Cancel PIPEDRIVE online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pipedrive service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Pipedrive: Easy Method
What is Pipedrive
Overview
Pipedrive is a cloud-based customer relationship management (CRM) platform designed to help sales teams track deals, manage pipelines, and automate workflows.
It emphasises a visual pipeline, activity-based selling, email integration and automation to improve sales productivity.
Who uses it
Small to medium businesses and sales teams commonly use Pipedrive for lead and deal management across industries.
It is offered as a per-user subscription with tiered feature sets and optional add-ons.
How to cancel Pipedrive
Cancel a paid subscription via the web
- Sign in to your Pipedrive account.
- Go to Settings → Billing and choose “Cancel my subscription”.
- Confirm cancellation; you will retain access until the end of your current billing cycle.
- Look for an email confirmation after cancellation; keep it for your records.
Cancel during a free trial, and cancel add‑ons
- During a free trial: go to Settings → Billing and select “Cancel my subscription” even if payment details were entered; the trial continues until the 14‑day expiry.
- To remove add‑ons: go to Billing → Manage Add‑ons, click “Remove from plan” and confirm. The add‑on remains until the end of the billing cycle and you will receive an email confirmation.
- If you subscribed via the App Store or Google Play, cancel through your device’s subscription settings since Pipedrive’s documentation gives no direct in‑app cancellation instructions.
What happens when you cancel
Access and billing
After cancelling a paid subscription you keep full access until the paid billing period ends.
No further recurring charges should occur after the cancellation effective date for that billing period.
Data and export
Export your data before cancelling to avoid losing access to information you need later.
Under Pipedrive’s stated policies, account data may be permanently deleted after a retention period (for example, up to six months under GDPR procedures), so export promptly.
Will I get a refund?
Pipedrive refund policy
Pipedrive’s Terms of Service state that fees are non‑refundable and cancellations do not typically generate refunds or credits for unused time.
Expect no automatic prorated refunds when you cancel a subscription early under normal circumstances.
Exceptions and special cases
- One documented exception: if Pipedrive is required to terminate services for legal or infringement reasons, a prorated refund may be issued.
- If you believe a charge was made in error or you were misled, contact support and retain billing records and confirmation emails.
Pipedrive plans and pricing
Summary table
| Plan | Price (US$) | Period | Main features |
|---|---|---|---|
| Lite / Essential (annual) | US$14.00 | Monthly (billed annually) | Basic CRM features (pipeline, deals, email, integrations) |
| Growth / Advanced (annual) | US$39.00 | Monthly (billed annually) | Email sync/tracking, automation, meeting scheduler |
| Premium / Professional (annual) | US$59.00 | Monthly (billed annually) | Revenue forecasting, team management, e‑signatures |
| Ultimate / Power (annual) | US$79.00 | Monthly (billed annually) | Projects add‑on, advanced security, phone support |
| Enterprise (annual) | US$99.00 | Monthly (billed annually) | Unlimited reports, enhanced security, 24/7 support |
Pricing notes
Official pricing is published in US dollars and listed above for annual billing (monthly equivalent).
No official NZD pricing was found; regional partners may offer NZD setup but subscription billing is typically in USD.
Your consumer rights in New Zealand
Relevant legal context
New Zealand consumer protection laws (for example, the Consumer Guarantees Act and the Fair Trading Act) provide remedies against misleading or unfair conduct.
These laws can affect claims about subscriptions and representations made at sale.
How this affects Pipedrive subscriptions
- A clear contractual “no refunds” term may be enforceable unless a statutory right applies (for example, where a product or service was misrepresented).
- If you bought via the App Store or Google Play, Apple’s or Google’s refund mechanisms and policies also apply and operate separately from Pipedrive’s own policy.
Customer experiences
Positive feedback
Many users praise Pipedrive’s intuitive, visual interface which makes pipeline management straightforward.
Support and onboarding are often highlighted as responsive and helpful for new users.
Negative feedback
Some users report surprise when a free trial converts to a paid plan and feel there is insufficient transparency around charges.
Advanced features are sometimes limited to higher tiers, which constrains users on lower‑priced plans wanting marketing automation or advanced reports.
Documentation checklist
Before cancelling
- Export contacts, deals, notes and file attachments from Pipedrive.
- Download invoices and billing history for your records.
- Take screenshots of current plan, active add‑ons and billing settings.
When you cancel
- Save the cancellation confirmation email from Pipedrive.
- If you subscribed via App Store / Google Play, keep transaction receipts from Apple/Google.
- Open a support ticket if you need written proof of cancellation or billing adjustments.
Common mistakes
Not exporting data before losing access
Users sometimes cancel and then find important records are inaccessible or deleted later.
Always export CSVs/backups of deals, contacts and attachments before cancellation.
Confusing purchase channels and expecting refunds
Purchases made through Apple or Google stores must be managed through those platforms; contacting Pipedrive won’t automatically cancel those subscriptions.
Assuming a refund will be issued despite Pipedrive’s “no refunds” policy is a common source of dispute; keep receipts and communications if you believe a charge was misleading.
Comparative recap
Cancellation vs refund at a glance
| Topic | What to expect | Action you should take |
|---|---|---|
| Cancel via web | Stops renewal; access until end of billing cycle; email confirmation sent | Cancel in Settings → Billing and save confirmation email |
| Cancel during trial | Trial runs to its 14‑day expiry even after cancelling in Billing | Cancel in Billing if you do not want conversion; note trial end date |
| App Store / Google Play | Cancellations and refunds are handled by Apple/Google, not Pipedrive | Use your device’s subscription settings and App Store/Play refund forms |
| Refunds | Pipedrive states fees are non‑refundable; rare prorated refunds only in special legal cases | Contact support with evidence if you believe special circumstances apply |
After cancelling
Immediate next steps
Confirm you have a saved copy of exported data and all billing receipts before you lose access at period end.
Monitor your bank or card statement to ensure recurring charges stop after the billing period.
Helpful links
- Pipedrive Support - general help and contact options.
- Pipedrive Terms of Service - billing and refund terms.
- Apple: cancel subscriptions - how to manage App Store subscriptions.
- Google Play: cancel or get a refund - Google Play subscription and refund help.
Address
Contracting entity address
Pipedrive Inc. 530 5th Avenue, Suite 802, New York, NY 10036, United States.
Notes about contact
Pipedrive does not appear to list a dedicated New Zealand postal address; cancellations and contractual matters are handled according to the contracting entity set out in the Terms of Service.
For disputes or legal queries from New Zealand, refer to the Terms of Service for the contracting entity and consider seeking local legal advice if required.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.