Cancel Restream: Easy Method

What is Restream

Overview

Restream is a cloud-based streaming service that lets users broadcast live video to multiple platforms simultaneously.

It includes features such as Restream Studio, multistreaming, cloud recordings, and integrations for guests and graphics.

Main uses

Typical uses include live events, webinars, gaming, and multi-platform social streaming for creators and businesses.

Plans range from a free tier to Business-level subscriptions with higher capacity and priority features.

How to cancel Restream

Cancel on the Restream website (recommended)

• Sign in to your Restream account on the website.
• Go to Settings → Billing.
• Click "Cancel subscription," choose a reason, then confirm the cancellation.
• The subscription remains active until the end of the current billing period.
• Support article: How to cancel your subscription.

App Store and Google Play billing

• Restream’s help centre does not specify explicit cancellation steps for App Store or Google Play subscriptions.
• If you subscribed through Apple or Google, check your Apple ID or Google Play subscriptions and follow their cancellation flow.
• If unsure who billed you, review the payment receipt or contact Restream support for clarification.

Cancelling a free trial

• Free trials (7-day) can be cancelled via Settings → Billing before the trial ends to avoid being charged.
• If you cancel before the trial expires, you will not be billed at the first renewal.
• Support article: How to cancel a free trial.

What happens when you cancel

Access and service period

After cancellation via the website, your subscription remains active until the end of the paid billing period.

You retain access to plan features for the remainder of that period; you will not be billed on the next renewal date.

Data and recordings

Recorded streams and account data are subject to Restream’s data retention policies; some recordings may be removed after cancellation.

Check your account storage or download important recordings before access or retention periods end.

Billing and receipts

Once cancelled you should receive confirmation and no further recurring charges from the same billing source.

If you were billed through a third-party app store, cancellations and further charges may be controlled by that store - confirm there as well.

Will I get a refund?

Restream refund policy

Restream offers a 7-day money-back guarantee for first-time subscribers who cancel and contact support within seven calendar days of the first purchase.

Refund requests under this guarantee typically take 5 - 10 business days to process.

Terms and exceptions

• The Terms of Service state no refunds for voluntary cancellations of paid plans in general.
• Exceptions may apply for prolonged service outages (e.g., a network outage exceeding 72 consecutive hours) or unresolved service interruptions left unaddressed for seven days.

Support article: How to get a refund.

Terms: Restream Terms of Service.

Restream plans and pricing

Plan table

Pricing notes for New Zealand users

Restream lists pricing in USD. New Zealand users will be charged in USD and should convert to NZD using current exchange rates.

Currency conversion fees or bank charges may apply through your payment provider.

Your consumer rights in New Zealand

Consumer Guarantees and expectations

Under New Zealand consumer law (for example the Consumer Guarantees Act), services must be fit for purpose and provided with reasonable care and skill.

If Restream’s service is faulty or not fit for purpose, you may have remedies under NZ law despite Restream’s internal refund policy.

Practical steps and official resources

• Document the problem (dates, screenshots, error messages) and contact Restream support promptly.
• Check guidance from the New Zealand Commerce Commission or Citizens Advice for detailed consumer rights and dispute steps.

Privacy and data rights

Restream publishes GDPR-style rights about data access, correction, and deletion, but NZ privacy law may differ in scope and enforcement.

For data-specific queries, use Restream’s privacy and GDPR resources or contact their support team.

Customer experiences

Positive feedback

• Users praise Restream for ease of use, value for money, and the ability to stream to multiple platforms simultaneously.
• Several reviewers report helpful and knowledgeable support responses and a user-friendly interface.

Negative feedback

• Common criticisms include perceived poor customer service tone - described as condescending or defensive by some reviewers.
• Other complaints include difficulties cancelling, ongoing charges after cancellation, refusal to refund or only offering credits, and occasional software glitches.

Examples of reviews can be found on Trustpilot: Restream on Trustpilot (NZ).

Documentation checklist

Before you cancel

• Account email and username used to subscribe.
• Subscription receipts and the billing source (Restream, Apple, or Google Play).
• Dates of purchase and any trial start/end dates.

When requesting a refund or support

• Clear description of the issue, screenshots, and timestamps.
• Reference the 7-day money-back period if you are a first-time subscriber.
• Keep records of any correspondence with Restream support and app-store receipts if applicable.

Common mistakes

Assuming app-store and web cancellations are the same

Many users assume cancelling on the website cancels App Store or Google Play billing and vice versa.

If you subscribed through Apple or Google, always check the subscription management in that store to avoid continued charges.

Missing the refund window or not contacting support

Failing to contact Restream support within seven calendar days of first purchase can forfeit the 7-day money-back guarantee for first-time subscribers.

Keep receipts and timestamps and contact support promptly if you seek a refund under the guarantee.

Not downloading recordings before access ends

Some recordings or account data may be removed after cancellation or once storage limits apply.

Download any important recordings or export data before cancellation is complete or retention periods expire.

Comparative recap

Quick comparison

Takeaway

Restream is feature-rich and convenient for multistreaming, but New Zealand users should note USD billing, limited standard refund rules, and confirm the billing source when cancelling.

Document problems, act quickly if you need a refund, and download important data before losing access.

After cancelling

Follow-up actions

• Confirm you received a cancellation confirmation email from Restream or the app store used to subscribe.
• Download any recordings, export settings, or copy chat logs before access ends.

Helpful links

• How to cancel your subscription (Restream Support)
• How to get a refund (Restream Support)
• How to cancel a free trial (Restream Support)
• Restream GDPR and data privacy
• Restream Terms of Service
• Restream reviews (Trustpilot NZ)

Address

Company headquarters

Restream Live Streaming, Inc.

515 Congress Ave, Suite 1050, Austin, Texas 78701, United States

Contacting support

For billing and cancellation queries, use Restream’s support centre or in-account help links to submit requests.

If you are in New Zealand and need consumer guidance, consider contacting local consumer advice services or the Commerce Commission for next steps.