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Cancel SECURE SENTINEL
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I hereby notify you of my decision to terminate the contract relating to the Secure Sentinel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Secure Sentinel: Step-by-Step Process
What is Secure Sentinel
Overview
Secure Sentinel was a consumer credit monitoring service associated with Equifax in New Zealand. It offered identity and credit monitoring features to subscribers when it was active.
Current status
The service is no longer offered by Equifax in New Zealand according to available information. Historical terms and support channels still govern cancellations and refunds for legacy accounts.
How to cancel Secure Sentinel
Required notice
Cancellation of Secure Sentinel requires 30 days' written notice under the Terms & Conditions (clause 6.1). Written notice is the stated contractual method to terminate the service.
Step-by-step cancellation
- Prepare a written cancellation request stating your name, account details and the date you want cancellation to take effect.
- Send the written notice to the Secure Sentinel postal address: Secure Sentinel (NZ) Limited, PO Box 2993, Shortland Street, Auckland 1104, New Zealand.
- Use tracked or recorded post and keep a copy of the letter and proof of posting for your records.
- If you have confirmation correspondence from Equifax or Secure Sentinel, include reference numbers or prior emails to help match your request to the account.
- Note that no specific App Store or Google Play cancellation pathway is documented; the service is reported as no longer offered through those channels.
What happens when you cancel
Access and service end date
After you submit written notice, the contract requires a 30-day notice period before termination takes effect. Your access may continue until that notice period ends.
Renewal and ongoing charges
Because the annual fee is stated as non‑refundable, cancelling mid‑annual may not result in a pro‑rata refund. Confirm the effective end date and monitor your bank or card statements for unexpected charges.
Data and retention
Equifax/Secure Sentinel may retain personal information in line with their privacy policy. User reports have raised concerns about data retention practices, so request confirmation of any retained personal data when you cancel.
Will I get a refund?
Official refund policy
The Terms & Conditions specify that the annual fee is not refundable (clause 5.1(a)). This is the stated contractual position for Secure Sentinel legacy accounts.
Exceptions and remedies
No explicit 14‑day cooling‑off or money‑back guarantee is indicated in the Terms. However, consumers may have statutory remedies under New Zealand law if the service was misrepresented or not delivered as promised.
- If you believe Equifax breached consumer law, you can seek advice from consumer protection agencies or consider a dispute or complaint process.
- Keep documentation of service failings, communications and charges to support any remedy request.
Secure Sentinel plans and pricing
Plans
The service is no longer actively offered in New Zealand, and current plan details are not publicly available.
Pricing table
| Plan | Price (NZD) | Notes |
|---|---|---|
| Secure Sentinel (legacy) | Varies | Service no longer offered; historical pricing not publicly available |
Your consumer rights in New Zealand
Key legal protections
The Fair Trading Act requires that consumers be clearly informed of important contract terms at the point of sale, including cancellation rights. If terms were concealed or misleading, this may be actionable.
Practical steps and sources
- Document what you were told at sign-up and keep receipts, emails and terms & conditions.
- Seek guidance from official consumer bodies such as the Commerce Commission or Citizens Advice Bureau for next steps.
Customer experiences
Common negative reports
Public reports and forum posts describe difficulties cancelling, delays of several months to complete cancellations, and disputes about refunds. Some customers have reported being charged after claiming cancellation.
What users typically advise
Users recommend sending written notice by tracked post, keeping detailed records of all communications, and escalating to consumer protection agencies if the provider does not resolve issues promptly.
Documentation checklist
What to prepare
- Account holder full name and contact details used at sign-up.
- Account or customer reference numbers and any billing identifiers.
- Copy of the Terms & Conditions or a screenshot showing clause references if available.
- Copies of previous correspondence with Equifax or Secure Sentinel (emails, letters, call reference numbers).
- Proof of posted cancellation (receipt/tracking number) and a dated copy of your written notice.
- Bank or card statements showing charges to the service if disputing refunds.
Common mistakes
Failing to provide written notice
Some customers assume a phone call or online action is sufficient. The contract requires written notice; failing to send it can delay or invalidate cancellation.
Not keeping proof and expecting automatic refunds
Not keeping copies of cancellation requests, tracking receipts and confirmation can make disputes harder. Also, expecting an automatic pro‑rata refund contradicts the stated non‑refund clause.
Comparative recap
Key points compared
| Topic | Secure Sentinel (legacy) | Recommended consumer action |
|---|---|---|
| Cancellation method | 30 days' written notice required | Send tracked postal notice, keep copies |
| Refund policy | Annual fee stated as non‑refundable | Only dispute if service breached terms or law |
| Availability | Service no longer offered in NZ | Confirm legacy account status and seek written confirmation of cancellation |
After cancelling
What to monitor
After cancellation, monitor your bank and card statements for at least two billing cycles to ensure no further charges appear. Keep all correspondence for at least 12 months in case of disputes.
Helpful links and next steps
- Equifax New Zealand - company site for historic contact information and policy references.
- Commerce Commission - Consumer information - guidance on consumer rights and misrepresentation under the Fair Trading Act.
- Citizens Advice Bureau New Zealand - practical consumer advice and dispute‑resolution pathways.
Address
Postal address
Secure Sentinel (NZ) Limited, PO Box 2993, Shortland Street, Auckland 1104, New Zealand.
Record keeping
Send cancellation notices to the postal address above by recorded post and retain proof of posting and a copy of the cancellation letter for your records.