Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Openvpn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Openvpn: Easy Method
What is Openvpn
Overview
OpenVPN is a set of VPN products and software that provide encrypted remote access and site-to-site networking. It includes OpenVPN Access Server for businesses and Private Tunnel as a consumer VPN offering.
Main components
OpenVPN Access Server is a commercially supported VPN server product with subscription and license options. Private Tunnel is a consumer-facing VPN service tied to apps and accounts.
How to cancel Openvpn
Canceling Private Tunnel (Apple App Store / consumer VPN)
- Log in at privatetunnel.com and delete your account.
- If you cannot log in, email support@privatetunnel.com requesting account deletion and cancellation assistance.
- If purchased via the Apple App Store, also check your Apple subscription settings and cancel any active App Store subscription in your Apple account.
Canceling OpenVPN Access Server subscriptions and licenses
- For refund requests on Access Server subscriptions, send a written request by email to sales@openvpn.net within 30 days of purchase.
- For non-subscription or fixed license keys, request cancellation or refund via the OpenVPN support ticket system and include your order and key details.
- To stop service immediately, remove the server license or revoke user credentials as applicable in your Access Server admin interface.
What happens when you cancel
Access and service availability
When you cancel a consumer account or delete Private Tunnel, your account and its associated VPN access will be removed or disabled.
For Access Server subscriptions, cancellation or non-renewal will stop license renewals and may render services inactive once the paid period ends.
Renewals and data retention
Auto-renewal can be stopped by canceling the subscription or by contacting sales/support as instructed above.
Account data retention policies vary; request data deletion when you contact support if you require removal of personal data.
Will I get a refund?
Standard refund policy
OpenVPN Access Server: a full refund is possible if requested in writing by email to sales@openvpn.net within 30 days of purchase.
No refunds are provided on renewed subscriptions or after 30 days unless the product is defective, per the Access Server EULA.
License key and exception rules
- Non-subscription (fixed) license keys: refund only if the key is unactivated and within 30 days of purchase; request via support ticket.
- Unactivated license key: refund available if unactivated and still valid; contact support with key, email and order details.
- Exceptions may apply for defective products - describe the defect when requesting a refund to support or sales.
Openvpn plans and pricing
Plan types
OpenVPN sells different offerings including Access Server subscriptions, fixed license keys, and consumer Private Tunnel accounts. Exact prices depend on chosen plan and licensing model.
Pricing table
| Plan | Description | Price |
|---|---|---|
| OpenVPN Access Server (subscription) | Commercial VPN server with support and subscription billing. | Varies |
| Non-subscription license key (fixed key) | One-time license key for Access Server without recurring billing. | Varies |
| Private Tunnel (consumer VPN) | Consumer VPN app and account, distributed via app stores and privatetunnel.com. | Varies |
Your consumer rights in New Zealand
Legal protections
Under New Zealand consumer law, services must be provided with reasonable care and skill. Consumers are entitled to remedies if a service is faulty or not as described.
These statutory rights apply even if a provider's terms try to limit refunds or remedies.
How this applies to OpenVPN
- OpenVPN's 30-day refund window is a contractual policy, but New Zealand law may entitle you to additional remedies if the service is defective or misrepresented.
- If you believe your statutory rights are breached, contact OpenVPN support and, if unresolved, seek guidance from New Zealand consumer protection resources.
Customer experiences
Positive feedback
Many business users rate OpenVPN Access Server highly for ease of use after setup, an intuitive dashboard, and strong value for money.
For example, OpenVPN Access Server scores positively on local review platforms for usability and functionality.
Negative feedback
Some users report issues with support responsiveness, especially for complex Linux-related problems.
On community forums, a number of users described slow or unsatisfactory ticket handling for certain technical issues.
Documentation checklist
What to prepare before contacting support
- Order number, purchase date and payment method.
- License key(s) or subscription identifier.
- Account email and username used with OpenVPN or Private Tunnel.
Additional helpful items
- Screenshots of errors or support ticket communications.
- Server logs or debug output (for Access Server technical issues).
- Clear statement of the requested outcome (refund, cancellation, data deletion).
Common mistakes
Assuming all cancellations auto-refund
Many users assume cancelling immediately triggers a refund. OpenVPN’s policy generally requires a written refund request within 30 days for Access Server purchases.
If you simply cancel without contacting sales or support, you may lose the opportunity for a refund under the stated policy.
Not providing required information
Users often omit key information like order numbers, license keys or activation status when requesting refunds. This slows or blocks processing.
Always include full purchase details and the exact key or subscription identifier in your support ticket or email.
Comparative recap
At-a-glance comparison
| Feature | OpenVPN Access Server | Private Tunnel (consumer) |
|---|---|---|
| Primary use | Business/server VPN | Consumer VPN app/service |
| Pricing | Varies | Varies |
| Refund window (policy) | 30 days written request to sales | Account deletion via privatetunnel.com; App Store refunds follow Apple policy |
| Support experiences | Generally good for setup; some reports of slow responses for certain issues | Support via privatetunnel.com or support email |
After cancelling
Steps to take immediately
- Ensure you remove VPN profiles and credentials from devices to avoid connection attempts.
- Confirm cancellation and any refund request in writing and keep copies of communications.
Helpful links and contacts
- OpenVPN main site: openvpn.net
- Sales (refund requests for Access Server): sales@openvpn.net
- Private Tunnel support: support@privatetunnel.com
- New Zealand consumer guidance: consumerprotection.govt.nz
Address
Official mailing address
OpenVPN Inc., 6200 Stoneridge Mall Road, 3rd Floor, Pleasanton, CA 94588, United States.
How to contact by mail
If you need to send written correspondence, use the above US address. Include full purchase and account details to assist processing.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.