Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Picmonkey service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Picmonkey: Easy Method
What is Picmonkey
Overview
PicMonkey is an online photo‑editing and graphic design service used to create and edit images, social media graphics, and marketing assets.
It offers a web app and mobile apps with tiered subscriptions that unlock additional features and storage.
Where it is used
PicMonkey is accessed via the PicMonkey website and through mobile apps on iOS and Android devices.
Billing can occur directly through PicMonkey or through Apple App Store or Google Play if you subscribed on a device.
How to cancel Picmonkey
Canceling a web (direct) subscription
- Sign into PicMonkey.com.
- Go to Manage Your Account → Billing → select "Cancel subscription" and confirm.
- Note: Cancelling on the website applies to web subscriptions only; after cancellation, the presence of a "Renew subscription" button indicates it will not renew.
Canceling via App Store (iOS) and Google Play (Android)
- iOS (App Store): Cancel through your iPhone settings: Settings → iTunes & App Store → tap your Apple ID → View Apple ID → scroll to PicMonkey app and cancel subscription there.
- Android (Google Play): Open Google Play Settings → Membership or Subscriptions → find PicMonkey → cancel subscription. This stops future billing but does not refund past charges.
If you need help or cannot cancel
- If the above options don’t work, contact PicMonkey support at help@picmonkey.com for assistance.
- Include order details and the email used for your account to speed up support replies.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access to PicMonkey until the end of your paid billing period.
Access to pro features ends at the expiry of the current billing cycle unless otherwise stated in your confirmation.
Renewal and billing
Cancelling prevents future renewal charges, but does not automatically refund past payments except where a refund policy applies.
If you subscribed via App Store or Google Play, cancellations must be done there; PicMonkey cannot cancel those provider charges for you.
Data and files
Your projects and uploaded files generally remain in your account, but access to premium storage may be removed after downgrade or expiry.
Download any important work before losing access to premium features or storage limits apply.
Will I get a refund?
Cooling-off period for New Zealand residents
New Zealand (non‑U.S.) residents are entitled to a 14‑day cooling‑off period from the contract date under PicMonkey’s Terms of Service.
If you cancel within that period and you have not started using the services (for example, you have not accessed, opened, or exported files), you are eligible for a full refund.
How refunds are processed
- Refunds within the cooling‑off period will be returned using the original payment method within 14 days.
- If you have started using the service, PicMonkey may refuse a full refund under their terms.
Exceptions and partial months
All users, U.S. and non‑U.S., are not entitled to refunds for partial months on monthly plans, or for unused portions of annual plans, once the cooling‑off period has passed.
If you were billed through Apple or Google, refund requests may need to be made to those stores and are subject to their refund policies.
Picmonkey plans and pricing
Pricing table (NZD)
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Basic - Monthly | NZ$12.99 | Monthly | Mobile app Basic subscription (1 GB storage, full access on Desktop via login) |
| Basic - Annual | NZ$113.99 | Annual | Mobile app Basic subscription billed annually |
| PicMonkey Pro - Monthly | NZ$19.99 | Monthly | Mobile app Pro subscription (unlimited storage, full access on Desktop via login) |
| PicMonkey Pro - Yearly | NZ$184.99 | Annual | Mobile app Pro subscription billed annually |
Notes on pricing
These NZD prices are as listed in the New Zealand App Store (2025) and apply to App Store purchases.
PicMonkey’s official website lists USD prices and does not provide direct NZD conversions there.
Your consumer rights in New Zealand
Cooling‑off and refund rights
Under PicMonkey’s Terms of Service, New Zealand residents (non‑U.S.) have a 14‑day cooling‑off period from purchase.
During the cooling‑off period you may cancel and obtain a full refund unless you have already commenced using the services.
How refunds must be handled
- PicMonkey must refund within 14 days using the original payment method for eligible cancellations within the cooling‑off window.
- If the service was used, PicMonkey may deny a full refund under their stated exceptions.
Taking action if you have an issue
If PicMonkey won’t refund an eligible cancellation, gather your purchase evidence and contact PicMonkey support first.
If unresolved, you may escalate to consumer protection authorities in New Zealand for further advice.
Customer experiences
Positive feedback
Many reviewers praise PicMonkey for being intuitive and easy to use for photo editing and social media graphics.
Sources note drag‑and‑drop convenience and suitability for non‑experts as strengths.
Negative feedback
Some reviewers report billing problems such as being charged after they believed they cancelled a trial or subscription.
Complaints include slow or unhelpful customer support and difficulty obtaining refunds in certain cases.
Balanced takeaway
PicMonkey is widely regarded as user‑friendly and powerful for casual to moderate editing needs, but watch billing source and keep records in case of disputes.
If you subscribe, note where you signed up (website, App Store, Google Play) because that determines how to cancel and who manages refunds.
Documentation checklist
Proof of purchase
- Receipt or order confirmation email showing plan, date and amount.
- Screenshot of subscription status in your PicMonkey account or App Store/Google Play subscriptions page.
Account and billing details
- Email address used for the PicMonkey account and any order/transaction ID.
- Billing statement line item showing the charge (bank, card, or store receipt).
Communication records
- Screenshots or copies of any cancellation attempts, confirmation messages, or support emails.
- Keep dates and times of calls or chats with support for any dispute.
Common mistakes
Canceling in the wrong place
A common error is attempting to cancel on the PicMonkey website when the subscription was billed through Apple or Google.
If you signed up via the App Store or Google Play, cancel through that store; Cancelling on the website will not stop store billing.
Assuming cancellation equals refund
Many users expect an automatic refund when they cancel; in most cases cancellation stops future billing but does not refund past charges.
Only cancellations within the 14‑day cooling‑off period (and where the service wasn’t used) generally qualify for a full refund for NZ residents.
Not keeping records
Failing to save receipts, screenshots, or confirmation emails makes disputes harder to resolve with support or with your payment provider.
Always save proof of purchase and any cancellation confirmations for at least the duration of your subscription term.
Comparative recap
Quick comparison table
| Aspect | Web (PicMonkey) | iOS (App Store) | Android (Google Play) |
|---|---|---|---|
| How to cancel | Account → Billing → Cancel subscription | Settings → Apple ID → Subscriptions → Cancel | Google Play → Subscriptions → Cancel |
| Who handles refunds | PicMonkey (direct payments) | Apple handles App Store charges/refunds | Google handles Play Store charges/refunds |
| Refund eligibility (NZ) | 14‑day cooling‑off if unused | Subject to Apple’s refund process; 14‑day PicMonkey policy may not apply | Subject to Google’s refund process; 14‑day PicMonkey policy may not apply |
Final summary
Cancel via the same channel you used to subscribe, save receipts, and act quickly if you want a refund under New Zealand’s 14‑day cooling‑off period.
Contact support at help@picmonkey.com if you encounter issues and include all documentation.
After cancelling
Check your account and billing
- Confirm cancellation in your PicMonkey account or in the App Store/Google Play subscriptions page.
- Check your bank or card statement to ensure no further renewals occur.
Helpful links and next steps
- PicMonkey main site
- PicMonkey on the App Store
- PicMonkey on Google Play
- Contact support: help@picmonkey.com
Address
Corporate address
Shutterstock, Inc., 1505 5th Ave. Suite 500, Seattle, WA 98101, United States.
Using the address
The above address appears in PicMonkey’s legal terms for formal notices; there is no separate New Zealand postal address listed.
If you need to send a formal notice, include full account details and use traceable postage or courier service.
Similar cancellation services
FAQ
Important warning regarding service limitations
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Please note, Postclic cannot:
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