Cancel Scanguard: Easy Method

What is Scanguard

Overview

Scanguard is a consumer-facing security and system-optimisation product that offers malware protection, web protection, identity alerts and cleaning tools for devices.

It is offered as a subscription service across web purchases and mobile app stores, with features that vary by plan and platform.

Where it is sold

Scanguard is available directly via its website and through third-party app stores such as Apple App Store and Google Play.

Purchases made through an app store are subject to that store’s billing and refund policies rather than Scanguard’s web policies.

How to cancel Scanguard

Cancel via Scanguard online portal (web)

• Log into your account via the Scanguard online portal.
• Go to "My Subscriptions" under My Services.
• Click "Cancel Subscription". Verification may be required (email code or first six digits of payment method).
• Services remain active until the end of the current billing period; auto-renewal will stop.

Cancel via mobile app stores

• Apple App Store (iOS): You cannot cancel an active subscription mid-period via Scanguard; disable auto-renewal at least 24 hours before the period ends via Settings > your name > Subscriptions > select Scanguard > Cancel.
• Google Play Store (Android): Open the Google Play app > tap your profile icon > Payments & subscriptions > Subscriptions > select Scanguard > Cancel Subscription. Service remains active until the period end.

What happens when you cancel

Access after cancellation

When you cancel, the subscription’s auto-renewal is stopped but most subscriptions remain active until the end of the paid billing period.

You can continue to use the paid features until that period expires unless your provider specifies otherwise.

Data and account status

Your account and any associated settings generally remain available, though premium features will end after the paid period.

If you reinstall or re-subscribe later, previous settings or device registrations may need reconfiguration depending on platform rules.

Will I get a refund?

Refunds for web purchases (Scanguard site)

Annual or biannual web subscriptions are eligible for a full refund if requested within 30 days of initial purchase or renewal.

Monthly, quarterly or add-on web services are eligible for a full refund if requested within 14 days of initial purchase or renewal.

App Store and timing exceptions

Purchases through Apple App Store or Google Play must be refunded via the respective store; Scanguard cannot process those refunds.

Once a web refund is approved, it is usually processed within 24 - 48 hours, but your payment provider may take up to 7 - 10 working days to credit your account.

Scanguard plans and pricing

Available plan (New Zealand App Store)

Notes on pricing

Only the monthly subscription price is publicly listed on the New Zealand App Store; no annual pricing is available via the App Store listing.

Prices and availability may differ between the website and app stores; always check the purchase screen before confirming.

Your consumer rights in New Zealand

Key legal protections

New Zealand consumers are protected by the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA), which cover services provided with reasonable care and skills and guard against misleading conduct.

Digital subscriptions and online services are covered; you can seek remedies if a service fails to deliver as promised.

Practical remedies and steps

If Scanguard fails to provide the promised service, you may be entitled to remedies such as a repair, replacement, reduction in price or refund under NZ law.

For unresolved disputes you can contact Consumer Protection, file a complaint with the Commerce Commission, or pursue a small claims process depending on the issue and amount.

Customer experiences

Positive feedback

Many users praise Scanguard for ease of use, effectiveness in cleaning junk files and improving system performance.

Long-term users and less tech-savvy customers often note it runs smoothly in the background and is perceived as good value.

Negative feedback

Some users report unexpected charges or difficulties cancelling subscriptions, with complaints about add-on billing and slow customer service when seeking refunds.

Third-party complaint forums include reports describing frustration canceling subscriptions and challenges reaching phone support.

Documentation checklist

Essential items to have ready

• Order number or subscription ID (from confirmation email).
• Email address used for the Scanguard account.
• Payment method details or the first six digits of the card (if requested for verification).
• Date of purchase or renewal and the billed amount.
• Device details and screenshots of subscription entries or billing.

Optional supporting items

• Copies of communication with support (emails, chat transcripts).
• Proof of attempted cancellation if you experienced issues (screenshots, timestamps).

Common mistakes

Expecting immediate termination

A common error is expecting service to stop immediately after cancelling. In most cases, the subscription remains active until the paid period ends.

Plan ahead and cancel before the next billing date to avoid unintended renewal.

Using the wrong refund channel

Another frequent mistake is requesting a refund from Scanguard for purchases made via Apple or Google Play.

App store purchases must be refunded through the respective store; requesting a web refund will not work for those transactions.

Comparative recap

Quick channel comparison

Takeaway

For full control of cancellations and refunds, web purchases give the most direct route; app store purchases are governed primarily by Apple or Google policies.

Keep documentation and act within the stated refund windows for the best chance of a full refund.

After cancelling

Useful actions to take

Check your email for confirmation of cancellation and retain it until the billing period ends and any requested refund is completed.

Remove or deactivate any features you no longer need and sign out from devices if you won’t use the service again.

Helpful links

• Scanguard login (portal)
• Apple: view or cancel subscriptions (NZ)
• Google Play: manage subscriptions
• New Zealand Consumer Protection

Address

Published postal address

Scanguard’s publicly listed postal address is currently in the United Kingdom and not specific to New Zealand residents.

Address: Parklands Business Park, Larch House, PO7 6XP Denmead, United Kingdom

Notes about contacting Scanguard

There appears to be no specific New Zealand postal address for cancellations; use the online portal or the app store routes for subscription management.

If you have unresolved disputes, consider using New Zealand consumer channels as described above.