Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Owll.Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Owll.Ai: Easy Method
What is Owll.Ai
Overview
Owll.Ai (often branded Owll or Owl AI depending on the product) is a voice, transcription and AI note‑taking service delivered primarily through mobile apps and associated web services.
The service includes automated transcription, AI summaries, and optional paid subscription tiers that enable higher limits and team features.
Operator
Owll.Ai services referenced here are operated by RAMBUTANAI Pte. Ltd., a Singapore company responsible for the app terms and support.
Customer support and operator contact details are those listed in the app terms rather than a New Zealand postal address.
How to cancel Owll.Ai
On iOS (App Store)
- Open your iPhone or iPad Settings or the App Store app and go to your Apple ID > Subscriptions.
- Find the Owll Translator / Owll app subscription and choose Cancel Subscription at least 24 hours before the end of the current billing period.
- Deleting the Owll app does not stop auto‑renewal; you must cancel in App Store account settings.
- See the App Store listing: Owll on the App Store.
On Android (Google Play)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions > Subscriptions.
- Select the Owll subscription and Cancel subscription following Google Play prompts.
- Owll’s terms emphasise that in‑app purchases cannot be canceled once completed and refunds require good reason with supporting evidence. See the app terms: Owll Terms of Use.
On the Web / Owl AI platform
- Owll Translator is primarily mobile in‑app based and your cancellation path will usually be via the store where you subscribed.
- For the standard Owl AI web product, the general Terms indicate subscriptions may be cancelled at any time; check your account settings on the web service or contact support: Owl AI Terms.
- If unsure, contact support and keep documentation of your cancellation request.
What happens when you cancel
Access after cancellation
After you cancel a subscription purchased through the App Store or Google Play you typically retain access until the end of the current billing period.
Canceling early does not usually provide prorated refunds; access ends at the cycle expiry as shown in your account.
Renewal and billing
Auto‑renewals stop after you cancel, provided cancellation is completed in the correct store account and before the renewal deadline.
On iOS ensure cancellation occurs at least 24 hours before the period end to avoid an automatic renewal.
Data and account
Cancelling a subscription does not necessarily delete your account or any saved data; check the app’s privacy policy or contact support for data deletion requests.
If you need account removal, ask support for the procedure and retain confirmation of any data deletion actions.
Will I get a refund?
General policy
There is no broad 14‑day automatic refund policy for Owll purchases shown in the terms provided.
In‑app purchases via Apple are generally non‑refundable unless there is a valid reason supported by evidence.
iOS and in‑app specifics
- Owll’s iOS terms explicitly state that payments are non‑refundable in normal circumstances. See the terms: Owll Terms of Use.
- If you believe a charge was incorrect you should first request a refund through Apple (Report a Problem) and follow up with Owll support if needed.
Web (Owl AI) and exceptions
For Owl AI (web) the Terms indicate refunds are provided according to the service’s refund policy, although no fixed 14‑day timeframe is publicly stated.
If you believe your situation merits a refund (for example billing errors or misleading information), collect evidence and contact the store and the operator.
Owll.Ai plans and pricing
Plans
| Plan | Price | Period | Key features |
|---|---|---|---|
| Owl AI Individual | NZ$10.00/month | Monthly (billed annually) | Private secure AI chats, personal knowledge retention, 24/7 access. Includes 30‑day free trial. |
| Owl AI Small Team | NZ$15.00/user/month | Monthly (billed annually, min 2 users) | Team compliance controls, shared prompts & workflows, team resource library. Includes 30‑day free trial. |
| Owl AI Office | NZ$20.00/user/month | Monthly (billed annually, min 5 users) | Multiple teams support, company resource library, saved audit logs. Includes 30‑day free trial. |
| Owl AI Enterprise | Contact us | Custom | Custom user count, dedicated support, custom integrations, advanced security features. |
| Owll Weekly | US$7.99/week | Weekly | Unlimited AI notes & chat, 900 transcription minutes/month, video summaries ≤60 min, in‑app quizzes & flashcards, 100+ language support. Payments auto‑convert to NZD. |
| Owll Annual | US$69.99/year | Annual | Same features as weekly with annual pricing (savings). Payments auto‑convert to NZD. |
Notes
Owl AI pricing is published in NZD on the official New Zealand site for that product.
