Cancel Scannero: Easy Method

What is Scannero

Service overview

Scannero is a digital subscription service that provides phone-number lookup and related location/lookup features through its website and apps.

Who operates the service

Scannero’s public terms reference operation via Hong Kong Reverse Technology Limited and related sites.

Other corporate references include Aviwell Limited (Cyprus) as a listed address in public materials.

How to cancel Scannero

Cancel via the Scannero website (recommended)

• Log in to the Scannero website (Terms of Use references Hong Kong Reverse Technology Limited).
• Go to "My Subscriptions" or the billing/account page.
• Click the "unsubscribe & refund" or "Cancel Subscription" button, enter your registered email and follow prompts.
• Confirm cancellation and wait for the confirmation email from Scannero.

Cancel via the Help Center / Contact area

• Scroll to the homepage Contact section or visit the Help Center and click the Unsubscribe or Cancel Subscription button.
• Enter your email and type "Agree" (or "Acepto" if prompted in Spanish), then go to Account and click Cancel Subscription.
• Keep a screenshot or copy of confirmation messages for your records.

What happens when you cancel

Access after cancellation

Cancellation typically takes effect from the next billing date, so your current billing period usually remains accessible until it ends.

You should retain access to the service for the remainder of the paid period after you cancel.

Account and data

After cancelling, you will typically receive an email confirmation of the cancellation.

Review Scannero’s terms or support pages for specifics on data retention or account deletion, and save any important data before the subscription period ends.

Will I get a refund?

Standard refund policy

Scannero’s FAQ states refunds may be offered if the service has not been used during the billing cycle.

If the service was used at any point in the billing period (including during a trial), a refund is typically not granted.

Time limits and exceptions

• Refunds can be requested within 14 days from the transaction date if the service hasn’t been executed.
• If you believe you qualify for a refund under these rules, request it promptly and keep evidence (screenshots, timestamps).
• If Scannero refuses a refund you believe is legitimate, you can discuss options with your payment provider or consumer channels (see consumer rights section).

Scannero plans and pricing

Summary of known plans

Scannero lists trial and monthly subscription options on public pages. NZD pricing is not published; prices shown in USD and GBP may apply depending on payment method.

Pricing table

Your consumer rights in New Zealand

Legal protections

Under New Zealand consumer law, digital goods and subscription services must comply with fair trading rules and clear disclosure requirements.

That includes transparency on billing, renewal terms, and how to cancel.

Remedies and steps

• If terms are misleading or cancellation methods are inadequate, you may raise the issue with the Commerce Commission or seek redress through your bank (chargeback) or a disputes process.
• Keep records of attempts to cancel and all communications; these help if you escalate a dispute.
• The 14-day refund window offered by Scannero aligns with common cooling-off expectations, but enforcement depends on the clarity of the provider’s terms.

Customer experiences

Positive feedback

Some users report the service is quick, simple and reliable, with fast lookups and accurate results in many cases.

A few reviewers noted easy cancellation through their bank and prompt refunds when applicable.

Negative feedback

Many complaints cite unexpected full subscription charges after a minor trial fee, unclear billing and difficulty cancelling on the site.

Others report additional surprise charges (e.g. added services), questions about tracking accuracy, and replies from support that felt generic, prompting some to dispute charges via banks.

Documentation checklist

What to gather before cancelling

• Registered email address and account login details for Scannero.
• Screenshots or copies of subscription pages, billing statements, and trial terms.
• Transaction receipts or bank statements showing charges and dates.

What to keep after cancelling

• Cancellation confirmation email or on-screen proof (screenshot).
• Any correspondence with Scannero support and the Help Center articles you used.
• Notes of dates/times you attempted cancellation and any support reference numbers.

Common mistakes

Assuming trial prevents renewal

Many users expect a small trial fee to avoid further charges; in some cases trials auto-renew to a full monthly subscription if not cancelled.

Always confirm the exact trial terms and cancellation cut-off before the trial expires.

Relying only on generic support replies

Users report receiving generic responses that do not resolve billing disputes, which can delay refunds or cancellation confirmation.

Keep clear records and escalate to your bank or consumer authorities if support responses are not specific or timely.

Comparative recap

Quick comparison

After cancelling

Follow-up actions

Save the cancellation confirmation email and any related screenshots as proof of the cancellation.

Monitor your bank statement for any further charges over the following billing cycle.

Where to get help

• Scannero Terms of Use: Terms of Use
• Scannero Help Center (unsubscribe guide): Help Center article
• Scannero FAQ on refunds and cancellations: FAQ
• Customer reviews and issues (for pattern checking): Trustpilot (NZ)
• If you cannot resolve billing issues, consider contacting your bank to dispute charges or seek advice from the New Zealand Commerce Commission.

Address

Corporate address on record

Public records and pipeline notes list: Aviwell Limited, Nikou Pattichi 36, 3071 Limassol, Cyprus.

Other operator references

Scannero public pages also reference Hong Kong Reverse Technology Limited in their Terms of Use.

No separate New Zealand postal cancellation address was found in the publicly available documentation.