Cancel Planner 5D: Easy Method

What is Planner 5D

Product overview

Planner 5D is a cross-platform design tool for creating floor plans and interior visualisations. It offers catalog access, AI tools, and rendering features for hobbyists and professionals.

Availability and platforms

The app is available on web, iOS (App Store), Android (Google Play) and Microsoft Store. Purchases and subscription management can differ by platform.

How to cancel Planner 5D

Cancel subscriptions purchased on iOS or Microsoft Store

• Open the App Store (iOS) or Microsoft Store on the device you used to subscribe.
• Go to your account > Subscriptions (App Store) or Manage > Subscriptions (Microsoft Store) and cancel there.
• Planner 5D cannot cancel App Store or Microsoft Store subscriptions directly for you.

Cancel web purchases and in-app web subscriptions

• Contact Planner 5D support to request cancellation for web purchases or subscriptions purchased on planner5d.com.
• Use the app or the website Help/Support page to submit a request; self-service options may be limited or hidden.
• If you cannot find the support form, follow links on the official help pages or use the in-app support channel.

What happens when you cancel

Access to features after cancellation

After canceling a subscription you will generally retain paid features until the end of the current billing period. Access typically stops on the renewal date.

Account data and projects

Project files and account data typically remain in your Planner 5D account after cancellation. Download or back up important projects before access ends to be safe.

Will I get a refund?

Planner 5D refund policy (web purchases)

Planner 5D offers refunds only for defective or unauthorised purchases within 14 calendar days of the transaction. This is limited to digital content exceptions noted by the company.

• Refunds outside that 14-day window are generally not available under Planner 5D policy.
• Defective or unauthorised purchases are the primary grounds for a refund from Planner 5D.

Platform purchases (App Store / Microsoft Store)

Refunds for purchases made through the App Store or Microsoft Store must be requested from those platforms. Planner 5D does not control refunds on platform stores.

• Use Apple or Microsoft refund procedures to request a refund for store purchases.

Planner 5D plans and pricing

Current plan list

The following prices are supplied in USD with approximate NZD equivalents using a mid-market conversion rate (1 USD ≈ 1.743 NZD). Actual charges may differ due to regional pricing, taxes or store rounding.

Price table

Your consumer rights in New Zealand

Cooling-off and distance sale rules

Under New Zealand distance and electronic contracting rules, consumers typically have a cooling-off period for remote digital purchases. Statutory rights can differ from company policies.

How statutory rights interact with Planner 5D policy

• Planner 5D’s stated 14-day refund window for defective or unauthorised purchases may not fully reflect your statutory entitlements under New Zealand law.
• If you bought through the App Store or Google Play, those platforms also provide consumer protections and refund mechanisms you can use.

Customer experiences

Positive feedback summary

Some users praise Planner 5D for basic floor-planning capabilities and an intuitive interface. A number of customers report efficient responses from customer service via the help centre.

Negative feedback summary

Many reviews describe unexpected charges and difficulty cancelling subscriptions. Some users say refund requests were declined despite cancelling during a trial period.

• Complaints include misleading trial terms, billing before expected, and poor usability.
• Users frequently report needing to contact support directly because no in-app cancel option was apparent.

Documentation checklist

What to gather before contacting support

• Receipt or order confirmation showing date, amount and transaction ID.
• Account email or username used for the purchase.
• Platform used for purchase (App Store, Microsoft Store, Google Play, web).

Optional supporting items

• Screenshots of billing messages, trial terms, or subscription settings.
• Any correspondence with Planner 5D support or screenshots of in-app subscription pages.

Common mistakes

Mistaken cancellation route

Many users try to cancel web or store subscriptions via the wrong channel. Example: attempting to cancel an App Store subscription from the Planner 5D web account.

Always cancel on the same platform you used to buy: App Store or Microsoft Store purchases must be cancelled in those stores.

Assuming automatic refunds or reminders

Some customers assume they will get an automatic reminder before renewal or an automatic refund if they cancel during a trial. Examples show promised reminders sometimes did not occur.

Do not rely on reminders; check renewal dates and cancel proactively if you do not want to be billed.

Comparative recap

Quick comparison of purchase routes

The table below summarises the key differences between store and web purchases for cancellation and refunds.

Comparison table

After cancelling

What to check immediately

• Confirm cancellation confirmation from the store or Planner 5D support by email.
• Note the date your access ends and back up any projects before that date.

Helpful links

• Planner 5D Help / Support
• Request a refund from Apple (App Store)
• Microsoft Store support
• Request a refund from Google Play
• Consumer Protection (New Zealand)

Address

Official company address

Planner 5D UAB, A. Goštauto St. 12A, Vilnius 01108, Lithuania.

New Zealand postal presence

Planner 5D does not list a specific postal address for New Zealand. Use the company address above or the online support channels for local enquiries.