Owll (the mobile note‑taking app) lists USD prices that are auto‑converted to NZD in‑app; exact NZD figures may vary by store and bank conversion rates.
Your consumer rights in New Zealand
Key laws
In New Zealand the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA) protect consumers for goods and services, including certain digital services.
Services must be provided with acceptable quality and must not be misleading or deceptive under the FTA.
What you can do
- If you think a free trial, billing or cancellation process was misleading you may have rights under the FTA.
- CGA protections may apply to digital services if the service fails to meet reasonable standards of skill and care.
- Raise complaints with the Commerce Commission or seek advice from Consumer NZ if you suspect a breach of consumer law.
Customer experiences
Positive feedback
Some New Zealand users report accurate transcriptions, useful AI summaries and responsive customer support.
Reviews highlight usability and premium features as strengths for many users.
Negative feedback
Several NZ reviewers describe difficulties with trial offers that converted to paid subscriptions and report trouble cancelling before charges applied.
Complaints include unexpected charges, difficulty cancelling, and strong language describing the billing experience as deceptive.
Documentation checklist
What to collect
- Screenshots of the trial offer, subscription confirmation, and the in‑app pricing screen.
- Receipts or transaction IDs from Apple or Google Play and the exact date/time of charge.
- Record screenshots showing cancellation attempts or account subscription pages.
- Copies of any emails or messages exchanged with Owll/Aowl support.
How to format and keep records
- Keep original store receipts (App Store/Google Play) and mark the date/time of renewal or charge.
- Store screenshots in a folder and use clear filenames (e.g., receipt_date.png) for easy reference.
Common mistakes
Deleting the app instead of cancelling
A common error is deleting the Owll app and assuming the subscription is cancelled. This does not stop store auto‑renewal.
Always cancel via the App Store or Google Play subscription settings to stop future charges.
Misunderstanding trial terms and refunds
Many users assume a 14‑day automatic refund or easy in‑app refunds; Owll’s terms show in‑app payments are generally non‑refundable unless good reason and evidence are provided.
Also note that currency conversion (USD to NZD) can change the billed amount from the advertised USD price.
Comparative recap
At a glance
The table below summarises cancellation and refund likelihood by platform to help you choose the correct route for action.
Details
| Platform | Cancellation method | Refund likelihood | Notes |
|---|---|---|---|
| iOS (App Store) | Cancel via Apple ID > Subscriptions in App Store or Settings | Low by default; Apple handles refund requests; refunds only for good reason | Must cancel at least 24 hours before period end. Deleting app does not cancel. App Store listing |
| Android (Google Play) | Cancel via Google Play > Subscriptions | Low by default; refunds require good reason and evidence | Google Play generally manages cancellations; Owll’s terms warn in‑app purchases cannot be canceled once completed. Owll Terms |
| Web (Owl AI) | Cancel via web account settings or contact support | Varies; web refunds handled per Owl AI refund policy | Owll Translator is primarily app-based; Owl AI web subscriptions state they may be cancelled at any time. Owl AI Terms |
After cancelling
If you were charged
If you were charged after cancelling, first contact the relevant store (Apple or Google) to request a refund and supply receipts and screenshots.
Also contact Owll support with your documentation and note the transaction ID and device/account used for the purchase.
Where to complain or escalate
- Apple support (Report a Problem) for App Store purchases.
- Google Play support for Play Store purchases.
- If you believe the app engaged in misleading conduct consider contacting the Commerce Commission or Consumer NZ for advice: Commerce Commission NZ and Consumer NZ.
- Keep all records and correspondence for any complaint or dispute process.
Address
Registered operator
RAMBUTANAI Pte Ltd
60 ANSON ROAD #09-01/02 MAPLETREE ANSON, SINGAPORE (079914)
Contact note
The operator’s Singapore address is the primary contact in the app terms; no New Zealand postal address is listed in the published terms.
For store‑based purchases (App Store / Google Play) start with the store support channels for refund or cancellation issues.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.