Cancel PDF MASTER online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pdf Master service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Pdf Master: Easy Method
What is Pdf Master
Product summary
Pdf Master is a mobile and web app suite for viewing, editing, converting and signing PDFs. It offers free features and paid "PRO" subscriptions or one‑time unlocks for additional functionality.
Where it is sold
The app is distributed directly via the Pdf Master website and through app stores such as Apple App Store and Google Play. Payment and subscription management depend on the purchase channel used.
How to cancel Pdf Master
Cancel via the website (direct purchases)
- Log in to your Pdf Master account on the website or in the app.
- Go to "Order Information", "Subscriptions" or a similar account area.
- Select the active subscription and choose "Cancel" or follow the on‑screen cancellation prompts.
- If you cannot cancel in your account, email support@pdfmaster.app with your account email and order details.
Cancel via Apple App Store and Google Play
- Apple App Store: Cancel subscriptions in your Apple ID subscription management. Follow Apple's procedures at Manage subscriptions on iPhone or iPad.
- Google Play: Use Google Play subscription management in the Play Store app or at Google Play subscriptions. Pdf Master provides no explicit Google guidance but app‑store rules usually apply.
What happens when you cancel
Access after cancellation
If you cancel a paid subscription you will usually retain access until the end of the paid period you have already been charged for. Access is not typically cut off immediately unless stated otherwise.
Automatic renewals and future charges
Cancellation should stop automatic renewals so you are not charged again at the next billing date. For App Store or Google Play purchases, Apple/Google manage renewals and cancellations.
Data and account retention
Your documents and account may remain available after cancellation. If you want data removed, contact support@pdfmaster.app or follow account deletion options where provided.
Will I get a refund?
Website (direct) refund policy
Pdf Master states that purchases are non‑refundable unless a "money‑back option" was shown at checkout and you request a refund within 30 days while demonstrating a technical issue.
Subscription and regional exceptions
- Website subscriptions: full refund if cancelled within 14 days of subscription, none after 14 days (per Subscription Agreement).
- EU users: have a 14‑day withdrawal right for online purchases with full reimbursement within 14 days (per the provider's Money‑Back Policy).
How to request a refund
- Collect receipts, screenshots and technical evidence of the issue.
- Email support@pdfmaster.app with order details and the refund reason.
- If purchased through Apple or Google, request refunds via Apple/Google following their refund paths.
Pdf Master plans and pricing
Overview of common plans
Prices are listed in USD on app stores. NZD charges vary by exchange rate and GST; estimates are provided below.
Pricing table
| Plan | Price (USD) | Approx. NZD (incl. GST) | Period | Features |
|---|---|---|---|---|
| Weekly PRO subscription | US$9.99 | ~NZ$18.40 | Weekly | All PRO features (Editor Reader app) |
| Yearly PRO subscription (lower tier) | US$29.99 | ~NZ$55.20 | Annual | All PRO features (Editor Reader app) |
| Yearly PRO subscription (higher tier) | US$39.99 | ~NZ$73.60 | Annual | All PRO features (Editor Reader app) |
| One‑time Premium Unlock (Scan, Edit & Sign app) | US$4.99 | ~NZ$9.20 | One‑time | Unlocks premium features in Scan, Edit & Sign app |
Your consumer rights in New Zealand
Key legal principles
New Zealand consumer law requires digital products to be of acceptable quality and as described. Defective digital content can entitle consumers to remedies such as repair, replacement or refund.
Automatic renewals and misleading representations
Representations that a purchase is a "one‑off" when it triggers a recurring subscription may be considered misleading or unfair. Automatic renewals must be made clear and consented to.
Actions available to NZ consumers
- Contact the seller (support@pdfmaster.app) and request remedy or refund.
- Dispute the charge with your bank or card issuer if you believe a charge is unauthorised.
- Contact Consumer Protection in New Zealand for guidance: consumerprotection.govt.nz.
Customer experiences
Positive feedback
Some users note ease of use and secure document storage as positives in reviews. These comments are less numerous but present across review sites.
Negative feedback
- Many users report unexpected recurring subscription charges after paying a small one‑time fee.
- Common complaints include difficulty cancelling, poor responses to refund requests, and charges continuing after cancellation.
- Some refunds are only obtained after escalating with banks or consumer protection bodies.
Review sources
Reports summarised from Trustpilot, Sitejabber and Reddit show a pattern of payment and cancellation complaints alongside a small number of positive usability comments.
Documentation checklist
Why collect documentation
Having clear evidence speeds up cancellations and refund requests and strengthens disputes with your bank or consumer agencies.
Essential documents to gather
- Account email address used with Pdf Master and order/subscription ID.
- Receipts from Pdf Master, Apple or Google Play showing amounts and dates.
- Screenshots of checkout screens that show "one‑off" or trial claims, and any money‑back offer text.
- Records of cancellation attempts, dates and support responses (emails or screenshots).
- Bank or card statements showing the contested charges.
Common mistakes
Not cancelling in the correct place
Many users attempt to cancel via email or the website when the subscription was purchased through Apple or Google Play. App‑store subscriptions must be cancelled through the respective store to stop renewals.
Failing to save receipts and screenshots
Without receipts or screenshots you may have weak evidence for a refund or dispute. Always save checkout screens, confirmation emails and subscription receipts.
Assuming automatic refunds
Pdf Master’s policy states limited refunds. Do not assume you will automatically receive a refund - follow the documented process and be prepared to escalate or contact your bank if necessary.
Comparative recap
Channel comparison
| Channel | How to cancel | Refund policy | Recommended first step |
|---|---|---|---|
| Website (direct) | Cancel in your account -> "Order Information" or email support@pdfmaster.app | Non‑refundable unless money‑back shown at checkout and within 30 days; website store subs: full refund within 14 days | Log in, cancel subscription, and email support with proof if requesting refund |
| Apple App Store | Cancel via Apple subscription management (Apple manages renewals) | Follow Apple’s procedures for refunds (Apple decides refunds) | Use Apple’s subscription settings or request refund from Apple |
| Google Play | Cancel via Google Play subscription settings (no explicit Pdf Master guidance found) | No explicit policy found; use Google Play refund process | Cancel in Google Play and request refund from Google if eligible |
After cancelling
Immediate steps to take
- Keep confirmation of cancellation and any support correspondence.
- Monitor your bank or card for further charges for two billing cycles.
- If charged after cancellation, contact support@pdfmaster.app and your bank with supporting evidence.
Useful links
Address
Pdf Master corporate contact
PDF Master, Stavrou 26, Strovolos 1065, Nicosia, Cyprus.
Support email and NZ presence
Primary contact for support and cancellation is support@pdfmaster.app. Pdf Master does not publish a physical address in New Zealand; use the Cyprus address or email for formal contact.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.