Cancel Planoly: Easy Method

What is Planoly

Overview

Planoly is a social media planning and scheduling tool used to draft, organise and auto-post content for platforms like Instagram. It offers calendar and grid views to plan posts and manage content.

Who uses it

Creators, small businesses and social managers commonly use Planoly to save time on post planning and to visualise feeds before publishing. Features vary by plan and by platform (web, iOS, Android).

How to cancel Planoly

Cancel via the web

• Log into planoly.com.
• Open Menu, choose Billing and look for the Cancel option.
• Select "Cancel" to downgrade to the Free plan or to cancel a paid subscription.
• If the Cancel button is not visible, check whether you have an Apple in‑app subscription active first.

Cancel via mobile app stores

• Apple iOS (App Store): Cancel through your device Settings → Subscriptions → Planoly; Apple manages these subscriptions entirely.
• Google Play (Android): Open the Google Play app → Profile icon → Payments & subscriptions → Subscriptions → Planoly → Cancel subscription.
• Note: If you cancel via App Store or Google Play, your plan typically remains active until the end of the current billing period.

What happens when you cancel

Access after cancelling

When you cancel a paid subscription, you will usually retain access to paid features until the end of the paid billing cycle.

After that date your account will revert to Planoly’s Free plan and paid features will no longer be available.

Renewal and data

Auto‑renewal stops when you cancel; you will not be charged for subsequent cycles if cancellation is successful.

• Account data and drafts typically remain on your account, but access to premium features is removed.
• Export or back up any important content before the end of your subscription if needed.

Will I get a refund?

Official policy and general guidance

Planoly’s publicly available Help Center does not specify a 14‑day refund window or automatic refunds, and it does not state an explicit "no refunds" rule.

Refund outcomes can vary and are not guaranteed by the Help Center text alone.

Exceptions and reported experiences

• User reports on review sites describe cases where refunds were refused or only partial refunds were issued.
• If you paid through Apple or Google, refund requests may be handled by those platforms according to their rules.
• Keep records and contact Planoly support promptly if you believe a refund is warranted.

Planoly plans and pricing

Overview of listed in-app plans

Below are Planoly pricing entries listed in the NZ App Store and in-app options; billing periods and feature sets are not clearly specified for each entry.

Details

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, services must be provided with reasonable care and skill, be fit for purpose, and delivered within a reasonable time.

If a service fails to meet these guarantees, consumers may be entitled to remedies such as repair, cancellation or refund.

Limits on business terms and change of mind

• Businesses cannot lawfully contract out of the CGA for personal use services; "no refund" terms cannot override statutory rights.
• There is no automatic cooling‑off right simply for a change of mind unless the business chooses to offer one.

Customer experiences

Positive feedback

Many users describe Planoly as intuitive, simple and fast, with helpful customer support in some cases.

Reviews praise features such as the calendar layout and time‑saving planning tools for creators.

Negative feedback

Common complaints include unexpected recurring charges, lack of renewal reminders and difficulties obtaining refunds for unused accounts.

Other reports highlight reliability problems, especially with auto‑posting and video stories, and inconsistent customer service outcomes.

Documentation checklist

What to gather before contacting support

• Account email and username used with Planoly.
• Receipt or billing statement showing the charge (App Store, Google Play or Planoly invoice).
• Subscription ID, plan name and billing period if available.

Additional useful evidence

• Screenshots of subscription pages or the missing Cancel button on web.
• Correspondence with Planoly support and timestamps of attempted cancellations.
• Device details (iOS/Android) if the subscription was through an app store.

Common mistakes

Attempting the wrong cancellation route

Users sometimes try to cancel on planoly.com while their subscription is managed by Apple or Google, so the web cancel button will not appear.

Always check which platform processed your payment (App Store, Google Play, or Planoly) before cancelling.

Missing documentation and expectations

Another frequent error is not saving receipts or support messages, which makes refund or dispute requests harder to resolve.

Also, assuming an immediate refund after cancelling is a mistake; refunds are not guaranteed and depend on the payment method and circumstances.

Comparative recap

Quick comparison

After cancelling

Follow-up steps

Save confirmation of your cancellation and keep any final receipts or messages from Planoly or the App Store/Google Play.

If you continue to be charged after cancellation, contact your payment provider and Planoly support immediately.

Helpful links

• Planoly Help - Cancel subscription
• NZ Consumer Guarantees Act (consumerprotection.govt.nz)
• Returns and refunds guidance (consumer.org.nz)

Address

Company postal address

Planogram, LLC, Attn: Data Protection, 1606 Headway Circle, Suite #9512, Austin, TX 78754, United States of America.

Contact notes

No New Zealand postal address is publicly listed. Use the above U.S. postal address or Planoly’s online help/contact forms for correspondence.