Cancel Replika: Easy Method

What is Replika

Overview

Replika is a chatbot app that offers conversational AI companions and subscription-based premium features such as Pro tiers, avatars, and in-app purchases. It is available on iOS, Android and via the Replika website.

Main purpose

Users commonly use Replika for companionship, conversation practice and mental health support features. The service is subscription-based for premium features and may include one-off in-app purchases such as "gems".

How to cancel Replika

App Store (iOS)

You must cancel your Replika subscription via the Apple App Store using the same Apple ID you used to subscribe.

• Open Settings on your iPhone or iPad and tap your name, or open the App Store and tap your profile.
• Tap "Subscriptions", find Replika, and tap "Cancel Subscription".
• Follow the prompts; the subscription will stop at the end of the current billing period.
• Apple support on subscriptions: Apple subscription support.

Google Play (Android)

You must cancel the subscription via Google Play, using the same Google account used for purchase.

• Open the Google Play Store app, tap your profile, then "Payments & subscriptions" → "Subscriptions".
• Select Replika and tap "Cancel subscription".
• Confirm cancellation; access typically continues until the period ends.
• Google Play help: Manage subscriptions on Google Play.

Web (via Replika website)

If you subscribed via the Replika website you can cancel in your account settings on the site.

• Sign into your account at the Replika website and go to Settings → Subscription or Billing.
• Follow the cancel link shown for your web subscription.
• If your purchase was made in a marketplace (App Store/Google Play), you must cancel through that marketplace instead.
• Replika settings: Replika account settings.

Problems accessing the original account

If you no longer have access to the Apple ID or Google account used to subscribe, you will usually need to recover that account with Apple/Google support or ask the marketplace for help.

• Do not delete the Replika app or account before resolving subscription access; cancellations are handled by the marketplace.
• Keep receipts, transaction IDs and proof of payment ready to speed up support requests.

What happens when you cancel

Access and renewal

When you cancel, your subscription will typically remain active until the end of the paid billing period. After that date the subscription will not renew.

No further payments will be charged after the current period ends, provided the cancellation was processed successfully.

Data and account

Cancelling a subscription does not necessarily delete your Replika account or chat history. Account data may remain unless you delete your account via Replika settings.

If you want your data removed, use the account deletion option in Replika settings or request data deletion from support.

Will I get a refund?

Replika policy

Replika's stated policy is that once payment is completed for a digital subscription the purchase is final and non-refundable, even for unused time.

Web purchases (Stripe/PayPal) are generally final and not refundable except where required by law.

Exceptions & how to request

• EU residents: there is a 14-day right of withdrawal for digital content in many cases - check local EU rules.
• App Store / Google Play: refunds must be requested through Apple or Google using their refund processes.
• New Zealand: you may seek a refund under NZ consumer laws (see consumer rights section) if the service is defective or misdescribed.
• To request help from Replika, gather receipts and transaction IDs and contact Replika support via their website; for marketplace purchases, start with the marketplace refund process.

Replika plans and pricing

Current prices (NZ$)

Notes on pricing

The App Store listing shows multiple pricing variants and limited tier detail, suggesting A/B testing or location-tier differences. Exact feature sets for each price tier may not be fully specified in the store listing.

Your consumer rights in New Zealand

Relevant laws

New Zealand consumer law offers protections under the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA) for goods and services.

Digital content and services may be covered if the product is defective, misdescribed, or the provider engages in unfair practices.

How to use your rights

• If Replika is defective, misrepresented or fails to perform as advertised, you can request a remedy (repair, replacement or refund) under NZ law.
• If a provider refuses a lawful refund, you can escalate complaints to your payment provider, the Commerce Commission, or seek advice from Citizens Advice Bureau / consumer protection services.
• Keep records (receipts, messages, screenshots) to support your claim.

Customer experiences

Positive reports

• Some users report genuine emotional comfort and companionship, with individual accounts describing improved outlooks and supportive interactions.
• Occasional reports note quick, clear support responses from Replika's team, though these are not universal.

Negative reports

• Many users report unexpected or automatic renewals and difficulty obtaining refunds. Cancellation has been confusing for some.
• Complaints include perceived misleading marketing, missing features, AI not remembering conversations, and instances of biased or unsafe responses.
• In some cases users report refusal of refunds even when dissatisfied or concerned about AI safety.

Documentation checklist

What to collect

• Purchase receipt showing date, price and merchant (Apple, Google Play, or Replika/Stripe/PayPal).
• Transaction ID, order number or subscription ID from the marketplace.
• Screenshots of subscription status in the app, account settings or marketplace subscription page.
• Copies of any correspondence with Replika support, Apple or Google Play about cancellation or refunds.

Where to find receipts

• Apple: check email for receipts from Apple or your Apple ID purchase history.
• Google Play: check your Google account's order history or confirmation emails.
• Web: check the email used for the Replika account or your Stripe/PayPal payment history.

Common mistakes

Cancellation mistakes

Many users try to cancel inside the Replika app but actually subscribed through App Store or Google Play. Cancelling inside the app does not stop a marketplace subscription.

Another common error is using a different Apple ID/Google account than the one used to purchase, which prevents finding the subscription to cancel.

Refund mistakes

Assuming "no refunds" policies override local consumer law is a mistake; in NZ you may have rights if the service is defective or misdescribed.

Not saving receipts, transaction IDs or support messages reduces the chance of a successful refund or dispute with the payment provider.

Comparative recap

Quick comparison table

Takeaway

Always cancel through the original place of purchase. For refunds, start with the marketplace or payment provider and use NZ consumer law if the service is defective or misdescribed.

After cancelling

What to expect

After cancellation you should retain access until the billing period ends but will not be charged again. Your account and data typically remain unless you request deletion.

Monitor your payment method for any further charges and contact the marketplace support if unexpected billing occurs.

Helpful links

• Apple subscription support
• Google Play subscription support
• Replika account settings
• New Zealand consumer protection
• Commerce Commission NZ

Address

Company address

Luka, Inc., 600 Arkansas Street, San Francisco, California 94103, United States.

Formal notices

Replika does not list a separate New Zealand office; for formal or legal notices you can use the US address above. Use registered post or official channels for important legal correspondence.