Cancel PROTON VPN online
Servicio de cancelación N°1 en Spain
4.9Calculated on 5.6K reviews
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Proton Vpn.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Cancel Proton Vpn: Easy Method
What is Proton Vpn
Overview
Proton VPN is a virtual private network service that routes your internet traffic through encrypted servers to enhance privacy and security.
It is offered by Proton AG and is available as a free tier and several paid plans with additional features.
Key features
Typical features include encrypted connections, a no-logs policy, multi-platform apps, and access to servers in multiple countries.
Paid plans usually add faster servers, more simultaneous connections, and advanced security options.
How to cancel Proton Vpn
Cancel via the Proton website (direct)
- Sign in to your account at account.proton.me.
- Open the Account dashboard and choose the subscription you want to end.
- Click "Downgrade account" or a similar option to stop the paid subscription and move to the free plan.
- Confirm the change and keep any cancellation confirmation emails or screenshots for your records.
Cancel via mobile app stores (iOS / Android)
- If you subscribed through Apple's App Store, cancel via your device: Settings > your name > Subscriptions, then find Proton VPN and cancel.
- If you subscribed through Google Play, open the Google Play Store app > Profile > Payments & subscriptions > Subscriptions, then cancel Proton VPN there.
- Proton cannot cancel subscriptions purchased through App Store or Google Play on your behalf; you must use the platform.
What happens when you cancel
Service access after cancellation
If you cancel a paid plan, you typically retain paid features until the end of the current billing period.
After that period ends your account will revert to the free plan (if available) or lose premium access.
Renewals and billing
- Auto-renewal stops for future billing periods after cancellation (for direct subscriptions).
- If billed via App Store or Google Play, auto-renewal must be turned off in those stores.
Account data and settings
Your account, profile, and basic settings usually remain available even after downgrade, but premium-specific data may be removed.
If you want complete deletion, request account deletion separately via Proton support or account settings.
Will I get a refund?
Direct purchases - 30-day money-back guarantee
Proton offers a 30-day money-back guarantee for subscriptions bought directly from Proton (website or app direct purchases).
- To be eligible, both cancellation and refund requests must be made within 30 days of the initial purchase.
- Refunds are for unused time (prorated full days as applicable) and are processed within ~30 days.
- Only one refund per user is permitted under Proton’s terms.
Third-party purchases and exceptions
If you bought through the App Store or Google Play, refunds are subject to Apple’s or Google’s refund policies, not Proton’s.
Payments made by cash or bank transfer may not be eligible for Proton’s standard refund process; check Proton’s terms for exceptions.
After the 30-day period
- After 30 days, services are generally non-refundable, and refunds are at Proton’s discretion.
- If the service is faulty or misrepresented, New Zealand consumer law may still entitle you to a remedy (see consumer rights section).
Proton Vpn plans and pricing
Plan names
Available plan names commonly include Free and paid tiers with higher performance and features.
Prices vary by region, billing cycle (monthly vs yearly), and promotions; see Proton for current pricing.
Pricing summary
| Plan | Typical Features | Price (NZ) |
|---|---|---|
| Free | Basic servers, single device, limited speed | Varies |
| Plus / Basic Paid | Faster servers, more devices, P2P allowed | Varies |
| Advanced / Visionary | All features, highest priority, extra products | Varies |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, services must be provided with reasonable care and skill and be fit for purpose.
If Proton VPN is faulty, not delivered, or misrepresented, you may be entitled to remedies such as a repair, replacement, or refund.
Fair Trading Act (FTA) and misleading claims
Businesses must not make misleading or deceptive claims. Promises like "no refunds" can be overridden by consumer protections.
The Commerce Commission enforces the FTA; misleading refund promises may be actionable.
Cooling-off and digital services
New Zealand has no automatic "change of mind" cooling-off right for most digital subscriptions.
However, faults or misrepresentation give you rights under CGA even if the provider advertises a no-refund policy.
Customer experiences
Positive feedback
- Some users praise the free plan for reliability and speed on older systems.
- Customers sometimes report trust in Proton’s privacy stance and product bundling (VPN + other Proton apps).
Negative feedback
- Complaints include slow or unstable connections and frequent disconnects for some users.
- Many users report difficulties cancelling subscriptions or obtaining refunds, and slow or unhelpful support responses.
How to interpret reviews
User reports vary by region, device, and plan. Individual experience can differ from general ratings.
Keep documentation of any problems to support refund or CGA claims if needed.
Documentation checklist
What to gather before contacting support
- Account email address used for the Proton subscription.
- Order number, invoice, or purchase receipt (from Proton, Apple, or Google Play).
- Dates of purchase, cancellation, and any correspondence with support.
Evidence of issues (if claiming faults)
- Logs, screenshots, speed tests, or connection error messages showing the problem.
- Steps you took to resolve the issue (reinstalls, configuration changes) and their dates.
Common mistakes
Not cancelling via the correct platform
Example: Cancelling in the Proton dashboard but the subscription was purchased via Apple, so billing continues.
Always confirm which platform processed the payment before cancelling.
Missing proof of purchase or dates
Example: Requesting a refund without an invoice or date makes it harder to prove eligibility under the 30-day window.
Keep receipts or screenshots and request a refund within the stated timeframe.
Assuming automatic refunds for change of mind
Example: Expecting a refund outside the 30-day window for personal preference; New Zealand law does not guarantee cooling-off for digital services.
Refunds outside policy are considered only in cases of fault or misrepresentation under the CGA.
Comparative recap
Cancellation channels comparison
| Feature | Direct (Proton website) | App Store (iOS) | Google Play (Android) |
|---|---|---|---|
| Where to cancel | Account dashboard on Proton website | Apple Subscriptions in device settings | Google Play Subscriptions in Play Store |
| Refund policy | 30-day money-back guarantee (direct purchases) | Subject to Apple refund rules | Subject to Google refund rules |
| Proton can cancel for you? | Yes (for direct purchases) | No | No |
Key takeaways
- Cancel direct subscriptions in your Proton account and request refunds within 30 days.
- Manage App Store and Google Play subscriptions through those stores.
- Document everything and understand your NZ consumer rights for faults or misleading claims.
After cancelling
Follow-up steps
Save confirmation emails and monitor your bank or card statements to ensure auto-renewal has stopped.
If billing continues after cancellation, contact Proton support and the payment platform (Apple/Google) as applicable.
Helpful links
- Proton Terms (refund policy)
- Consumer.org.nz - Returns and refunds (NZ)
- Commerce Commission - Your rights as a consumer (NZ)
- TechRadar - How to cancel Proton VPN
Address
Postal contact
Proton AG
Route de la Galaise 32, 1228 Plan‑les‑Ouates, Geneva, Switzerland
Notes about postal cancellations
No New Zealand postal address is listed; use the Swiss address above if you require an official postal contact.
Always include account details and receipts when sending postal requests, and keep proof of posting.
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FAQ
Advertencia importante sobre las limitaciones del servicio
En aras de la transparencia y prevención, es esencial recordar las limitaciones inherentes a todo servicio de envío desmaterializado, incluso cuando está sellado con fecha y hora, rastreado y certificado. Las garantías se refieren al envío y la prueba técnica, pero nunca al comportamiento, la diligencia o las decisiones del destinatario.
Atención, Postclic no puede:
- garantizar que el destinatario reciba, abra o tome conocimiento de su e-correo.
- garantizar que el destinatario trate, acepte o ejecute su solicitud.
- garantizar la exactitud o completitud del contenido redactado por el usuario.
- garantizar la validez de una dirección errónea o no actualizada.
- impedir una contestación del destinatario sobre el alcance jurídico del correo.