Cancel Powtoon: Easy Method

What is Powtoon

Overview

Powtoon is a cloud-based platform for creating animated videos, presentations and simple marketing content. It offers templates, a content library, export options and AI features to speed up production.

Who uses it

Users include educators, marketers, small businesses and individuals who need quick, templated animations and video exports. Plans range from Lite to Business with differing feature sets and export limits.

How to cancel Powtoon

Cancel via the Powtoon website

• Log in to your Powtoon account.
• Go to your Account page.
• Under Active Plans, hover over the plan you wish to cancel.
• Click "cancel plan".
• Fill and submit the cancellation form; you will receive confirmation and the plan will not renew.

Cancel via app stores and third parties

• iOS subscriptions are managed through Apple. Cancel in your iPhone/iPad subscription settings or via Apple support.
• Android subscriptions are managed through Google Play. Cancel in Google Play > Subscriptions or via Google Play support.
• If you paid via a third-party gateway (e.g., PayPal), cancellation or refunds may require action through that provider.

What happens when you cancel

Access and duration

After cancellation your paid access continues until the end of the current paid period. You retain the benefits of the plan for the remainder of that billing cycle.

Renewal and data

The subscription will not renew after the paid period ends. Your account, projects and uploaded assets remain available according to Powtoon’s data and retention policies, but premium features will be removed once the plan expires.

Will I get a refund?

Powtoon refund policy (summary)

Powtoon offers a 14-day money-back guarantee if you cancel within 14 days of purchase or renewal, subject to specific conditions and exclusions.

Important exceptions and conditions

• No refund if you have exported or published a Powtoon at any time within the refund window.
• No refund if you created a Powtoon longer than 3 minutes, even if unexported.
• No refund if you used 5 or more AI generations.
• All AI Credits are non-refundable and expire at contract termination.

See Powtoon’s help article for details: Receiving a Refund.

Powtoon plans and pricing

Pricing overview

Powtoon lists prices in USD on its site; the NZD amounts below are approximate conversions using an estimated rate (~1 USD = 1.55 NZD).

Plan summary table

Exact NZD pricing may vary and is only finalised at checkout when selecting New Zealand as your region.

Your consumer rights in New Zealand

Key laws that may apply

New Zealand law provides consumer protections under the Consumer Guarantees Act and the Fair Trading Act. These laws cover remedies for defective services and prohibit misleading or unfair practices.

Practical steps and remedies

• Expect clear renewal notices and simple cancellation options for digital subscriptions.
• If Powtoon fails to provide required information or imposes unfair refund barriers, you can complain to Consumer Protection or dispute through your payment provider (bank, card issuer, or gateway).
• Document all communications and dates if you escalate a dispute under NZ consumer protection channels.

Customer experiences

Positive experiences

• Many users praise Powtoon’s customer support as responsive, helpful and professional.
• Users often cite ease of use, good templates and a friendly support team as strong points.

Negative experiences

• Complaints include unexpected charges, difficulty cancelling annual subscriptions via third-party gateways, and lack of renewal notices.
• Other issues reported are limited free features, perceived push to upgrade, laggy performance, and refund eligibility lost after exporting content.

Documentation checklist

What to gather before cancelling

• Account email and username used for Powtoon.
• Order number, payment method and date of purchase or renewal.
• Screenshots of billing, subscription page, or any cancellation confirmation.

What to keep for disputes

• Copies of correspondence with Powtoon support and any third-party payment provider.
• Evidence of exported/published content dates if disputing a refund eligibility decision.

Common mistakes

Assuming app-store subscriptions can be cancelled in the Powtoon account

Many users try to cancel iOS or Google Play subscriptions from the Powtoon web account. These are managed through the respective app store settings, not Powtoon.

Exporting a project during the refund window

Exporting or publishing a Powtoon - even a short proof-of-concept - can void refund eligibility. Users sometimes unknowingly lose their refund right by exporting within 14 days.

Comparative recap

Quick comparison of plans

How pricing is shown

Powtoon lists prices in USD. NZD amounts above are approximate conversions and may change at checkout.

After cancelling

What to do next

Save confirmation of cancellation and retain account and billing records for at least one billing cycle. Check the account at the end of the paid period to ensure the plan did not renew.

Useful links and escalation

• How to cancel a subscription on Powtoon: Powtoon support - cancel plan
• Refund details: Receiving a Refund
• If you paid via Apple or Google, use Apple support or Google Play support to manage subscriptions.
• If you cannot resolve a refund or renewal issue, contact your bank or payment provider to dispute an unauthorised charge.

Address

Corporate contact address

Powtoon’s Terms & Conditions list their UK headquarters address for formal correspondence.

Address details

Powtoon Limited, 28 Church Road, London HA7 4XR, United Kingdom.