Cancel PDFSIMPLI online
Cancellation service #1 in United States
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pdfsimpli service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Pdfsimpli: Step-by-Step Process
What is Pdfsimpli
Overview
PDFSimpli is an online PDF editing and document conversion service that lets users edit, convert, compress, sign and otherwise manipulate PDF files through a browser-based interface.
The service is associated with WorkSimpli Software LLC for payments and account management.
Who operates it
WorkSimpli Software LLC (often referenced in billing) handles payments and support for PDFSimpli services.
Support and billing operations appear to be managed from outside New Zealand; check contact details in the Address section below.
How to cancel Pdfsimpli
Cancel via the website (recommended)
- Log into your PDFSimpli account on the PDFSimpli website.
- Go to Account Settings → Plan and Payment → Cancel Plan.
- Follow the on-screen prompts to confirm cancellation.
- You should receive a cancellation confirmation email after successful cancellation.
App Store / Google Play guidance
- PDFSimpli’s documentation does not provide a specific in-app cancellation flow.
- If you subscribed via iOS or Android, cancel the subscription in your device’s App Store or Google Play subscription settings.
- If billing continues after you cancel through the store, contact PDFSimpli support and your store provider (Apple/Google) for assistance.
Cancel by email or mail
- To request cancellation or a refund, email support@pdfsimpli.com.
- Postal correspondence can be sent to: PDFSimpli, Attn: Customer Service, Ave Ponce de Leon 1225, Suite 1001, San Juan, PR 00907, United States of America.
- Keep copies of emails and any confirmation you receive.
What happens when you cancel
Access and billing
Cancellation typically stops automatic renewal; access to paid features often remains until the end of your current billing period.
PDFSimpli’s Terms state access continues until the end of the billing period after cancellation.
Data and account status
Your account and stored documents may remain accessible after cancellation unless you request deletion.
Contact support to ask for account or data deletion if needed; keep records of your request.
Confirmation and evidence
Expect a cancellation confirmation email when the site cancellation completes; save this for disputes.
If you do not receive confirmation, follow up with support and retain screenshots of the cancellation steps you took.
Will I get a refund?
Official refund process (web direct)
If you paid PDFSimpli (WorkSimpli) directly, you may request a refund within 30 days by emailing support@pdfsimpli.com.
Refunds are reported to be processed within 1 - 2 business days; $1 verification charges are refundable on request.
Conflicting policy statements
- The pricing page indicates a 30-day money-back guarantee.
- Terms & Conditions also include language that payments are non-refundable and all sales are final.
- Because of this contradiction, refunds may be handled case-by-case and may require escalation if denied.
Third-party payments and exceptions
- Only payments made directly to WorkSimpli Software LLC (PDFSimpli) are clearly eligible for direct refunds.
- Subscriptions paid via Apple or Google are usually managed through those stores - contact the store for refunds for in-app purchases.
- If you believe a charge is unfair or misleading, consider raising the issue with your bank or relevant consumer authority (see After cancelling).
Pdfsimpli plans and pricing
Summary table
| Plan | Price | Billing period | Refund guarantee | Notes |
|---|---|---|---|---|
| Varies | Varies | Varies | 30-day money-back (pricing page) / Terms may state non-refundable | Direct payments eligible for refund; store payments handled by Apple/Google |
How to check your plan
Sign into Account Settings → Plan and Payment to view your active plan and billing cycle.
Keep recent receipts and billing statements for any refund or dispute requests.
Your consumer rights in New Zealand
Relevant laws
In New Zealand, consumer protections include the Consumer Guarantees Act and the Fair Trading Act, which guard against misleading conduct and unfair contract terms.
Automatic renewals without clear notice or contradictory refund statements may breach these laws.
Remedies available
- You may be entitled to a repair, refund or other remedy if the service was misrepresented or not delivered as promised.
- If cancellation or refund terms are misleading or unfair, you can complain to the Commerce Commission or seek legal advice.
Practical steps under NZ law
- Gather evidence: adverts, screenshots, emails, receipts, and cancellation attempts.
- Contact PDFSimpli support first; if unresolved, escalate to the Commerce Commission (https://comcom.govt.nz) or Consumer Protection NZ (https://www.consumerprotection.govt.nz).
Customer experiences
Positive feedback
Many users praise PDFSimpli for ease of use, speed, accurate transcription/translation and helpful support in some cases.
Some customers report smooth and polite refunds when they missed cancelling a trial.
Negative feedback
Common complaints include unexpected charges after trials, difficulty cancelling, and perceptions of misleading 'free' offers.
Some users report being charged after they thought they had cancelled and describe billing as deceptive.
What this means for you
Individual experiences vary; keeping clear records and confirming cancellations in writing improves your chance of a smooth outcome.
If you encounter problems, escalate using the documented steps and evidence outlined in this guide.
Documentation checklist
Essential items to collect
- Account email and username used with PDFSimpli.
- Order receipts and bank or card statements showing charges.
- Screenshots of subscription terms, trial offers, and promotional claims.
- Confirmation emails for cancellations and any support correspondence.
Optional but helpful items
- Logs or screenshots of cancellation attempts (web steps or app settings).
- Evidence of attempted contact with Apple/Google if the purchase was via app stores.
- Dates and times for each interaction and the name of support agents if provided.
Common mistakes
Assuming app-store cancellation is handled automatically
Many users assume cancelling on the website cancels app-store subscriptions (or vice versa). Always cancel in the same place you subscribed and verify confirmation.
Not saving confirmation or receipts
Failing to save cancellation confirmation emails, receipts or screenshots reduces your leverage if a refund or dispute is needed.
Relying solely on advertised guarantees
PDFSimpli shows a 30-day money-back statement but also has non-refundable language in Terms & Conditions. Rely on documented evidence and follow up promptly if you need a refund.
Comparative recap
Side-by-side summary
| Topic | Web (direct) | App Store / Google Play | Refunds | NZ consumer rights |
|---|---|---|---|---|
| How to cancel | Account Settings → Plan and Payment → Cancel Plan (site) | Cancel via your device’s App Store or Google Play subscription settings | Request within 30 days by emailing support; Terms also state non-refundable | Rights under Consumer Guarantees Act and Fair Trading Act may override unclear terms |
| Who handles refund | WorkSimpli (PDFSimpli) for direct payments | Apple/Google for in-app purchases | $1 verification refundable; direct payments only eligible per policy | Can escalate to Commerce Commission or seek legal remedies |
Quick takeaways
Cancel on the same platform you used to subscribe and save confirmations. For direct payments, email support for refunds within 30 days.
If refunded are denied or billing seems unfair, use NZ consumer channels to escalate.
After cancelling
Immediate next steps
- Save the cancellation confirmation email and any screenshots showing the cancelled status.
- Monitor your card/bank statements for any further charges over the next billing cycle.
How to escalate if needed
- If you paid via Apple or Google and need a refund, contact the relevant store support.
- If PDFSimpli refuses a refund and you believe consumer law applies, contact the Commerce Commission: https://comcom.govt.nz.
- For general consumer advice, see Consumer Protection NZ: https://www.consumerprotection.govt.nz.
Address
Postal address
PDFSimpli, Attn: Customer Service, Ave Ponce de Leon 1225, Suite 1001, San Juan, PR 00907, United States of America.
This is the mailing address provided by PDFSimpli for customer service and correspondence.
Jurisdiction note
The business contact above is in Puerto Rico (a United States territory); this may affect jurisdiction and dispute processes compared with New Zealand-based providers.
Keep local consumer protection channels in mind when seeking remedies within New Zealand.
Similar cancellation services
FAQ
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Please note, Postclic cannot:
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