Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Resume Genius service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Resume Genius: Easy Method
What is Resume Genius
Overview
Resume Genius is an online resume and cover-letter builder that offers templates, editing tools, and download options in Word or PDF formats. It markets a trial plan and subscription plans with full builder access.
Core features
Key features include an easy-to-use interface, AI-assisted content suggestions, multiple templates, and the ability to download resumes as Word or PDF files. Pricing is displayed in USD and no NZD pricing is listed.
How to cancel Resume Genius
Cancel on the Web
- Log into your Resume Genius account.
- Click "My Account" in the upper-right menu.
- Choose to deactivate or cancel your subscription; cancellation takes effect at the end of the current paid term.
- If the deactivate option is unavailable, contact support by email, live chat, or phone for assistance.
Cancel via App Store or Google Play
- There are no explicit in‑app cancellation instructions provided by Resume Genius for the App Store or Google Play.
- Likely you must cancel through your Apple or Google subscription settings rather than inside the Resume Genius app.
Contacting support if needed
- If you cannot cancel online, gather your account details and contact Resume Genius support via the website or available contact channels.
- Keep confirmation screenshots or emails from support for your records in case of billing disputes.
What happens when you cancel
Access and renewal
Cancellation is effective at the end of your current paid term, so you retain access until that date. Auto‑renewal should stop after cancellation.
Account and downloads
Download any final copies (PDF/Word) before your access ends to ensure you keep your files. If you need data retention details, request them from support.
Billing and record keeping
Monitor your bank or card statements after cancellation to confirm no further charges occur. Save confirmation messages and screenshots as evidence if billing continues.
Will I get a refund?
Official refund policy
Resume Genius advertises a 14‑day money‑back guarantee on its trial plan: notify them within 14 days and they state they will process a full refund.
Practical exceptions and user reports
- Some users report being charged despite cancelling during the trial or having difficulty obtaining full refunds.
- Reports include partial refunds or needing to escalate disputes via banks or other channels.
Tips if you need a refund
- Contact Resume Genius support promptly and keep written proof of your cancellation request.
- If you cannot resolve the issue, consider lodging a dispute with your bank or card issuer and keep records for any escalation.
Resume Genius plans and pricing
Pricing table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| 14‑day Trial (auto‑renews) | US$2.95 (then US$23.95) | 14‑day trial; then every 4 weeks | Full builder access; PDF/Word downloads |
| Annual Plan | US$95.40 | Annual | Full features; billed once per year |
| Free Access | US$0 | One‑time use | Build resumes (TXT only); limited templates; free TXT download |
Currency notes
Resume Genius lists prices in USD only; no NZD pricing is shown for New Zealand users. Convert to NZD using your card provider's exchange rate and any bank fees.
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protections include the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA). These laws require services to be delivered with reasonable care and skill and to be accurately described.
When these laws apply
If auto‑renewal occurs without clear disclosure or cancellation is made deliberately difficult, you may have grounds for redress under NZ law. Misleading claims about refunds may breach the FTA.
How to seek remedies
- Lodge a complaint with the Commerce Commission if you believe the FTA has been breached.
- Dispute unauthorised charges through your bank or card issuer, or take a claim to the Disputes Tribunal if needed.
Customer experiences
Positive feedback
Many reviewers praise Resume Genius for a user‑friendly interface, attractive templates, and helpful customer service. Positive reports note easy downloads and quick support responses.
Negative feedback
Some reviews cite technical glitches (cover letter editor, hyperlinks) and billing surprises such as trial auto‑renewing. Several reports describe difficulties securing full refunds after cancellation.
Balanced takeaway
- Generally easy to use and well reviewed for features.
- Be cautious with trial subscriptions and keep cancellation evidence due to mixed refund experiences.
Documentation checklist
Essential items to gather
- Account email and username used to register with Resume Genius.
- Order confirmation or receipt showing the plan and charge amount.
- Screenshots of cancellation steps, confirmation messages, and subscription status.
Billing and communication records
- Bank or card statements showing charges and dates.
- Copies of emails or chat transcripts with Resume Genius support.
- Any terms or trial pages showing the 14‑day guarantee for reference.
Common mistakes
Assuming cancellation is immediate
A common error is assuming cancellation ends access immediately. For Resume Genius, cancellation typically takes effect at the end of the current paid term, so services remain active until then.
Not cancelling through the right platform
If you subscribed through the App Store or Google Play, cancelling on the Resume Genius website may not stop billing. Always check the subscription settings of the platform you used to subscribe.
Failing to keep proof
Another frequent mistake is not saving confirmation emails or screenshots. If a charge appears after cancellation, you will need dated evidence to support a refund claim or bank dispute.
Comparative recap
Side‑by‑side summary table
| Aspect | Resume Genius | What to watch for |
|---|---|---|
| Cancellation ease | Web: cancel via "My Account"; App Store/Google Play: cancel via platform | Some users report difficulties; keep confirmation proof. |
| Refund policy | 14‑day money‑back guarantee on trial plan | Users report mixed outcomes - save records and escalate if needed. |
| Pricing | Trial US$2.95 then US$23.95 every 4 weeks; Annual US$95.40; Free TXT option | Prices are in USD only; convert to NZD and check bank fees. |
| Customer sentiment | Mostly positive for features and support | Negative reviews focus on billing and occasional glitches. |
After cancelling
Immediate next steps
- Download final copies of your resume/CV and cover letters in PDF/Word before access ends.
- Save confirmation of cancellation and any support correspondence.
Where to get help
- Resume Genius main site - account and support access.
- Commerce Commission (New Zealand) - consumer complaints and guidance.
- Disputes Tribunal (NZ) - small claims resolution.
Address
Known international contact
Primary corporate details list Sonaga Tech Limited with an available international office address as follows:
Wisteria Camrose House, 2A Camrose Avenue, Edgware, Middlesex, UK - HA8 6EG
No New Zealand postal address found
There is no New Zealand‑specific postal address listed for Resume Genius in the available records. Use the online support channels for contact if you are in New Zealand.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.