Cancel Peoplelooker: Easy Method

What is Peoplelooker

Service overview

PeopleLooker is an online people-search and background-report service that aggregates public records, contact details, and basic background information.

It offers web searches and report downloads, often used for contact tracing, basic background checks, or locating people.

Typical uses

Individuals use PeopleLooker for reverse phone and address lookups, identity verification, and locating former contacts.

Access to full features typically requires a paid trial or subscription with auto-renewal options.

How to cancel Peoplelooker

Online (website & live chat)

• Log in to your PeopleLooker account.
• Go to "Contact Us" or the site footer and select "Cancel My Account."
• Follow the on-screen prompts to confirm cancellation and wait for a confirmation email.
• Alternatively, after logging in use "Chat with Us Live" and request cancellation; include your 9-digit member ID and account email.

Phone and email

• Call PeopleLooker at 1-800-592-1753 (daily, approximately 06:00 - 23:30 EST). Provide your 9-digit member ID and request cancellation.
• Email [email protected] with your full name, account email, and 9-digit member ID. Request cancellation and ask for written confirmation.

App store subscriptions

• If billed via the App Store (iOS): Open Settings → [Your Name] → Subscriptions, select PeopleLooker, and cancel auto-renewal.
• If billed via Google Play: Open Google Play → Subscriptions → select PeopleLooker → Cancel.

What happens when you cancel

Access and billing

After cancellation you typically retain access until the end of your current billing period.

Auto-renewal is turned off; no further charges should occur after the period ends if cancellation succeeds.

Confirmation and records

PeopleLooker should send a confirmation email or chat transcript when cancellation is processed; keep this for your records.

If you do not receive confirmation, follow up with support or use written methods (email) to document the request.

Account data

Cancelling a subscription does not necessarily delete your account or stored data; check account settings for deletion options.

Request account closure explicitly if you want PeopleLooker to remove your account data, and keep confirmation of that action.

Will I get a refund?

General policy

PeopleLooker handles refunds on a case-by-case basis and does not offer automatic prorated refunds for unused time.

Official guidance suggests refunds are not guaranteed and are considered under special circumstances.

Platform-specific exceptions

• Google Play: you can request a refund through the Google Play Store "Request a refund" options; platform policies apply.
• App Store purchases: Apple’s refund processes and local consumer protections (see Apple support) may apply for purchases made via iOS.

How to request a refund

• Contact support via email or phone, state the reason, include your member ID and account email, and request written confirmation.
• Provide supporting evidence (unauthorised charge, accidental sign-up) to improve chances of a refund.

Peoplelooker plans and pricing

Available plans

Common plans include a low-cost trial, a monthly membership, and a discounted multi-month prepaid option.

Prices are listed in USD and will convert to NZD at checkout depending on your payment processor.

Pricing notes

No NZD-denominated prices were publicly available; final NZD charges depend on exchange rates and fees charged by your bank or app store.

Check your payment method for exact converted amounts and any foreign transaction fees.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, services must be supplied with reasonable care and skill and be fit for purpose.

Businesses cannot contract out of CGA rights, so a blanket "no refunds" term may not override statutory protections.

Fair Trading Act

The Fair Trading Act prohibits misleading or deceptive conduct, including in cancellation or refund communications.

If PeopleLooker's policies or practices are misleading, that may constitute a breach of NZ law.

App store and chargeback options

• Apple notes that NZ consumer law protections can supersede service provider terms for App Store purchases; see Apple support for guidance.
• If refunds are wrongly denied, you may dispute charges with your payment provider or bank and cite CGA rights.

Customer experiences

Positive reports

Some users report successful immediate refunds after contacting support, especially for accidental sign-ups.

These cases often involved prompt support response and clear documentation of the issue.

Common complaints

Many users complain about difficulty cancelling, continued auto-charges after cancellation attempts, and poor or slow customer support.

Other issues reported include unauthorized double charges during trials and outdated or inaccurate information in reports.

Documentation checklist

Required account details

• Full name exactly as on the account.
• Account email address used to register.
• 9-digit PeopleLooker member ID (if available).

Supporting evidence

• Confirmation emails, receipts, or screenshots of your subscription and charges.
• Chat transcripts, call reference numbers, or copies of emails sent to support.
• Bank or card statements showing charge dates and amounts.

Common mistakes

Using the wrong cancellation channel

Example: Cancelling in the App Store but still being billed because the subscription was set up directly on the PeopleLooker website.

Tip: Verify where the charge originates (App Store, Google Play, or PeopleLooker) before cancelling.

Not keeping confirmation

Example: Relying on an unconfirmed verbal cancellation and later being re-billed without written proof.

Tip: Always request written confirmation (email or chat transcript) and save it for disputes.

Comparative recap

Quick comparison

The table below summarises cancellation methods, expected speed, and refund likelihood to help you choose the best route.

How to choose

If billed via App Store/Google Play, start with the respective store for cancellation and refund requests.

If billed directly, use website chat or email with documented member ID for the clearest record.

After cancelling

Follow-up actions

• Save any confirmation emails, chat transcripts, or call references as evidence.
• Monitor your bank or card statements for any further charges and report them promptly.
• If a refund is needed, email support with documentation or use the app-store refund process if applicable.

Helpful links

• Rocket Money cancellation guide
• PeopleLooker Intercom cancellation article
• Chargeback cancellation guide
• Apple support: app refunds and local consumer rights
• Google Play / refund guidance

Address

Mailing address

MSC - 217730, P.O. Box 105168, Atlanta, GA 30348-5168, United States.

Notes

This is a US-based mailing address for PeopleLooker correspondence. No New Zealand postal address was identified.

If you send cancellation or complaints by post, include all account details and request written confirmation of receipt.