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Cancel SCANGURU
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I hereby notify you of my decision to terminate the contract relating to the Scanguru service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Scanguru: Easy Method
What is Scanguru
Overview
ScanGuru is a mobile document scanning app that offers free basic scanning and paid premium features for higher-quality or unlimited scanning.
Main features
Features commonly promoted include on-the-go scanning, file export and enhanced image processing for professional use.
Availability
The app is distributed through the App Store (iOS), Google Play (Android) and directly via the developer's website.
How to cancel Scanguru
iOS (App Store)
- Open Settings on your iPhone or iPad and tap your Apple ID, then Subscriptions.
- Find ScanGuru and turn off Auto-Renewal at least 24 hours before the end of the trial or subscription term.
- Note: deleting the app does NOT cancel the subscription. For details see the developer billing page: universeapps.limited.
- Effective policy update noted as of 5 August 2025; follow Apple’s subscription UI for the definitive cancellation control.
Android (Google Play)
- Open the Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
- Select ScanGuru and Cancel at least 24 hours before the end of the trial or current subscription period.
- Follow Google Play’s prompts to confirm cancellation. See the developer terms: simple-scanguru.universeapps.limited.
Website and written notice
- To cancel a website / direct subscription, email support at info@universeapps.limited at least 24 hours before the trial or subscription end date.
- If a formal written Notice of dispute or cancellation is required by the Terms (for arbitration opt-out or legal notice), send to the developer’s legal address: 26 Stavrou Street, Strovolos 2034, Nicosia, Cyprus.
- Deleting the app does not cancel website-based or in-store subscriptions - always cancel through the platform or by contacting support.
What happens when you cancel
Access after cancellation
After cancellation you typically keep access until the end of the current paid period or trial unless the platform states otherwise.
For lifetime purchases, access generally continues permanently as described in the purchase confirmation.
Renewal and billing
Auto-renewal stops when you cancel; you will not be billed again after the current period ends if cancellation is completed in time.
Be aware that charges already processed are not automatically reversed by cancellation - refunds follow platform rules (see next section).
Your data and files
Scans stored locally on your device remain unless you delete them. Cloud-stored scans depend on the app’s settings and any account retention policies.
Export or back up important files before cancelling if you need ongoing access after subscription expiry.
Will I get a refund?
Platform refunds (App Store and Google Play)
- App Store refunds must be requested directly from Apple in accordance with Apple’s refund policies and processes.
- Google Play refunds must be requested directly from Google and handled per Google’s refund rules.
Website refunds and exceptions
The ScanGuru terms do not state a public money-back window for website purchases; users are directed to the developer’s internal "Money-Back policy" or to contact support.
New Zealand statutory rights under the Consumer Guarantees Act (CGA) may create additional refund or remedy obligations even if not stated in the terms.
How to request a refund
- iOS purchases: use Apple’s Report a Problem portal or contact Apple Support and supply the App Store receipt.
- Android purchases: request via Google Play order history or Google Support with the order number.
- Website purchases: email info@universeapps.limited and include order confirmation, dates, screenshots and your requested remedy.
Scanguru plans and pricing
Price list
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Unlimited Access | USD 7.99 | Unknown (likely Monthly or Annual) | Full access to premium features |
| Premium Access | USD 11.99 | Unknown | Enhanced premium features |
| Full Access | USD 6.99 | Unknown | Access to full suite |
| Lifetime Access | USD 69.99 | One-time | Lifetime premium access |
Currency and NZ pricing
Exact NZD pricing is not publicly listed; the App Store often shows USD values and converts charges in your local currency at the time of billing.
To see the exact NZ$ charge, view the purchase screen in the App Store on a New Zealand device or check the order receipt after purchase.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA goods and services must be of acceptable quality, fit for purpose and match their description.
If a service fails these guarantees, the consumer is entitled to a remedy, which can include a repair, replacement or refund depending on the problem.
