Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Resumewise service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Resumewise: Easy Method
What is Resumewise
Overview
Resumewise is an online service that offers resume and CV templates, writing tools, and career resources intended to help jobseekers create professional application documents.
Services offered
The platform typically provides templates, formatting tools, and guidance for resumes and cover letters, plus customer support for account and purchase issues.
How to cancel Resumewise
Before you start
Check the account you used to subscribe (email address and payment method) and review any subscription confirmation or terms on the Resumewise site.
Cancellation steps
- Sign in to your Resumewise account and look for "Account", "Subscriptions" or "Billing" settings to cancel the active plan.
- If you cannot cancel via the website, use Resumewise's contact or support page to submit a cancellation request. Save any reply or ticket number.
- If you subscribed through an app store (Apple or Google), cancel the subscription through your Apple ID or Google Play subscriptions - these are managed by the app store.
- After requesting cancellation, expect a confirmation email. Keep that confirmation as proof of cancellation.
- If charges continue after cancellation, contact your bank or card issuer to dispute further charges and provide evidence of cancellation.
What happens when you cancel
Access to service
Cancellation commonly stops future renewals but may allow access until the end of the paid billing period. Check the confirmation message for the exact end date.
Renewal and billing
Once cancelled, recurring payments should stop. If you were billed through a third party, such as an app store, the third party controls renewals and refunds.
Data and account retention
Your account data may remain available for a period after cancellation; export or download important resumes and documents as soon as possible.
Will I get a refund?
General policy notes
Resumewise's specific refund policy should be stated in its terms of service. If the policy is not clear, contact support and request a refund with evidence of the issue.
Exceptions and options
- Statutory consumer rights in New Zealand may entitle you to remedies for faulty or misrepresented services.
- If you paid through Apple or Google, refunds are handled by those app stores and require their refund process.
- If charges continue after cancellation, contact your card issuer to dispute transactions if support response is unsatisfactory.
Resumewise plans and pricing
Pricing visibility
Resumewise publishes pricing in US dollars. There is no official display of prices in New Zealand dollars (NZD) for 2024 or 2025, so NZ customers should check the billed currency on their payment method.
Price table
| Plan name | Price (USD) | Price (NZD) | Billing period |
|---|---|---|---|
| Basic | Varies | Varies | Varies |
| Premium | Varies | Varies | Varies |
| Professional | Varies | Varies | Varies |
Your consumer rights in New Zealand
Key rights under NZ law
Under the Consumer Guarantees Act and the Fair Trading Act you have rights to services that are provided with reasonable care and skill and as described.
If a service is not delivered as promised, you may be entitled to a remedy such as a refund, repair, or replacement depending on the issue.
How to escalate a complaint
- First contact Resumewise support and keep written records of all communications.
- If unresolved, contact New Zealand consumer authorities such as the Commerce Commission or seek assistance from Citizens Advice Bureau.
- Consider your payment method's dispute process (bank or card issuer) if charges cannot be resolved directly.
Customer experiences
Positive reports
Some customers report that the templates and editing tools are helpful and that they received clear guidance for resume structure and formatting.
Common complaints
Other users mention unclear pricing, difficulty locating cancellation options, or slow customer support responses; experiences vary by individual case.
Documentation checklist
What to gather before contacting support
- Account email and username used for the Resumewise subscription.
- Order number, transaction IDs, and dates of purchase or renewal.
- Screenshots of billing entries, subscription pages, and any error messages.
- Copies of confirmation and cancellation emails, support ticket numbers, and responses.
Additional helpful items
- Bank or card statement lines showing the charge.
- Notes summarising phone calls or chat sessions, with dates and agent names if available.
Common mistakes
Before cancelling
Failing to verify which account or email was used to subscribe can delay cancellation and lead to continued charges.
Another mistake is cancelling mid-cycle without realising access may remain until the billing period ends; check dates carefully.
After cancelling
Not saving the cancellation confirmation or failing to download important documents are frequent errors that complicate disputes.
Also, some users forget to cancel subscriptions tied to app stores and assume website cancellation is sufficient.
Comparative recap
Feature comparison
| Feature | Resumewise | Typical competitor |
|---|---|---|
| Displayed currency for pricing | USD only (no NZD shown) | Often shows local currency or multiple currency options |
| Refund clarity | Varies; check terms and contact support | Some competitors have explicit refund windows |
| Support location | US-based contact details commonly provided | May provide regional support or local offices |
Key takeaways
For New Zealand customers, monitor billed currency, keep full records, and be prepared to use payment-dispute options if necessary.
After cancelling
Recommended next steps
- Save a copy of any cancellation confirmation and download all resumes and documents from your account immediately.
- Monitor your bank or card statements for any unexpected charges over the next billing cycle.
Where to get help
Resumewise official site: Resumewise.
Trustpilot company page for company details and reviews: Trustpilot - Resumewise.
New Zealand consumer help: Commerce Commission New Zealand, Consumer Protection (MBIE), and Citizens Advice Bureau NZ.
Address
Company contact address
No New Zealand postal address for Resumewise has been located. The US mailing address listed in public company details is:
221 W 9th St PMB 19801 Wilmington, Delaware, United States
Sending mail or legal notices
If you need to send physical correspondence or a formal notice, use the United States address above and consider registered post or courier with tracking.
Also include copies of any email correspondence and support tickets to help demonstrate attempts to resolve the issue directly with Resumewise.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.