Cancel Mspy: Easy Method

What is Mspy

Overview

mSpy is a commercial monitoring/subscription service marketed to monitor activity on smartphones and other devices.

It offers tiered plans with features such as location tracking, message logs, and device monitoring dependent on platform and plan.

How it is sold

mSpy subscriptions are sold directly via its website and through app stores (Apple App Store and Google Play) where applicable.

Pricing, features and platform support can vary; some features are limited or unavailable on iOS compared with Android.

How to cancel Mspy

Platform-specific steps

• App Store (iOS): Go to iOS Settings → tap your name → Subscriptions → find mSpy subscription → tap Cancel Subscription.
• Google Play (Android): Open Google Play Store → Menu → Subscriptions → locate mSpy → tap Cancel Subscription.
• Web (direct via mSpy): Log into your mSpy dashboard → navigate to Billing/Subscription/Settings → cancel or turn off auto‑renewal.

Contacting mSpy support

• If you cannot cancel from your platform, contact mSpy support via live chat, email or phone and request cancellation.
• Keep the support ticket or chat transcript and request a written confirmation of cancellation and any refund decision.

What happens when you cancel

Access and features

When you cancel, your access will typically continue until the end of the paid billing period unless mSpy states otherwise.

After the subscription expires you should lose access to premium monitoring features and the dashboard updates will stop.

Billing and renewal

Cancelling stops future auto‑renewal but does not necessarily remove past charges or guarantee refunds.

For App Store or Google Play purchases, refunds and billing issues may also be handled by Apple or Google independently.

Data and retention

Data retention policies vary; after cancellation mSpy may retain account data for a period as per its policies.

If you need data removed, request account deletion in writing to mSpy support and keep records of the request.

Will I get a refund?

mSpy refund guidance

mSpy may offer a full refund if you request it within 14 days of purchase, provided the reason does not contradict their Refund Policy.

Refund requests typically require completing a refund request form; a billing agent will follow up.

Limits and discretion

• Terms also state subscription fees are non‑refundable unless otherwise stated; refunds are therefore at mSpy's discretion.
• Common exceptions include usage, feature limitations, or breaches of mSpy's stated policy which may affect eligibility.

Mspy plans and pricing

Price table

Pricing notes

Prices are listed in USD based on publicly available sources; no specific NZD pricing was found in the sources.

For exact NZD rates, convert at the current exchange rate or check the purchase page while using a New Zealand locale.

Your consumer rights in New Zealand

14‑day cooling‑off and refunds

Under New Zealand consumer law there is commonly a 14‑day cooling‑off period for distance purchases unless explicitly excluded.

Proof of non‑performance or misleading service may support a refund claim within that period.

Misleading conduct, disputes and unauthorized charges

• If advertising or representations are misleading, you can complain to the Commerce Commission (comcom.govt.nz).
• Dispute unauthorized or double charges with your bank or payment provider under NZ banking rules.
• For App Store or Google Play purchases, Apple and Google have their own refund mechanisms that may apply.

Customer experiences

Positive reports

• Some users report responsive support in specific cases (for example remote reinstall assistance or issue resolution).
• Occasional praise exists for helpful customer care staff resolving particular technical problems quickly.

Negative reports

• Many users report difficulty obtaining refunds, unexpected or duplicate charges, and problems with auto‑renewals.
• There are frequent complaints that advertised features do not work as expected, especially on iOS devices.

Documentation checklist

What to gather

• Purchase receipt or order confirmation with date and amount.
• Subscription/account ID shown in the mSpy dashboard or confirmation emails.
• Screenshots of billing charges from bank statements or app store receipts.
• Any correspondence with mSpy support (emails, chat transcripts, ticket numbers).
• Device details (device model, OS version) and evidence of features not working if relevant.

How to present

• Organise documents chronologically and label each item clearly when submitting a refund or dispute.
• Include a concise written summary of the request, desired outcome (refund or cancellation confirmation) and preferred contact details.

Common mistakes

Typical errors when cancelling

Not cancelling via the same platform used to purchase (e.g., cancelling on mSpy site but purchased through App Store) can leave auto‑renewal active.

Failing to obtain and keep a cancellation confirmation or support ticket makes later disputes harder to prove.

Billing and refund mistakes

Assuming a cancellation automatically triggers a refund is common; cancellations typically stop future billing but don’t guarantee reimbursement.

Not checking bank statements promptly can delay detection of duplicate or unauthorized charges, complicating disputes with your bank.

Comparative recap

Quick comparison table

Recommended actions

• Cancel via the original purchase channel and keep confirmation.
• If seeking a refund, submit the refund form promptly and document all communications.

After cancelling

Immediate steps

• Save the cancellation confirmation and any ticket or email from mSpy.
• Monitor your bank or card statements for any further charges and capture screenshots if needed.

If you have problems

• Request a refund or dispute with Apple: Apple Subscriptions & Purchases.
• Request a refund or dispute with Google: Google Play Refunds.
• Contact mSpy support page for direct requests: mSpy Contact.
• For unresolved misleading conduct or systemic complaints, see: Commerce Commission NZ and Consumer NZ.

Address

Registered address

Suite 2, 5 St. Vincent Street, Edinburgh, Scotland EH3 6SW

Notes

There is no specific New Zealand cancellation postal address listed in the sources; use online support channels and your payment provider for local dispute resolution.

If you require assistance with a bank or card dispute in New Zealand, contact your bank promptly and provide the documentation checklist above.