believe you are entitled to a refund under NZ law and Motion declines, gather your documentation and contact Consumer Protection NZ for guidance.

You may also discuss dispute options with your payment provider if applicable.

Address

Postal and registered office

Motion New Zealand Limited

88 Hastie Avenue, Mangere Bridge, Auckland 2022, New Zealand

Using the address

Use this address for formal written cancellation or correspondence if you prefer postal notification or need to serve a formal notice.

Always keep proof of posting (registered mail or tracking) when sending a formal cancellation by post.