Cancel Odoo: Easy Method

What is Odoo

Overview

Odoo is a modular business management platform that combines apps for accounting, sales, inventory, CRM and more into a single system.

It is available as an open-source Community edition and a commercial Enterprise offering, with add-ons sold through Odoo channels and third-party authors.

Key characteristics

Odoo’s ecosystem includes the core platform, third-party apps on the Odoo Apps Store, and digital items on The Odoo Store.

Mobile apps have been deprecated in favour of browser‑based progressive web apps (PWA); purchasing and cancellation pathways can vary by channel.

How to cancel Odoo

General guidance

Odoo does not publish a single, unified cancellation policy covering all purchase channels in public documentation.

Cancellation steps depend on how you bought Odoo (Apps Store app, The Odoo Store digital item, Enterprise/web subscription, or app-store purchase).

Step-by-step cancellation steps

• Identify where you purchased: Odoo Apps Store, The Odoo Store, directly from Odoo (web/Enterprise), or a mobile app store.
• For third‑party apps from the Odoo Apps Store: contact the app author first to request support or cancellation.
• If the author does not resolve the issue within 15 days, either you or the author may escalate to Odoo to review a refund claim.
• For digital purchases on The Odoo Store: contact the vendor and follow The Odoo Store terms; refunds are only for vendor warranty breaches.
• For Enterprise/web subscriptions: contact Odoo sales/support or your local Odoo partner to request cancellation and ask about billing and data retention.
• For purchases via Apple App Store or Google Play: follow the respective app‑store cancellation and refund process, as mobile app purchases may be governed by store rules.

What happens when you cancel

Access and renewal

Cancellation typically stops future renewals; exact timing depends on your billing cycle and the purchase channel.

For subscriptions, access usually continues until the end of the paid period unless otherwise stated by the vendor.

Data and hosting

Data retention and export rules depend on whether you use Odoo Online, a hosted partner, or a self‑hosted instance.

Always export backups or data you need before cancellation; verify export options with your provider or partner.

Will I get a refund?

Odoo Apps Store (third‑party apps)

Refund claims are allowed within two months of purchase for third‑party apps on the Odoo Apps Store.

You must first request support from the app author; if unresolved within 15 days, escalate to Odoo for a decision.

• Refunds may be granted for unresolved bugs, missing advertised features, faulty version, license issues, or fraud.
• Refunds are not available for change of mind, wrong version choice, unmet custom requirements, or if the app is hosted on an Odoo Online instance.

The Odoo Store (digital content)

The Odoo Store does not grant refunds or credits except where a vendor has breached warranty under their terms.

• Refunds are explicitly excluded for change of mind, buying by mistake, lack of expertise, or goodwill requests.
• Refer to The Odoo Store terms and conditions for full details: The Odoo Store terms and conditions.

Odoo plans and pricing

Standard pricing overview

Prices can vary by partner, country tier, and any introductory discounts; below are example NZ prices from a local partner source.

Official global pricing (USD) may differ and can change; confirm with Odoo or your partner before purchase.

Pricing table

Your consumer rights in New Zealand

General legal context

Odoo’s public policies do not state a universal 14‑day refund right for digital products or subscriptions.

New Zealand consumer law (for example the Consumer Guarantees Act) provides certain guarantees, but application depends on whether the buyer is a consumer or a business.

How this applies to Odoo purchases

• Refund rights for Odoo purchases vary by channel; Odoo’s published store rules take precedence unless local law requires otherwise.
• For third‑party app purchases the Apps Store procedure (two‑month claim window and escalation) applies; The Odoo Store allows refunds only for vendor warranty breaches.
• If you believe statutory consumer rights apply, raise the issue with Odoo, the vendor, and, if needed, a consumer protection body for specific advice.

Customer experiences

Positive feedback

Many reviewers praise Odoo support for being friendly, knowledgeable, and responsive via chat, with staff often credited by name.

Reviews also highlight Odoo’s open‑source nature, modular design, and strength in centralising business functions.

Negative feedback

Common complaints include unexpected or high invoices, perceived inflexible billing, and difficulty cancelling subscriptions or getting refunds.

Other issues reported are slow or unhelpful customer service, complex setup and learning curve, and high implementation costs for some customers.

Documentation checklist

Before you request cancellation

• Locate proof of purchase (invoice, order number, payment receipt).
• Record the purchase channel (Apps Store, The Odoo Store, web/Enterprise, or mobile store).
• Note dates (purchase date, support request dates) for any refund window requirements.

What to include in your claim

• Clear description of the problem and desired outcome (cancellation, refund, or repair).
• Copies of correspondence with the app author, vendor, or Odoo support.
• Evidence of bugs, missing advertised features, or license/fraud issues if relevant.

Common mistakes

Assuming a universal refund right

Many customers expect a standard cooling‑off period (such as 14 days) for digital purchases, but Odoo’s published policies do not confirm this across its stores.

Always check the specific channel terms rather than assuming a universal consumer right applies.

Not contacting the app author first

For Apps Store purchases, skipping the required initial contact with the app author can delay or invalidate a refund claim.

Follow the prescribed support‑then‑escalation route: author support first, escalate to Odoo after 15 days if unresolved.

Comparative recap

Overview of channels

This table summarises refund and cancellation differences between common Odoo purchase channels.

Use it to decide the right first contact point and expected outcomes.

Comparison table

After cancelling

What to do immediately after cancellation

Export all necessary data and backups before access ends; confirm retention periods with your provider.

Keep all invoices and correspondence in case of disputes or refund claims.

Useful links and next steps

• Odoo Apps Store refund policy
• The Odoo Store terms and conditions
• Odoo on Trustpilot (NZ)
• Odoo reviews on Capterra NZ

Address

Local partner office

No official Odoo postal address for New Zealand was identified in public documentation.

A known NZ partner office that may assist with cancellations and local support is:

Partner address

Level 8, 139 Quay Street, Auckland 1010, New Zealand