Cancel Openvpn: Easy Method

What is Openvpn

Overview

OpenVPN is a set of VPN products and software that provide encrypted remote access and site-to-site networking. It includes OpenVPN Access Server for businesses and Private Tunnel as a consumer VPN offering.

Main components

OpenVPN Access Server is a commercially supported VPN server product with subscription and license options. Private Tunnel is a consumer-facing VPN service tied to apps and accounts.

How to cancel Openvpn

Canceling Private Tunnel (Apple App Store / consumer VPN)

• Log in at privatetunnel.com and delete your account.
• If you cannot log in, email [email protected] requesting account deletion and cancellation assistance.
• If purchased via the Apple App Store, also check your Apple subscription settings and cancel any active App Store subscription in your Apple account.

Canceling OpenVPN Access Server subscriptions and licenses

• For refund requests on Access Server subscriptions, send a written request by email to [email protected] within 30 days of purchase.
• For non-subscription or fixed license keys, request cancellation or refund via the OpenVPN support ticket system and include your order and key details.
• To stop service immediately, remove the server license or revoke user credentials as applicable in your Access Server admin interface.

What happens when you cancel

Access and service availability

When you cancel a consumer account or delete Private Tunnel, your account and its associated VPN access will be removed or disabled.

For Access Server subscriptions, cancellation or non-renewal will stop license renewals and may render services inactive once the paid period ends.

Renewals and data retention

Auto-renewal can be stopped by canceling the subscription or by contacting sales/support as instructed above.

Account data retention policies vary; request data deletion when you contact support if you require removal of personal data.

Will I get a refund?

Standard refund policy

OpenVPN Access Server: a full refund is possible if requested in writing by email to [email protected] within 30 days of purchase.

No refunds are provided on renewed subscriptions or after 30 days unless the product is defective, per the Access Server EULA.

License key and exception rules

• Non-subscription (fixed) license keys: refund only if the key is unactivated and within 30 days of purchase; request via support ticket.
• Unactivated license key: refund available if unactivated and still valid; contact support with key, email and order details.
• Exceptions may apply for defective products - describe the defect when requesting a refund to support or sales.

Openvpn plans and pricing

Plan types

OpenVPN sells different offerings including Access Server subscriptions, fixed license keys, and consumer Private Tunnel accounts. Exact prices depend on chosen plan and licensing model.

Pricing table

Your consumer rights in New Zealand

Legal protections

Under New Zealand consumer law, services must be provided with reasonable care and skill. Consumers are entitled to remedies if a service is faulty or not as described.

These statutory rights apply even if a provider's terms try to limit refunds or remedies.

How this applies to OpenVPN

• OpenVPN's 30-day refund window is a contractual policy, but New Zealand law may entitle you to additional remedies if the service is defective or misrepresented.
• If you believe your statutory rights are breached, contact OpenVPN support and, if unresolved, seek guidance from New Zealand consumer protection resources.

Customer experiences

Positive feedback

Many business users rate OpenVPN Access Server highly for ease of use after setup, an intuitive dashboard, and strong value for money.

For example, OpenVPN Access Server scores positively on local review platforms for usability and functionality.

Negative feedback

Some users report issues with support responsiveness, especially for complex Linux-related problems.

On community forums, a number of users described slow or unsatisfactory ticket handling for certain technical issues.

Documentation checklist

What to prepare before contacting support

• Order number, purchase date and payment method.
• License key(s) or subscription identifier.
• Account email and username used with OpenVPN or Private Tunnel.

Additional helpful items

• Screenshots of errors or support ticket communications.
• Server logs or debug output (for Access Server technical issues).
• Clear statement of the requested outcome (refund, cancellation, data deletion).

Common mistakes

Assuming all cancellations auto-refund

Many users assume cancelling immediately triggers a refund. OpenVPN’s policy generally requires a written refund request within 30 days for Access Server purchases.

If you simply cancel without contacting sales or support, you may lose the opportunity for a refund under the stated policy.

Not providing required information

Users often omit key information like order numbers, license keys or activation status when requesting refunds. This slows or blocks processing.

Always include full purchase details and the exact key or subscription identifier in your support ticket or email.

Comparative recap

At-a-glance comparison

After cancelling

Steps to take immediately

• Ensure you remove VPN profiles and credentials from devices to avoid connection attempts.
• Confirm cancellation and any refund request in writing and keep copies of communications.

Helpful links and contacts

• OpenVPN main site: openvpn.net
• Sales (refund requests for Access Server): [email protected]
• Private Tunnel support: [email protected]
• New Zealand consumer guidance: consumerprotection.govt.nz

Address

Official mailing address

OpenVPN Inc., 6200 Stoneridge Mall Road, 3rd Floor, Pleasanton, CA 94588, United States.

How to contact by mail

If you need to send written correspondence, use the above US address. Include full purchase and account details to assist processing.