Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Otter service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Otter: Step-by-Step Guide
What is Otter
Overview
Otter is an AI-powered transcription and meeting assistant service that converts speech to text, creates summaries, and extracts action items.
It is commonly used for meetings, lectures and interviews and integrates with platforms such as Zoom and Google Meet.
Primary features
Key features include live transcription, searchable transcripts, summary generation and team collaboration tools.
Otter offers free and paid plans with different monthly or annual limits and advanced AI workflows on paid tiers.
How to cancel Otter
Cancel via Otter web (direct)
- Sign in to your Otter account on the web.
- Go to Account Settings → Plan tab → Cancel Plan.
- Cancel at least 24 hours before your next billing date to avoid renewal.
- Paid features remain active until the end of the current billing period.
Cancel via Apple App Store or Google Play
- If you subscribed through the Apple App Store or Google Play, you must cancel through that store's subscription management.
- Open the App Store or Google Play app, find Subscriptions, locate Otter and select Cancel.
- Do not attempt to cancel in the Otter app if you subscribed through a store - cancellation there will not stop store billing.
What happens when you cancel
Access and billing
When you cancel a paid Otter subscription, it remains active until the end of the current billing period.
Once the billing period ends, your plan will not renew and your account reverts to the free plan limits.
Data and account status
Your transcripts and account data typically remain available under your account subject to Otter's data retention policies.
If you want to delete your account entirely, contact Otter support and follow their account deletion process.
Will I get a refund?
Otter's stated policy
Otter's Terms of Service state that subscriptions purchased directly via Otter are non‑refundable.
That means Otter generally will not issue refunds for direct purchases made on otter.ai.
Exceptions and store purchases
- For subscriptions bought through Apple or Google Play, refund eligibility and processing are governed by those stores' refund policies.
- Under New Zealand law, statutory rights may still apply if the service was not provided as described; see the consumer rights section below.
Otter plans and pricing
Observed NZ pricing
NZD pricing is observed for in-app purchases in the New Zealand App Store; official site lists USD pricing.
Notes on plan details
Prices and availability may vary by store and over time; business plan NZD pricing is not listed here.
| Plan | Price (NZD) | Period | Notes |
|---|---|---|---|
| Otter Pro (monthly, App Store) | NZ$31.99 (some listings NZ$29.99) | Monthly | Full Pro plan - ~1,200 mins/month transcription and advanced AI features. |
| Otter Pro (yearly, App Store) | NZ$199.99 | Annual | Full Pro plan billed annually. |
| Official website pricing | Varies | Varies | Otter.ai lists USD pricing on its website; NZD may appear in app stores. |
Your consumer rights in New Zealand
Statutory rights overview
Under New Zealand consumer law (for example, the Consumer Guarantees Act) you have rights if a service is not provided with due care or as described.
Contract terms that say "no refunds" may not override statutory rights to remedies where the service is faulty or misrepresented.
How to seek remedies
- Contact Otter support first and explain the issue, providing receipts and evidence.
- If unresolved, escalate to the Commerce Commission or consider small claims court where appropriate.
- Keep records of communications, transactions and any service failings to support your case.
Customer experiences
Positive feedback
Many users praise Otter for accurate and efficient transcription, ease of integration with Zoom and Google Meet, and time-saving AI summaries.
Reviewers often highlight the user-friendly interface and productivity gains for meetings, lectures and interviews.
Negative feedback
Common complaints include unexpected charges, confusing cancellation, lack of refunds and slow customer support response.
Other reports mention intrusive behaviour (joining meetings without consent), privacy concerns, transcription errors and difficulty deleting accounts.
Documentation checklist
What to gather before contacting support
- Account email address used for the Otter subscription.
- Order receipt or screenshot showing the charge and transaction ID.
- Billing date and billing method (credit card, Apple ID, Google account).
- Details of the device/app store if purchased via Apple or Google Play.
- Any screenshots of subscription status or error messages.
How to present information
Provide a concise timeline of events: purchase date, renewal date, and actions taken to cancel.
Attach screenshots and receipts to speed up support verification and resolution.
Common mistakes
Cancelling the wrong account or channel
A frequent error is cancelling inside the Otter app when the subscription was purchased through the App Store or Google Play.
Always check which billing channel was used and cancel via that channel to stop renewals.
Timing and assumptions about refunds
Cancelling too close to the renewal time can still trigger a renewal; follow the 24-hour recommendation to avoid charges.
Assuming a refund will be automatic is another mistake - Otter's direct policy is no refunds, and store refunds follow store rules.
Comparative recap
Quick comparison
The table below summarises cancellation and refund handling for Otter direct versus store purchases.
How they differ
Use this to decide where to cancel and who to contact for refunds or billing queries.
| Aspect | Web (direct via Otter.ai) | Apple App Store / Google Play |
|---|---|---|
| How to cancel | Account Settings → Plan tab → Cancel Plan on otter.ai | Cancel in the App Store or Google Play subscription manager |
| Refund policy | Otter states no refunds for direct purchases (Terms of Service) | Refunds handled by Apple or Google under their policies |
| Billing management | Otter manages billing and renewals directly | Apple/Google manage billing and renewals; Otter cannot stop store billing |
| When service ends | Service active until end of paid billing period after cancellation | Same, but store rules may affect date and refund options |
After cancelling
What to check immediately
- Confirm cancellation via email or account notification from Otter or the app store.
- Verify the next billing date is cleared and no future charges are pending.
- Download or export any transcripts you wish to keep before any account changes.
Useful links and next steps
- Otter.ai (help & support)
- Apple - Request a refund
- Google Play - Request a refund
- Commerce Commission New Zealand
Address
Registered office
Otter Technology Limited
14d/25 Rutland St, Auckland Central, Auckland 1010, New Zealand
Notes about service and cancellations
No separate postal cancellation address was identified; cancellations are typically handled digitally via Otter or the app stores.
For formal service of documents, use the registered office address above and consider contacting Otter support first.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.