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Cancel PLANNER 5D online
Cancellation service #1 in United States
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Planner 5D service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Planner 5D: Easy Method
What is Planner 5D
Product overview
Planner 5D is a cross-platform design tool for creating floor plans and interior visualisations. It offers catalog access, AI tools, and rendering features for hobbyists and professionals.
Availability and platforms
The app is available on web, iOS (App Store), Android (Google Play) and Microsoft Store. Purchases and subscription management can differ by platform.
How to cancel Planner 5D
Cancel subscriptions purchased on iOS or Microsoft Store
- Open the App Store (iOS) or Microsoft Store on the device you used to subscribe.
- Go to your account > Subscriptions (App Store) or Manage > Subscriptions (Microsoft Store) and cancel there.
- Planner 5D cannot cancel App Store or Microsoft Store subscriptions directly for you.
Cancel web purchases and in-app web subscriptions
- Contact Planner 5D support to request cancellation for web purchases or subscriptions purchased on planner5d.com.
- Use the app or the website Help/Support page to submit a request; self-service options may be limited or hidden.
- If you cannot find the support form, follow links on the official help pages or use the in-app support channel.
What happens when you cancel
Access to features after cancellation
After canceling a subscription you will generally retain paid features until the end of the current billing period. Access typically stops on the renewal date.
Account data and projects
Project files and account data typically remain in your Planner 5D account after cancellation. Download or back up important projects before access ends to be safe.
Will I get a refund?
Planner 5D refund policy (web purchases)
Planner 5D offers refunds only for defective or unauthorised purchases within 14 calendar days of the transaction. This is limited to digital content exceptions noted by the company.
- Refunds outside that 14-day window are generally not available under Planner 5D policy.
- Defective or unauthorised purchases are the primary grounds for a refund from Planner 5D.
Platform purchases (App Store / Microsoft Store)
Refunds for purchases made through the App Store or Microsoft Store must be requested from those platforms. Planner 5D does not control refunds on platform stores.
- Use Apple or Microsoft refund procedures to request a refund for store purchases.
Planner 5D plans and pricing
Current plan list
The following prices are supplied in USD with approximate NZD equivalents using a mid-market conversion rate (1 USD ≈ 1.743 NZD). Actual charges may differ due to regional pricing, taxes or store rounding.
Price table
| Plan | Price (USD / approx NZD) | Period | Features |
|---|---|---|---|
| Weekly | USD 14.49 (≈ NZ$25.25) | Weekly | Unlimited design catalog access for one week |
| Monthly | USD 39.99 (≈ NZ$69.66) | Monthly | Premium access for one month |
| Annual | USD 129.99 (≈ NZ$226.61) | Annual | Premium access for one year |
| Full catalog - 30 days | USD 12.99 (≈ NZ$22.62) | 30 Days | Full catalog access for 30 days |
| Full catalog - 1 year | USD 29.99 (≈ NZ$52.30) | 1 Year | Full catalog access for one year |
Your consumer rights in New Zealand
Cooling-off and distance sale rules
Under New Zealand distance and electronic contracting rules, consumers typically have a cooling-off period for remote digital purchases. Statutory rights can differ from company policies.
How statutory rights interact with Planner 5D policy
- Planner 5D’s stated 14-day refund window for defective or unauthorised purchases may not fully reflect your statutory entitlements under New Zealand law.
- If you bought through the App Store or Google Play, those platforms also provide consumer protections and refund mechanisms you can use.
Customer experiences
Positive feedback summary
Some users praise Planner 5D for basic floor-planning capabilities and an intuitive interface. A number of customers report efficient responses from customer service via the help centre.
Negative feedback summary
Many reviews describe unexpected charges and difficulty cancelling subscriptions. Some users say refund requests were declined despite cancelling during a trial period.
- Complaints include misleading trial terms, billing before expected, and poor usability.
- Users frequently report needing to contact support directly because no in-app cancel option was apparent.
Documentation checklist
What to gather before contacting support
- Receipt or order confirmation showing date, amount and transaction ID.
- Account email or username used for the purchase.
- Platform used for purchase (App Store, Microsoft Store, Google Play, web).
Optional supporting items
- Screenshots of billing messages, trial terms, or subscription settings.
- Any correspondence with Planner 5D support or screenshots of in-app subscription pages.
Common mistakes
Mistaken cancellation route
Many users try to cancel web or store subscriptions via the wrong channel. Example: attempting to cancel an App Store subscription from the Planner 5D web account.
Always cancel on the same platform you used to buy: App Store or Microsoft Store purchases must be cancelled in those stores.
Assuming automatic refunds or reminders
Some customers assume they will get an automatic reminder before renewal or an automatic refund if they cancel during a trial. Examples show promised reminders sometimes did not occur.
Do not rely on reminders; check renewal dates and cancel proactively if you do not want to be billed.
Comparative recap
Quick comparison of purchase routes
The table below summarises the key differences between store and web purchases for cancellation and refunds.
Comparison table
| Aspect | App Store / Microsoft Store | Web purchases (planner5d.com) |
|---|---|---|
| Where to cancel | Cancel in App Store / Microsoft Store account settings | Contact Planner 5D support or use in-app web support |
| Who controls refunds | Platform controls refunds; request via Apple or Microsoft | Planner 5D processes refunds for defective or unauthorised purchases within 14 days |
| Typical refund window | Follow platform-specific policies | 14 calendar days for defective or unauthorised digital content (company policy) |
| Common issues | Unexpected billing; platform refund delays | Difficult to find self-service cancel; support contact required |
After cancelling
What to check immediately
- Confirm cancellation confirmation from the store or Planner 5D support by email.
- Note the date your access ends and back up any projects before that date.
Helpful links
- Planner 5D Help / Support
- Request a refund from Apple (App Store)
- Microsoft Store support
- Request a refund from Google Play
- Consumer Protection (New Zealand)
Address
Official company address
Planner 5D UAB, A. Goštauto St. 12A, Vilnius 01108, Lithuania.
New Zealand postal presence
Planner 5D does not list a specific postal address for New Zealand. Use the company address above or the online support channels for local enquiries.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.