How this applies to Scanguru
ScanGuru’s terms state they do not exclude consumer rights that cannot be waived under applicable law, so CGA protections remain available to NZ customers.
This means the developer may still be required to provide a remedy even if the app’s own terms limit refunds.
Enforcing your rights
- Keep receipts, order IDs and communication with support.
- Contact the developer first (email info@universeapps.limited), then escalate to Consumer Protection if unresolved.
- For advice in New Zealand, visit consumerprotection.govt.nz.
Customer experiences
Positive feedback
- Some users describe ScanGuru as easy to use and convenient for on-the-go scanning.
- Positive comments highlight scan quality and perceived value for professional use on certain review sites.
Common complaints
- Reports include crashes, unexpected or continued charges after cancellation, and difficulty obtaining refunds.
- Users have also reported in-app purchase problems, ads despite payment, confusing trial claims, and broken support/contact forms.
Balance and context
While many users have no issues, documented complaints suggest you should keep records of purchases and cancellation confirmations.
If you run into issues, follow the refund and escalation steps above and keep communication copies for any dispute.
Documentation checklist
What to keep
- Order confirmation or receipt showing plan, date and amount charged.
- Subscription ID or App Store / Google Play order number.
- Screenshots of subscription settings, cancellation confirmation and any error messages.
When contacting support
- Include your device type (iOS/Android), exact purchase date, the receipt/order number and concise description of the issue.
- Attach supporting screenshots and timestamped emails or chat logs with the developer.
- Email support at info@universeapps.limited for website purchases.
Common mistakes
Deleting the app instead of cancelling
Many users assume deleting the app cancels the subscription; it does not. You must cancel in App Store, Google Play or via the developer.
If you delete the app without cancelling, the subscription will continue and charges may recur.
Missing the cancellation deadline
Failing to cancel at least 24 hours before the trial or renewal often results in being charged for the next period.
Set a calendar reminder or cancel immediately after subscribing if you only want to use a free trial.
Not keeping purchase records
Without receipts, order numbers or screenshots, getting refunds or proving cancellations is harder.
Always save the App Store/Google Play receipt email or screenshot the confirmation after purchase.
Comparative recap
Quick comparison
| Method | How to cancel | Refund route | Timing requirement |
|---|---|---|---|
| App Store (iOS) | Turn off Auto-Renewal via Apple ID → Subscriptions | Request refund directly from Apple | Cancel ≥24 hours before trial/subscription end |
| Google Play (Android) | Cancel via Google Play → Subscriptions | Request refund directly from Google | Cancel ≥24 hours before trial/subscription end |
| Website / Direct | Email info@universeapps.limited or send written notice | No public refund window in terms; contact support or rely on statutory rights | Contact support ≥24 hours before trial/subscription end |
Key takeaway
Platform purchases follow the platform’s cancellation and refund procedures; website purchases require direct contact with the developer.
Keep records and use New Zealand consumer protections if you cannot resolve the issue with the developer or platform.
After cancelling
Follow-up actions
- Confirm cancellation in the platform UI or get written confirmation from support.
- Save screenshots of cancellation confirmation or any confirmation emails as proof.
- Back up or export scanned files you still need before access ends.
Useful links
- Developer billing page: universeapps.limited (billing)
- Developer terms: simple-scanguru.universeapps.limited (terms)
- Apple support (report a problem / subscriptions): support.apple.com
- Google Play Help (subscriptions & refunds): support.google.com/googleplay
- New Zealand consumer information: consumerprotection.govt.nz
Address
Legal / postal address
Send formal written Notices of dispute or cancellation (if required by the Terms) to the developer’s legal address:
26 Stavrou Street, Strovolos 2034, Nicosia, Cyprus
When to use the postal address
Use this address for formal legal notices, arbitration opt-outs or where the Terms require a written Notice of dispute.
For routine subscription cancellations or support, email info@universeapps.limited or use the platform cancellation paths described above.