Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Scannero service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Scannero: Easy Method
What is Scannero
Service overview
Scannero is a digital subscription service that provides phone-number lookup and related location/lookup features through its website and apps.
Who operates the service
Scannero’s public terms reference operation via Hong Kong Reverse Technology Limited and related sites.
Other corporate references include Aviwell Limited (Cyprus) as a listed address in public materials.
How to cancel Scannero
Cancel via the Scannero website (recommended)
- Log in to the Scannero website (Terms of Use references Hong Kong Reverse Technology Limited).
- Go to "My Subscriptions" or the billing/account page.
- Click the "unsubscribe & refund" or "Cancel Subscription" button, enter your registered email and follow prompts.
- Confirm cancellation and wait for the confirmation email from Scannero.
Cancel via the Help Center / Contact area
- Scroll to the homepage Contact section or visit the Help Center and click the Unsubscribe or Cancel Subscription button.
- Enter your email and type "Agree" (or "Acepto" if prompted in Spanish), then go to Account and click Cancel Subscription.
- Keep a screenshot or copy of confirmation messages for your records.
What happens when you cancel
Access after cancellation
Cancellation typically takes effect from the next billing date, so your current billing period usually remains accessible until it ends.
You should retain access to the service for the remainder of the paid period after you cancel.
Account and data
After cancelling, you will typically receive an email confirmation of the cancellation.
Review Scannero’s terms or support pages for specifics on data retention or account deletion, and save any important data before the subscription period ends.
Will I get a refund?
Standard refund policy
Scannero’s FAQ states refunds may be offered if the service has not been used during the billing cycle.
If the service was used at any point in the billing period (including during a trial), a refund is typically not granted.
Time limits and exceptions
- Refunds can be requested within 14 days from the transaction date if the service hasn’t been executed.
- If you believe you qualify for a refund under these rules, request it promptly and keep evidence (screenshots, timestamps).
- If Scannero refuses a refund you believe is legitimate, you can discuss options with your payment provider or consumer channels (see consumer rights section).
Scannero plans and pricing
Summary of known plans
Scannero lists trial and monthly subscription options on public pages. NZD pricing is not published; prices shown in USD and GBP may apply depending on payment method.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| 24‑hour Trial | US$0.89 | 24 hours | Full access to Scannero features |
| Monthly Subscription | US$49.80/month | Monthly | Unlimited phone number lookups; full access |
| Monthly Subscription (UK) | £39.99/month | Monthly | All features; unlimited use (per UK review) |
Your consumer rights in New Zealand
Legal protections
Under New Zealand consumer law, digital goods and subscription services must comply with fair trading rules and clear disclosure requirements.
That includes transparency on billing, renewal terms, and how to cancel.
Remedies and steps
- If terms are misleading or cancellation methods are inadequate, you may raise the issue with the Commerce Commission or seek redress through your bank (chargeback) or a disputes process.
- Keep records of attempts to cancel and all communications; these help if you escalate a dispute.
- The 14-day refund window offered by Scannero aligns with common cooling-off expectations, but enforcement depends on the clarity of the provider’s terms.
Customer experiences
Positive feedback
Some users report the service is quick, simple and reliable, with fast lookups and accurate results in many cases.
A few reviewers noted easy cancellation through their bank and prompt refunds when applicable.
Negative feedback
Many complaints cite unexpected full subscription charges after a minor trial fee, unclear billing and difficulty cancelling on the site.
Others report additional surprise charges (e.g. added services), questions about tracking accuracy, and replies from support that felt generic, prompting some to dispute charges via banks.
Documentation checklist
What to gather before cancelling
- Registered email address and account login details for Scannero.
- Screenshots or copies of subscription pages, billing statements, and trial terms.
- Transaction receipts or bank statements showing charges and dates.
What to keep after cancelling
- Cancellation confirmation email or on-screen proof (screenshot).
- Any correspondence with Scannero support and the Help Center articles you used.
- Notes of dates/times you attempted cancellation and any support reference numbers.
Common mistakes
Assuming trial prevents renewal
Many users expect a small trial fee to avoid further charges; in some cases trials auto-renew to a full monthly subscription if not cancelled.
Always confirm the exact trial terms and cancellation cut-off before the trial expires.
Relying only on generic support replies
Users report receiving generic responses that do not resolve billing disputes, which can delay refunds or cancellation confirmation.
Keep clear records and escalate to your bank or consumer authorities if support responses are not specific or timely.
Comparative recap
Quick comparison
| Topic | Scannero (what to expect) | What to watch or do |
|---|---|---|
| Cancellation | Can be done via account/billing page or Help Center; confirmation email issued. | Take screenshots of confirmation and cancel before trial ends to avoid auto-renewal. |
| Refunds | Possible within 14 days if service not executed; no refund if service used (including trial usage). | Request promptly and keep evidence proving no use during the billing period. |
| Pricing transparency | Published in USD/GBP; no NZD pricing clearly listed publicly. | Check your bank statement currency and expected conversion/fees before subscribing. |
| Customer support | Mixed reviews: some prompt refunds, many reports of difficult cancellations and generic replies. | Document all contacts and consider bank dispute channels if unresolved. |
After cancelling
Follow-up actions
Save the cancellation confirmation email and any related screenshots as proof of the cancellation.
Monitor your bank statement for any further charges over the following billing cycle.
Where to get help
- Scannero Terms of Use: Terms of Use
- Scannero Help Center (unsubscribe guide): Help Center article
- Scannero FAQ on refunds and cancellations: FAQ
- Customer reviews and issues (for pattern checking): Trustpilot (NZ)
- If you cannot resolve billing issues, consider contacting your bank to dispute charges or seek advice from the New Zealand Commerce Commission.
Address
Corporate address on record
Public records and pipeline notes list: Aviwell Limited, Nikou Pattichi 36, 3071 Limassol, Cyprus.
Other operator references
Scannero public pages also reference Hong Kong Reverse Technology Limited in their Terms of Use.
No separate New Zealand postal cancellation address was found in the publicly available documentation.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.