Cancellation Restream: Easy Method

What is Restream

Restream is a cloud-based streaming service that lets you broadcast live video to multiple platforms simultaneously. It provides features such as multistreaming, cloud recording, overlays, guest channels and team seats, with tiered plans from a free offering to enterprise-level services.

How to cancel Restream

• Via the web dashboard: Log in to your Restream account, go to Settings → Billing (or Subscription), click "Cancel subscription" or "Cancel Plan," and follow the on-screen confirmation. Your access continues until the end of the current billing period. See the official steps: How to cancel your subscription.
• If you subscribed through the Apple App Store or Google Play, you must cancel through that platform’s subscription settings (not via Restream’s website). Use your Apple/Google account subscription management screens to stop auto-renewal.
• If you prefer, you can contact Restream support to confirm cancellation; include your account email and order details. If you need to send mailed correspondence, the company address is: Restream, Inc., 8121 Bee Caves Road, Ste 150, Austin, TX 78746, USA.

What happens when you cancel

When you cancel, Restream typically stops future billing but leaves your paid features active until the end of the current billing period or until a trial expires. If you cancel during a free trial, cancelling before the trial end prevents conversion to a paid subscription and you retain paid access only until the trial expiry.

Account data (settings, channel connections, recordings) is generally retained so you can re‑subscribe later; however, it’s good practice to export or back up any recordings or configuration you may need after cancellation. If you cancelled via an app store, the store’s cancellation takes effect according to that platform’s policies, but access usually continues until the store’s subscription period ends.

Will I get a refund?

Restream offers a 7-day money-back guarantee for first-time subscribers if you request a refund within 7 calendar days of the initial purchase. To request a refund you must contact Restream via the "Need Help?" chat in the app or by emailing [email protected]. See Restream’s refund instructions: How to get a refund.

Restream’s Terms of Service state that refunds are not issued for voluntary cancellations of paid plans. Exceptions in their terms may apply for service failures (for example, a sustained outage of 72 hours or unresolved technical issues for seven consecutive days), but these are narrow and handled case-by-case. Full terms: Restream Terms of Service.

Restream plans and pricing

Your consumer rights in Canada

Canadian consumer protection laws can provide additional remedies beyond a provider’s stated policies. If a digital service fails to deliver or has a significant technical failure, provincial laws (for example in Quebec or Ontario) may entitle consumers to refunds or other remedies even if Restream’s published policy limits refunds. If you purchased through Apple or Google, their store refund policies and dispute processes apply instead of Restream’s refund route.

If you believe Restream’s terms conflict with your statutory rights, consider contacting your provincial consumer protection office, or seek legal advice about options such as filing a complaint or a chargeback through your payment provider.

Customer experiences

Users commonly praise Restream for ease of use, the ability to stream to multiple platforms at once, integrated chat, and a useful free tier. Reviewers on Capterra and TrustPilot frequently note a user-friendly interface and responsive support for routine issues.

On the other hand, some reviewers question the value compared with free alternatives (like OBS), and there are reports of reliability problems (crashes, reconnection difficulties) and frustrations with refund handling - some customers reported difficulty obtaining refunds even within the advertised 7‑day period. A few TrustPilot reviews from Canada call out customer support tone in reliability cases.

Documentation checklist

• Account email and username
• Order or invoice number and date of purchase
• Payment method and last four digits of the card (if applicable)
• Screenshots of billing or subscription pages and any error messages
• Evidence of outages or technical failures (timestamps, logs, recordings)
• If purchased via Apple/Google, include the App Store/Google Play receipt

Common mistakes

A frequent mistake is cancelling on Restream’s website after subscribing through the App Store or Google Play - because those platform subscriptions must be cancelled through Apple/Google, the subscription will keep renewing unless you cancel on the store. Another common error is missing the 7-day refund window for first-time purchases or not saving receipts and proof of purchase before requesting a refund.

Users also sometimes assume cancelling immediately removes access; in most cases paid features remain until the billing period or trial ends. Finally, confusion over which features are free versus paid (for example, multistream limits or watermark removal) can lead to unexpected expectations about post-cancellation behavior.

Comparative recap

After cancelling

After you cancel, keep copies of your confirmation (screenshots or confirmation emails). If you intend to request a refund under Restream’s 7‑day policy, contact support promptly via the in-app "Need Help?" chat or email [email protected]. Helpful support and policy pages include: cancellation instructions (How to cancel your subscription), free trial cancellation (How to cancel a free trial), and refunds (How to get a refund).

If you purchased via the App Store or Google Play, use Apple’s or Google’s help pages for subscription management and refunds. If you believe your consumer rights in Canada have been breached, consider contacting your provincial consumer protection authority or your payment provider for a chargeback or dispute process.

Address

Restream, Inc.
8121 Bee Caves Road, Ste 150
Austin, TX 78746, USA