Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Rocket Lawyer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Rocket Lawyer: Easy Method
What is Rocket Lawyer
Overview
Rocket Lawyer is an online legal service that provides document templates, e-signatures, legal advice, and subscription plans for individuals and small businesses.
The platform offers on-demand documents, a limited legal consultation allowance, and options to purchase additional legal services.
Main features
Key features include unlimited document creation, e-signatures, and a monthly legal Q&A or short consultation in most plans.
Pricing and exact features vary by plan and are typically displayed in USD on Rocket Lawyer's public pages.
How to cancel Rocket Lawyer
Online via website
- Log into your Rocket Lawyer account.
- Go to Member or Account Settings.
- Select "Cancel or Downgrade membership" and follow the prompts to confirm cancellation.
- Cancellation normally takes effect at the end of your current billing cycle; there are no partial-month refunds.
- Source: how to cancel - JoinChargeback.
Other cancellation methods
- Phone: Call (877) 881 0947 (Mon - Fri, 6 am - 6 pm Pacific Time) and request cancellation. Source: phone cancellation guide.
- Email / contact form: Submit a cancellation request through Rocket Lawyer's contact form or support email. Source: contact form guidance.
- App Store / Google Play: If you subscribed via Apple or Google, cancel through your Apple App Store or Google Play subscription settings. Source: app support terms.
What happens when you cancel
Access after cancellation
When you cancel, access to member benefits usually continues until the end of the current billing period.
After the billing period ends, you will lose access to subscriber-only features such as unlimited documents and included consultations.
Billing and data
Cancellation generally stops future renewals but does not create partial refunds for the unused days of the current cycle.
Download or save any documents or records you need before access ends, since account data retention is subject to Rocket Lawyer's policies.
Will I get a refund?
Refund policy (general)
Refunds for website purchases are typically limited to billing errors or delivery problems and often must be requested soon after purchase.
There are commonly no refunds for partial months, partial years, or services already used such as downloaded documents or legal time.
Exceptions and how to request
- United Kingdom-style terms: Rocket Lawyer's GB terms state you have a 14-day period from sign-up to request a refund for trial or paid membership. Usage during that period may be deducted pro rata. Source: Rocket Lawyer GB terms.
- Website purchases: Refunds are usually considered only for billing errors or delivery problems; requests should be made promptly (the cited US policy references 30 days). Source: Rocket Lawyer terms.
- App Store / Google Play: Request refunds via Apple's reportaproblem.apple.com or Google Play's order history refund flow. These are processed separately and often completed within a few days. Source: refund guide.
Rocket Lawyer plans and pricing
Summary of public plans
Publicly listed pricing is shown in USD. No NZD-specific pricing was found in the verified sources.
Prices and included features can change; check your account or Rocket Lawyer's site for current details.
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Rocket Legal (Monthly) | USD 39.99/month | Monthly | Unlimited documents, e-signatures, legal Q&A, one 30‑minute consult/month, discounts on legal services |
| Rocket Legal+ (Annual) | USD 239.88/year (~USD 19.99/month equivalent) | Annual | Same as Rocket Legal plus deeper discounts on Pro services, free business registration, etc. |
Your consumer rights in New Zealand
Relevant NZ laws
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act, which require clear terms and honest business practices.
Online services must provide transparent cancellation and refund terms; misleading conduct may breach the Fair Trading Act.
How NZ rights apply to Rocket Lawyer
- There is no NZ-specific Rocket Lawyer policy located in the verified data; statutory rights may still apply depending on how you purchased the service.
- If you bought via Apple or Google, use their refund processes for NZ purchases; platform terms and consumer protections will influence outcomes.
- For direct website purchases, contact Rocket Lawyer support and reference NZ consumer law if you believe terms are unclear or unfair.
Customer experiences
Positive feedback
- Many users praise ease of use, intuitive document creation, and helpful customer service responsiveness.
- Users frequently appreciate the 7-day free trial and the flexibility for small business and personal legal needs. Source: Trustpilot NZ.
Negative feedback
- Common complaints include unexpected recurring charges after a trial or after attempted cancellations, described as "deceptive" by some reviewers. Source: 99Firms.
- Some users report difficulty cancelling via app stores or continued billing despite email cancellation attempts. Source: Reddit example.
Documentation checklist
What to prepare before cancelling
- Account email and login details for Rocket Lawyer or the app store used to subscribe.
- Subscription confirmation emails, receipts, and the date of the last payment.
- Copies or exports of any documents you created or stored on Rocket Lawyer.
What to keep after cancelling
- Written confirmation of cancellation (screenshot, confirmation email, or reference number).
- Receipts for any refunds or communications with support about the cancellation.
- Notes of phone calls (date, time, agent name) if you cancelled by phone.
Common mistakes
Assuming cancellation via website stops app-store billing
Many users forget that cancelling on the Rocket Lawyer website does not cancel subscriptions purchased through Apple or Google.
If you subscribed through an app store, you must cancel in that store's subscription settings to stop future charges.
Not saving documents and lacking confirmation
Some members lose access to documents by not downloading them before the subscription ends. Always export important files before cancellation takes effect.
Another common issue is not keeping written confirmation; always request and save a cancellation confirmation email or screenshot.
Comparative recap
Methods compared
The short comparative table below highlights ease, refund likelihood, and key notes for each cancellation route.
Comparison table
| Method | Ease | Refund chance | Notes |
|---|---|---|---|
| Website (Account settings) | Easy | Low (no partial refunds normally) | Cancels at period end; best for direct website subscribers. |
| Phone | Moderate | Low - Moderate (depends on reason & timing) | Speak to agent for immediate help; document call details. |
| Email / Contact form | Moderate | Low (depends on terms) | Keep written confirmation; response times vary. |
| Apple / Google Play | Easy (via store settings) | Moderate (refunds handled by store) | Use reportaproblem.apple.com or Google Play order history for refunds. |
After cancelling
Next steps
- Download and back up any documents you need before access ends.
- Confirm cancellation by saving any confirmation emails, screenshots, or call notes.
- Monitor your payment method for any unexpected charges and keep evidence of cancellations.
Helpful links
- Cancellation guide (JoinChargeback): how to cancel Rocket Lawyer
- Phone cancellation info: phone instructions
- App refunds: Apple report a problem and use Google Play order history for Google refunds.
- General cancellation/contact guidance: DoNotPay guide
Address
Corporate address
Rocket Lawyer Incorporated
182 Howard Street #830, San Francisco, California 94105, United States
Postal and correspondence notes
No specific New Zealand postal address for Rocket Lawyer was found in the verified data.
For formal correspondence, use the corporate U.S. address above and include full account details and contact information.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.