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Cancel PIXIESET
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Pixieset service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Pixieset: Easy Method
What is Pixieset
Overview
Pixieset is a website and client gallery service commonly used by photographers to share galleries, sell products, and manage client workflows.
It combines gallery hosting, store features and a studio manager for bookings and payments, with both free and paid options.
Core features
Key features include client galleries, online store/prints, and a Studio Manager for payments and bookings.
Pixieset is designed to integrate with tools like Lightroom and to present an elegant client-facing experience.
How to cancel Pixieset
Cancel via the Pixieset web dashboard
- Sign in to your Pixieset account on the web dashboard.
- Go to Billing > Change Plan > Cancel Subscription.
- Choose immediate cancellation or (for yearly plans) set the plan to not renew at period end according to the options shown.
- Refer to Pixieset's help article for details: Managing your subscription.
Subscriptions bought through App Store or Google Play
- Pixieset does not provide specific guidance for cancellations bought via the App Store or Google Play.
- Standard practice is to manage those subscriptions through the relevant store (Apple or Google) rather than via Pixieset's dashboard.
- If you are unsure where you purchased the subscription, check your iTunes/App Store or Google Play purchase history.
What happens when you cancel
Access and timing
Monthly cancellations take effect immediately according to Pixieset's account settings.
Yearly plans can be cancelled immediately or set to not renew at the end of the paid period, depending on the option you choose.
Data, galleries and account status
Pixieset does not publish detailed public rules about automatic data deletion in all cases.
Export or back up any galleries, images and client data you need before cancelling to avoid accidental loss.
Will I get a refund?
Pixieset refund policy
Pixieset states that refunds for subscriptions are not provided except at Pixieset’s sole discretion or when required by law.
See Pixieset's terms for the formal policy: Pixieset Terms.
Refunds for payments processed via Studio Manager
- Client payments processed through Pixieset Payments can be issued partial or full refunds from the Payments page.
- Refunds to clients typically take about 5 - 10 business days to reach the client's bank account: Managing transactions and refunds.
- If you believe NZ consumer law requires a refund, you can raise that with Pixieset and escalate under local consumer protections if necessary.
Pixieset plans and pricing
Pricing overview
Pixieset offers a range of plans including a free tier and paid tiers billed monthly or yearly.
Exact pricing and plan names vary; check your account or Pixieset's pricing page for the current offers.
How to check your current plan
Sign in to the Pixieset dashboard and view Billing to see your active plan, billing cycle and next charge.
For company pricing information see: Pixieset Pricing.
| Plan | Billing cycle | Price (NZD) | Key features |
|---|---|---|---|
| Free | Monthly / Ongoing | Varies | Varies |
| Paid (monthly) | Monthly | Varies | Varies |
| Paid (yearly) | Yearly | Varies | Varies |
Your consumer rights in New Zealand
Cooling-off period and digital services
Under New Zealand law (Consumer Guarantees Act and Fair Trading Act) there is typically a 14-day cooling-off period for certain purchases.
However, digital services and subscriptions that provide immediate, full access may be exempt from the cooling-off right.
When Pixieset must comply with NZ law
- Pixieset's terms disclaim refunds except as required by law, but NZ consumer protections may still apply and override contractual terms.
- If Pixieset refuses a refund where NZ law would require one, that refusal could be contested using the local consumer protection framework.
- Document all communications and evidence if you need to escalate a dispute under NZ consumer law.
Customer experiences
Positive feedback
Many users find Pixieset easy to set up, elegant in presentation, and efficient for client galleries and Lightroom integration.
Support is commonly described by some users as quick and helpful for routine issues.
Negative feedback
- Users report a lack of practical tutorial content and limited how-to resources on Pixieset's channels.
- Some customers describe rigid support in edge cases (for example, account access issues after a domain email lapse).
- There are reports of difficulties around print purchases when photographers did not set up payment options correctly, and limits to Pixieset's direct assistance in those cases.
See a selection of user reviews: Pixieset on Trustpilot (NZ).
Documentation checklist
Before contacting support
- Account email and username used to sign in.
- Subscription details: plan name, billing cycle, and last payment date.
- Order receipts or invoice numbers (screenshots or PDF copies).
Additional useful items
- Proof of purchase from App Store / Google Play if applicable (store receipts).
- Correspondence with Pixieset support and timestamps of any chats/emails.
- Backups of galleries and exported content you want to retain.
Common mistakes
Cancelling in the wrong place
Users sometimes try to cancel a subscription through Pixieset when the subscription was purchased via Apple or Google.
Check your original purchase source - App Store and Google Play subscriptions must normally be managed through those stores.
Expecting automatic refunds or immediate account deletion
Assuming a refund will be provided automatically is a common error - Pixieset's policy is to issue refunds only at its discretion or when required by law.
Another mistake is not backing up galleries before cancelling: always export important client content first.
Comparative recap
At-a-glance comparison
The table below summarises cancellation, refund likelihood and recommended actions for each route.
How to act
Use the table to quickly decide where to cancel and what to prepare before contacting Pixieset or your app store.
| Item | Web (Pixieset dashboard) | App Store / Google Play | Refunds |
|---|---|---|---|
| How to cancel | Billing > Change Plan > Cancel Subscription in dashboard. | Manage subscriptions in Apple ID / Google Play account (store-managed). | Pixieset: refunds only at discretion or as required by law. |
| Timing | Monthly - immediate. Yearly - immediate or end of period. | Follow store's cancellation timing and policies. | Payments refunds (Studio Manager) take ~5 - 10 business days to process. |
| Best action | Export data first; cancel from Billing in dashboard. | Check purchase receipt; cancel via the store. | Collect receipts and ask Pixieset support; cite NZ consumer law if applicable. |
After cancelling
Immediate actions
- Export and back up galleries, client data, invoices and any product files you need to keep.
- Confirm cancellation via email and save the confirmation for your records.
Useful links and next steps
- Managing your subscription (Pixieset help)
- Pixieset Terms
- Payments and refunds (Studio Manager)
- Pixieset Pricing
Address
Headquarters
Pixieset Media Inc
55 E Cordova St Unit 604, Vancouver, British Columbia V6A 0A5, Canada
New Zealand enquiries
Pixieset does not list a dedicated New Zealand postal cancellation address; contact support via the Pixieset help centre for account issues.
When contacting support, include the documentation checklist items above and any proof of purchase from your app store if applicable.