Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Purevpn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Purevpn: Easy Method
What is Purevpn
Overview
PureVPN is a commercial virtual private network (VPN) service that provides encrypted internet connections, IP masking and access to region-restricted content.
It offers desktop and mobile apps, multiple simultaneous device connections and customer support channels for subscribers worldwide.
Key features
Typical features include secure tunnelling, a choice of server locations, and apps for common operating systems.
The service advertises multi-device support (up to 10 devices) and promotional long‑term pricing for New Zealand customers.
How to cancel Purevpn
Web (direct via PureVPN member area)
- Log in to your PureVPN Member Area at the account portal.
- Go to Subscriptions or Billing, find the active subscription.
- Click "Cancel Subscription" and follow the on-screen confirmation steps.
- Cancellation via the member area typically disables auto‑renewal but leaves service active until the paid period ends.
Live chat, email and postal options
- Contact customer support via live chat or email (help@purevpn.com) and request cancellation or a refund.
- If required by terms, you may also send written cancellation to the company address listed in the Terms of Service (postal cancellation options are via the BVI address).
- Keep chat transcripts or email confirmations as proof of your request.
App Store and Google Play cancellations
- iOS subscriptions: cancel via Apple ID > Subscriptions in your device Settings.
- Android subscriptions: cancel via Google Play > Payments & subscriptions in the Play Store.
- Refunds for purchases through Apple or Google must be requested from those stores; PureVPN cannot issue refunds for App Store or Play Store purchases.
What happens when you cancel
Access and billing
When you cancel through the member area you stop future auto‑renewals; your service usually remains active until the end of the paid period.
Auto‑renewal charges already processed are subject to the refund rules below and are not automatically returned on cancellation.
Account data and subscription records
Your account and settings typically remain accessible after cancellation for the duration of the paid term.
Retain invoices, confirmation emails and chat transcripts until any billing or refund matters are fully resolved.
Will I get a refund?
Refund policy
PureVPN offers a 31‑day money‑back guarantee for new subscriptions only.
To request a refund within 31 days of the initial purchase, contact live chat or email support and provide purchase details.
Exceptions and mobile store purchases
- Auto‑renewals are excluded from the 31‑day “no questions asked” refund promise.
- Purchases made through the Apple App Store or Google Play Store must be refunded through Apple or Google respectively.
- If you were charged after cancellation or face a denied refund, retain proof and escalate via the steps in the consumer rights section below.
Purevpn plans and pricing
Pricing summary
Below are reported New Zealand prices and typical plan durations. Actual prices and promotions may change.
Notes on the table
Prices reflect reported NZD amounts and commonly advertised features. Verify final pricing at purchase.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| 1-week trial | NZ$1.59 | 1 week (paid trial) | Full features, 31-day money-back guarantee |
| 1 month | NZ$17.60 | Monthly | Standard VPN access, 10 devices |
| 1 year | NZ$64.02 | Annual | Standard VPN access, 10 devices, 31-day guarantee |
| 2 years + 3 months | NZ$88.30 | 27 months (first-time offer) | 10 devices, 3 months free, 31-day guarantee |
| 5-year equivalent | NZ$2.14/month (approx.) | Long-term equivalent | Discounted long-term rate |
Your consumer rights in New Zealand
Cooling-off and statutory protections
New Zealand does not provide a universal 14‑day cooling-off right for digital subscriptions comparable to some EU rules.
PureVPN’s 31‑day refund promise is a contractual term and applies only where the company states it does.
Misleading practices and remedies
- If billing or cancellation behaviour is unfair or deceptive, you may have remedies under the Fair Trading Act or Consumer Guarantees Act.
- Document misleading claims, hidden auto‑renewals or difficulties cancelling and consider reporting to the Commerce Commission or seeking assistance from consumer advocacy groups.
Customer experiences
Positive feedback
Many reviewers praise fast, stable connections, a user-friendly interface and helpful support agents by name.
Users report useful technical support and quick resolution for some renewal and connectivity issues.
Complaints and common issues
Some customers report difficulty cancelling, unexpected auto‑renewal charges and problems obtaining refunds after renewal.
There are accounts of billing after cancellation and frustrations when App Store or Play Store purchases require third‑party refunds.
Documentation checklist
What to gather before requesting cancellation/refund
- Account email or username used to sign up for PureVPN.
- Invoice, order number or payment transaction ID showing the purchase date and amount.
- Screenshots of billing page, subscription status and any renewal notices.
- Chat transcripts or email correspondence with support, if available.
Why this matters
- Clear documentation speeds up verification for refunds and billing disputes.
- It helps if you need to escalate a complaint to your payment provider or a consumer agency.
Common mistakes
Assuming cancellation immediately stops access
Many users expect instant service termination; cancellation via the member area usually only stops auto‑renewal.
Service often continues until the end of the paid billing period, so check your active term before assuming access ends immediately.
Using the wrong refund channel
Requesting a refund from PureVPN for an App Store or Google Play purchase will often be refused; the correct route is through Apple or Google.
Also, failing to save a cancellation confirmation or chat transcript commonly complicates follow-up disputes.
Comparative recap
Quick comparison
| Aspect | PureVPN (NZ) | Notes |
|---|---|---|
| Refund window | 31 days (new subscriptions) | Auto‑renewals excluded |
| Cancellation methods | Member Area, live chat, email, postal (Terms) | Member Area cancels auto‑renewal; keep confirmation |
| Mobile store purchases | Refunds handled by Apple/Google | PureVPN cannot refund App/Play Store purchases |
| Pricing examples | NZ$1.59 (1-week) to NZ$88.30 (27 months) | Promotions and rates may change |
| Support responsiveness | Generally responsive; mixed reports exist | Some users praise agents; others report refund friction |
Bottom line
PureVPN offers multiple cancellation paths and a 31‑day refund promise for new purchases, but mobile store purchases and auto‑renewals are treated differently.
Keep records and use the right channel for refunds to avoid common disputes.
After cancelling
What to check immediately
- Save any cancellation confirmation or reference number from the Member Area or support chat.
- Verify that auto‑renewal is disabled in your account settings and your payment method was not charged again.
Useful links and contacts
- help@purevpn.com - PureVPN support email.
- PureVPN Support - official help centre.
- PureVPN Member Area - cancel subscriptions online.
- Apple refunds - request refunds for App Store purchases.
- Google Play refunds - request refunds for Play Store purchases.
Address
Company address
Intershore Chambers, P.O. Box 4342, Road Town, Tortola, British Virgin Islands.
This is the principal business address listed in PureVPN's Terms of Service.
Postal cancellation note
If you choose to send written notice by post, use the address above and include your account details, purchase receipts and a clear cancellation request.
Consider sending by tracked mail and retain a copy of the posted documents for your records.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.