Cancel Murf: Easy Method

What is Murf

Overview

Murf is an AI voice and text-to-speech service used to create voiceovers, narration, and audio content from text.

It is offered as an online subscription product and integrates with other tools for exports and editing.

Where it is sold

Murf is available directly via its website and through platform stores such as Apple App Store and Google Play where local platform rules apply.

Separate regional sellers (for example Murf Electric Bikes for physical products) may use different contact channels and rules.

How to cancel Murf

Cancel a web (direct) subscription

• Email the provider with your reason and payment details as required for a cancellation or refund request.
• Refund rules for web purchases: refund requests are accepted within 7 days of payment; monthly subscriptions get a full refund if requested within 24 hours; prorated refunds (less 20% fees/processing) apply from day 1 to day 15; no refund days 16 - 30.
• Annual subscriptions are prorated by unused months, where any month with partial use is treated as used; additional refund claims must be made within 1 year of the original payment.
• See the provider terms: Murf terms.

Cancel via Apple App Store

• If you subscribed through Apple, request cancellation and refunds through Apple’s support or subscription settings.
• Apple generally does not permit returns or refunds for software subscriptions unless the product is faulty; consumer rights under NZ law still apply.
• Apple policy: Apple NZ sales policies.

Cancel via Google Play

• If purchased on Google Play, use Google Play’s subscription management and refund request process.
• No Murf-specific Google Play policy was found; expect standard Google Play rules (often a short window such as 48 hours for accidental purchases) and Google’s discretion.
• If in doubt, request a refund via the Google Play app or support pages.

Cancel a Murf Electric Bikes order (NZ)

• To cancel a Murf Electric Bikes order in New Zealand, email australia@murfelectricbikes.com as instructed by the Australian returns policy.
• Submit cancellation at least 3 business days before scheduled shipping or pickup to avoid dispatched-order charges.

What happens when you cancel

Service access and renewal

Cancelling a subscription normally stops future renewal; the exact point when access ends depends on whether a refund was issued or only the renewal was cancelled.

If a refund is approved, access may end immediately or be adjusted according to the refund terms and provider discretion.

Data, projects and exports

Export any projects, audio files, or transcripts before cancelling if you want local copies - providers often do not guarantee long-term storage after account changes.

Retain confirmation emails and receipts for your records in case you need to dispute charges or request further remedies.

Will I get a refund?

Murf (web) refund rules

• Refunds available within a 7-day window for web payments, with specifics: full monthly refund within 24 hours; prorated refunds (less 20% fees) from day 1 - 15; no refund day 16 - 30.
• Annual subscriptions: prorated refund for unused months; any month with partial use is treated as used. Additional refund claims allowed up to 1 year after payment.
• Requests must include reason and payment details as required in the provider’s terms: Murf terms.

Platform and legal exceptions

• Apple: Apple may refuse returns for subscriptions unless the product is faulty; follow Apple support for disputes.
• Google Play: Follow Google’s refund process; typical accidental-purchase windows may apply but are governed by Google.
• New Zealand law: Under the Consumer Guarantees Act, refunds are required when services are faulty or not as described; suppliers cannot contract out of these rights.

Murf plans and pricing

Plan overview

Official pricing is published in USD and may vary by plan, platform and local taxes or fees.

If you need exact NZD amounts, convert the USD price at the current exchange rate and factor in GST or store/platform fees.

Common plan types

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

The CGA requires services sold in NZ to be of acceptable quality, fit for purpose, and provided with reasonable care and skill.

If Murf’s service is faulty or does not match the description, you may be entitled to remedies such as a repair, replacement, cancellation or refund.

Fair Trading Act and other protections

• The Fair Trading Act prohibits misleading or deceptive conduct, including hiding or misrepresenting consumer rights.
• “No refunds” terms cannot override statutory guarantees; suppliers must comply with CGA obligations in New Zealand.
• More information: CGA guidance and Consumer.org.nz.

Customer experiences

Positive feedback

Many reviewers praise Murf for an intuitive interface, a wide selection of realistic AI voices, and fine control over pronunciation, pace and tone.

Integrations (for example with design tools) and ease of use are commonly mentioned as strengths; see community reviews for examples: Trustpilot NZ.

Negative feedback

Some users report unexpected billing, difficulty cancelling, or unclear UI instructions which led to unintended charges months later.

Other complaints include voice pronunciation issues, slow support response times (reported 3 - 14 days), export or file corruption problems, and occasional editor bugs.

Documentation checklist

Essential items to prepare

• Order/reference number or subscription ID.
• Account email used to register.
• Payment receipt or bank/credit card transaction details (date, amount).
• Screenshots of billing, subscription page, and any relevant messages.

Support correspondence

• Copies of emails to/from support and timestamps of contact attempts.
• Any confirmation of cancellation or refund issued by the provider or platform.

Common mistakes

Missing refund windows

Waiting too long to request a web refund is a common issue - web refunds have strict timing (24 hours for full monthly refund; 7-day window for requests).

For annual plans, remember that any partial month counts as used for prorating.

Contacting the wrong channel

Requesting a refund through the wrong channel delays resolution - for Apple/Google purchases use the platform’s refund process, not the web-only support route.

For Murf Electric Bikes orders in NZ, email the regional address provided rather than expecting web-app cancellation to apply.

Comparative recap

At-a-glance comparison

After cancelling

Confirm and monitor

Obtain written confirmation of cancellation and any refund decision; keep it with your records for disputes or chargebacks.

Monitor bank or card statements for refunded amounts and for any unexpected further charges.

Useful links and next steps

• Check Murf terms: Murf terms.
• Apple NZ sales policies: Apple NZ policies.
• NZ consumer law guidance: Consumer Protection - CGA and Consumer.org.nz - Returns and refunds.

Address

Regional cancellation contact (NZ)

To cancel a Murf Electric Bikes order in New Zealand, email: australia@murfelectricbikes.com.

Submit cancellation requests at least 3 business days before scheduled shipping or pickup to avoid dispatch.

Postal and other addresses

No dedicated postal cancellation address for New Zealand customers is listed in available guidance.

For web subscription issues, use the support/contact routes provided in the Murf terms or the platform (Apple/Google) where you purchased.