Cancel Propstream: Easy Method

What is Propstream

Overview

PropStream is a U.S.-based property data and lead-generation platform for real estate professionals. It aggregates public records, MLS data, and contact information to help users find, evaluate, and contact property owners.

Typical users

Users include investors, real estate agents, and property managers who rely on comprehensive datasets and search tools for prospecting and research.

How to cancel Propstream

Cancel direct (web) subscriptions

• PropStream requires you to contact Customer Support by phone or email before your next billing cycle to cancel.
• Phone: 1-877-204-9040 (U.S. number); email cancellation requests to PropStream support via the contact address provided in your account or billing emails.
• There is no self-service online cancel feature on PropStream’s website; you must speak with or notify support.

Cancel via App Store or Google Play

• If you subscribed through the Apple App Store or Google Play, cancellation is likely governed by that store’s subscription process.
• PropStream’s own help pages do not provide explicit App Store/Play cancellation steps, so use your device’s subscription management settings.

What happens when you cancel

Access after cancellation

Cancellations take effect after the end of your current billing cycle unless otherwise agreed with support.

You generally retain access through the paid period you have already been billed for.

Renewal and data

Auto-renewal will stop once cancellation is processed; you will not be billed for subsequent cycles if cancelled before renewal.

Data exported or saved before cancellation remains yours, but ongoing access to PropStream data ends with your account access.

Will I get a refund?

Standard refund policy

Monthly subscription fees are generally non-refundable. You are billed up to the end of the current billing cycle even if you cancel mid-cycle.

Exceptions and discretionary refunds

• EquiMine (PropStream’s parent company) may offer pro‑rata refunds at its sole discretion if it terminates the subscription, but this is not guaranteed.
• User reports show refunds are often denied, especially when the company cites account usage or feature access as a reason to refuse refunds.

Propstream plans and pricing

Plan summary

Public pricing details are not provided in the verified data for New Zealand users.

Price guidance

Use the table below as a high-level placeholder; contact PropStream or your app store for exact prices and billing cycles.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Digital services supplied to New Zealand consumers may be covered by the Consumer Guarantees Act if the supplier is carrying on business to New Zealand purchasers.

If the digital product is faulty, not as described, or fails to perform, you are entitled to a remedy such as repair, replacement, or refund under the CGA.

Dispute and complaint options

• If PropStream refuses a valid remedy, you can seek help from the Citizens Advice Bureau: www.cab.org.nz.
• For unresolved disputes, consider the Disputes Tribunal: www.disputestribunal.govt.nz.

Customer experiences

Positive feedback

Many users praise PropStream for comprehensive property data and useful tools for real estate professionals.

Support is sometimes described as knowledgeable and helpful, and the platform is valuable for beginners learning property prospecting.

Negative feedback

Common complaints include data accuracy issues, a steep learning curve, and interface or login problems.

There are reports of billing disputes, difficulty cancelling, and denied refund requests in some cases.

Documentation checklist

What to prepare before contacting support

• Account email and username as shown on PropStream
• Last four digits of the payment method and billing date
• Screenshots of your account page, billing statements, and any error messages

Evidence for refund or dispute

• Records of cancellation attempts (emails, call timestamps, support ticket numbers)
• Proof of service failure or misleading representations (screenshots, feature errors)
• Trial start/end dates and any trial-to-paid transition evidence

Common mistakes

Assuming there is an online cancel button

Many customers expect a self-service cancel option but PropStream requires contacting support directly. This assumption can lead to missed cancellation windows and unwanted charges.

Not documenting cancellation attempts

Failing to save emails, take screenshots, or note call times makes it harder to dispute charges or prove you asked to cancel.

Also, if you subscribed via an app store, cancelling in PropStream instead of through the store (or vice versa) may not stop billing.

Comparative recap

Direct vs store subscriptions

The table below compares key aspects of cancelling and refunds for PropStream direct subscriptions and app store subscriptions.

Key differences

After cancelling

Confirm cancellation

• Always request written confirmation of cancellation (email or ticket number) from PropStream support.
• Keep the confirmation until the billing cycle completes and no further charges appear.

Helpful links

• PropStream main site: https://www.propstream.com
• Citizens Advice Bureau (NZ): https://www.cab.org.nz
• Disputes Tribunal (NZ): https://www.disputestribunal.govt.nz

Address

Corporate mailing address

EquiMine Inc., 26457 Rancho Parkway South, Lake Forest, California 92630, United States

Notes on contacting from New Zealand

PropStream does not appear to maintain a New Zealand postal address. Use the U.S. corporate address or email/phone support for cancellations and correspondence.