Cancel Myq: Easy Method

What is Myq

Overview

myQ is a smart-home system from Chamberlain/ LiftMaster that lets you monitor and control garage doors and connected devices remotely via the myQ app.

It includes hardware (gateways, sensors, safety beams) and optional subscription services such as cloud/ video monitoring and advanced features.

How it’s delivered

Hardware is sold as one‑time purchases through retailers in New Zealand and online, and subscriptions are sold through the myQ web store or mobile app stores.

Some subscription billing is handled by Apple or Google if you subscribed via their stores; others are billed by myQ on the web.

How to cancel Myq

If you subscribed via Apple App Store

• Open Settings on your iPhone or iPad.
• Tap your Apple ID at the top, then Subscriptions.
• Find myQ (or MyQ Solutions / MyQ Cloud) and tap Cancel Subscription.
• Note: you cannot cancel an Apple‑billed myQ subscription from the myQ website.
• Source: how to cancel (Apple).

If you subscribed via Google Play

• Open the Google Play Store app on your Android device.
• Tap Menu → Subscriptions, select myQ (or MyQ Solutions / MyQ Cloud), then Cancel Subscription.
• Note: you cannot cancel a Google‑billed myQ subscription via the myQ website.
• Source: how to cancel (Google).

If you subscribed via the myQ website (web)

• Sign in at myQ, go to Account → Billing or Subscription and follow the cancel option there.
• If you cannot cancel online, email [email protected] to request cancellation.
• Source: web cancellation guidance: web cancellation notes.

What happens when you cancel

Access and renewal

When you cancel a subscription it will generally stop at the end of the current billing period; active features usually remain until that date.

Auto‑renewal is disabled, so there will be no further charges after the period ends (check your store receipt for exact end date).

Account data and devices

Cancelling a subscription does not usually delete your myQ account or device registrations automatically.

If you want account deletion, contact myQ support and keep a record of the request; deletion and related requests can take time to complete.

Will I get a refund?

Official subscription policy

myQ’s Terms of Use state that if you terminate your license or subscription at any time you will receive no refund of license fees.

Reference: myQ Terms of Use.

Exceptions and device returns

• Device purchases: you may be able to get a refund if you return a new, unused, uninstalled device to the retailer within that retailer’s allowed return period and no later than 90 days, subject to the retailer’s policy.
• Consumer law: if goods or services are faulty or fail to meet guarantees under New Zealand law, you may be entitled to repair, replacement or refund despite the company’s no‑refund terms.
• No evidence was found of a specific 14‑day cooling‑off right for myQ subscriptions in New Zealand.

Myq plans and pricing

Device and bundle pricing (NZD)

Notes on pricing

Subscription prices for video/advanced services are published in USD on the global site; no NZD subscription pricing for 2024/2025 was found.

Retailers may set NZ pricing for hardware; check local stores for GST‑inclusive pricing and deals.

Your consumer rights in New Zealand

Key protections under the CGA

Under the Consumer Guarantees Act (CGA), goods and services sold in trade must be of acceptable quality, fit for purpose and match their description.

If a product or service is faulty, you are entitled to a repair, replacement or refund depending on the issue and seriousness.

Terms cannot override CGA

• Retailers and suppliers cannot lawfully contract out of the CGA by writing "no refunds" into terms.
• If myQ goods or services are defective, you can assert your CGA rights with the retailer or supplier in New Zealand.
• More on your rights: Consumer NZ: Consumer Guarantees Act.

Customer experiences

Positive feedback

• Some reviewers note durable and consistent parts across Chamberlain/myQ models, which can make replacements easier.
• Hardware interoperability and long‑lasting components are highlighted by a subset of users.
• Source: Trustpilot NZ.

Negative feedback and common issues

• Multiple Trustpilot complaints cite poor customer service, cancelled orders without notice, long delays and slow refunds.
• Users report app reliability problems (Bluetooth, stuck statuses), burdensome account deletion, and connectivity failures on forums like Reddit.
• Sources: Trustpilot NZ, Reddit.

Documentation checklist

Before you contact support

• Order confirmation and proof of purchase (retailer or online receipt).
• Subscription receipt: Apple App Store or Google Play invoice, or myQ web invoice.
• Device details: model name, serial number and purchase date.

When you request cancellation or refund

• Copies of all communications with support (emails, chat transcripts, dates and times).
• Photographs or videos showing faults (if claiming a fault under CGA).
• Any screenshots of app status, billing history or subscription pages.

Common mistakes

Trying to cancel in the wrong place

Many users try to cancel via the myQ website when their subscription is billed by Apple or Google.

If billed through the App Store or Play Store, you must cancel within those stores to stop future billing.

Expecting an automatic refund or deleting account too soon

Assuming a refund will be issued after cancelling is risky: myQ’s terms say no refunds for terminated subscriptions.

Also avoid deleting your account before resolving subscriptions or warranty claims, as that can complicate refunds or repairs.

Comparative recap

Quick comparison of cancellation routes

After cancelling

What to verify

• Confirm cancellation email or store confirmation and check the subscription end date.
• Monitor your bank/card statement to ensure future charges stop.

Useful links and contacts

• myQ Terms of Use: myQ Terms of Use
• How to cancel (Apple): guide
• How to cancel (Google): guide
• Consumer rights in NZ: Consumer NZ - CGA
• Support email: [email protected]

Address

Postal contact for Australia / New Zealand

Chamberlain Group

1/75 Epping Rd, North Ryde NSW 2113, Australia

Other contact options

For support email [email protected] and check the myQ website for local contact pages and updated addresses.

If you need to escalate a consumer dispute in New Zealand, contact Consumer NZ or your local Citizens Advice Bureau for guidance.