Postclic premium unlimited: promotional offer at $1.85 for 48h, then $100.94 per month without commitment
Cancellation service #1 in New Zealand
Cancel Openai: Easy Method
What is Openai
Overview
Openai (branded OpenAI) provides AI services such as ChatGPT, API access, and related paid plans for individuals and businesses.
Services include conversational AI, image and voice features, and pay-as-you-go API billing used worldwide.
How it is sold
Subscriptions are sold directly on the web and via app stores (Apple App Store, Google Play) depending on device and region.
Billing, cancellations, and refunds vary by platform and follow the platform’s rules as well as OpenAI’s policies.
How to cancel Openai
Web (chatgpt.com)
- Log in → tap your profile icon → Settings → Account tab → Manage → Cancel Subscription.
- Cancellation becomes effective the day after your next billing date; you keep access until then.
iOS (Apple App Store)
- Open iPhone Settings → tap your name → Subscriptions → ChatGPT (or ChatGPT Plus) → Cancel Subscription.
- Deleting the app or your OpenAI account does not cancel an App Store subscription; cancel at least 24 hours before renewal.
Android (Google Play Store)
- Open Google Play Store app → Menu → Subscriptions → ChatGPT Plus → Cancel subscription.
- You can also cancel via subscriptions.google.com. Uninstalling the app does not cancel the subscription.
API (Pay-as-you-go)
- Sign in to the OpenAI console → Billing Overview → Cancel plan.
- A final invoice is issued for current usage; paid API access is paused and your free account features remain available.
What happens when you cancel
Access and billing
When you cancel a paid plan, you generally retain access until the end of the current paid period or until the effective date noted by the platform.
For web subscriptions the cancellation takes effect after the next billing date; for app stores access continues until the paid period ends.
Account and data
Your account (free tier) remains available after cancellation unless you request deletion.
Custom instructions and chat history typically remain accessible after downgrade to a free plan, though some paid features will be removed.
Will I get a refund?
General refund policy
Accidental purchases are generally eligible for a refund if you contact support within 14 days of the charge where applicable.
OpenAI processes eligible web refunds in about 5 - 7 business days; processing time varies by payment method and bank.
Platform-specific refund rules
- Apple App Store: Refunds must be requested directly from Apple; OpenAI cannot issue iOS refunds.
- Google Play: Request a refund via the OpenAI Help Center chat while logged in; processing is typically around 10 business days.
- Web direct subscriptions: OpenAI may process refunds for eligible cases via the Help Center. Payments are generally non‑refundable and not pro‑rated except as required by law.
- EU/UK/Turkey residents: A 14‑day consumer refund right may apply depending on local rules.
Openai plans and pricing
Summary table
| Plan | Price (NZ) | Billing Period | Main features |
|---|---|---|---|
| ChatGPT Plus | NZ$39.99 | Monthly | Priority access, faster responses, advanced models (GPT‑4/5), image & voice features |
Notes
Annual billing for ChatGPT Plus is not available; regional plan variations may exist.
Some app store listings (e.g. a Pro plan) appear at different prices but features and regional availability vary.
Your consumer rights in New Zealand
Consumer Guarantees Act 1993
The Consumer Guarantees Act (CGA) applies to services supplied in New Zealand and cannot be contracted out of.
Services must be provided with reasonable care and skill and be fit for purpose; if they are not, remedies including repair, repeat service, or refund may apply.
Implications for OpenAI subscriptions
OpenAI’s “no refunds unless required by law” clause may not override rights under the CGA for New Zealand consumers.
If the service is faulty or misrepresented, you may be entitled to a remedy such as a refund under New Zealand law.
Customer experiences
Positive feedback
Some users praise the model’s creative and research capabilities for writing, brainstorming, and productivity tasks.
Users also report that custom instructions and chat history remain available after downgrading, which many find reassuring.
Negative feedback
Common complaints include unexpected charges after cancellation and difficulty reaching effective customer support.
Other issues reported are billing mistakes, refund refusals, glitches, and occasional problems cancelling via the web UI.
Documentation checklist
What to gather before contacting support
- Account email and username used for the subscription.
- Receipt or order confirmation showing the charge and date.
- Billing statement or card transaction screenshot showing the charge.
- Details of when and how you attempted to cancel (screenshots if possible).
- Platform used for purchase (Web, Apple App Store, Google Play, or API).
Useful additional items
- Support ticket IDs and any chat transcripts with OpenAI or app store support.
- Reference to the Consumer Guarantees Act if you are in New Zealand and believe the CGA applies.
Common mistakes
Assuming uninstall equals cancellation
Uninstalling the app does not cancel an App Store or Play Store subscription; you must cancel via the store’s subscription settings.
Many users lose access unexpectedly because they did not cancel in the correct place.
Mistaken refund expectations
Requesting an iOS refund from OpenAI will not work; Apple handles App Store refunds directly.
Other mistakes include waiting until after renewal to cancel or not keeping receipts and screenshots to support a refund claim.
Comparative recap
Platform comparison table
| Platform | How to cancel | Refund route | Access after cancel |
|---|---|---|---|
| Web (chatgpt.com) | Profile → Settings → Account → Manage → Cancel Subscription | Request via OpenAI Help Center; processed ~5 - 7 business days if eligible | Access continues until day after your next billing date |
| iOS (Apple App Store) | iPhone Settings → Your name → Subscriptions → ChatGPT → Cancel | Request refund from Apple (via Apple support/Report a Problem) | Access continues until the end of the paid period |
| Android (Google Play) | Play Store → Menu → Subscriptions → ChatGPT Plus → Cancel | Request via OpenAI Help Center chat when logged in; ~10 business days processing | Access remains until end of billing period |
| API (Pay-as-you-go) | OpenAI Console → Billing Overview → Cancel plan | Final invoice issued; no further charges. Refunds only as required by policy or law | Paid API access paused; free features remain |
Key takeaways
Always cancel through the platform where you purchased the subscription to avoid continued charges.
Keep receipts and screenshots to support refund requests and reference local consumer rights if needed.
After cancelling
Immediate steps
- Confirm cancellation via email or the account/subscription page screenshot.
- Keep receipts and a copy of the cancellation confirmation for 60 - 90 days.
Helpful links
- Manage your ChatGPT subscription (web)
- OpenAI Help Center
- Apple refund & subscription support
- Google Play subscription support
Address
No New Zealand postal address
OpenAI does not provide a specific postal address for cancellations in New Zealand.
Cancellations and privacy requests are handled online through account settings or the Privacy Request Portal.
International legal addresses
OpenAI’s legal notices list physical addresses in locations such as San Francisco and Dublin, but these are not for consumer cancellation processing in NZ.
Use the online Help Center or app store subscription controls for cancellations and refund requests.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Harper Davies
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.