Cancel Serato: Easy Method

What is Serato

Overview

Serato is a DJ software platform used for mixing, performance, and music management. It is offered as a subscription for access to premium online features and device integrations.

Core features

Core capabilities include track mixing, library management, and integrations with hardware controllers and mobile devices. The product is distributed as digital software and managed via your Serato account.

How to cancel Serato

Via Serato.com (web)

• Log into your account at Serato.com.
• Go to "Subscriptions & Payments" in your account settings.
• Click "Cancel subscription".
• The cancellation takes effect at the end of your current billing period; you retain access until that date.
• For full details see Serato's support article: How do I cancel my Serato subscription?

Via App Store (iOS) and Google Play (Android)

• Subscriptions purchased through Apple must be managed and cancelled via your Apple ID subscriptions settings in iOS or at appleid.apple.com.
• Subscriptions purchased via Google Play must be managed and cancelled in Google Play subscriptions on your Android device or at play.google.com.
• Serato's interface does not directly cancel app-store subscriptions; use the respective store account to avoid continued billing.

What happens when you cancel

Access and renewal

When you cancel via Serato.com your subscription remains active until the end of the current billing period. You will not lose access immediately after cancelling.

Billing stops after the current period; the subscription will not renew on the next billing date.

Data and account

Your Serato account typically remains in place after cancellation, but premium features will no longer be available once the period ends.

It is advised to export or back up any custom libraries, settings or data before you lose access to premium features.

Will I get a refund?

Serato's refund policy

Serato's official terms state: "Unless required by applicable law, Serato will not provide refunds for a Purchase." See Serato Terms of Sale.

Serato may offer discretionary refunds in limited cases, for example where a product is unused and has been disabled, or if EULA terms are not agreed upon.

Exceptions under New Zealand law

• Under the Consumer Guarantees Act 1993 (New Zealand) consumers may be entitled to remedies including repair, replacement or refund if a digital product is faulty.
• Traders cannot contract out of the CGA; if a service is faulty you may be entitled to a remedy even if Serato's terms say no refunds.
• There is no automatic 14‑day cooling‑off right for digital subscriptions under NZ law; standard change‑of‑mind cooling periods do not generally apply.

Serato plans and pricing

Available plans

Notes on pricing

Pricing data reflects reported Serato NZ subscription rates and group pricing. Prices may include or exclude GST as noted for group plans.

Always verify current prices in your Serato account billing area before purchasing or renewing.

Your consumer rights in New Zealand

Consumer Guarantees Act 1993

The Consumer Guarantees Act 1993 gives NZ consumers rights to remedies if goods or services are faulty or do not meet reasonable expectations.

Digital goods and services may be covered; traders cannot contract out of these statutory rights.

Cooling-off and cancellation rules

• There is no mandated 14‑day cooling‑off period for digital subscriptions in New Zealand.
• Standard cooling‑off periods that apply to credit or door‑to‑door sales do not typically apply to online digital services.

Customer experiences

Positive feedback

Many users praise Serato for its user interface, mixing capabilities and effective multi‑deck performance.

Long‑term users often highlight stability and familiarity with the platform as benefits.

Common complaints

Frequent negative feedback reports slow or limited customer support, unresolved tickets, and lack of phone support.

Other recurring issues cited by users include technical bugs, licensing problems and concerns about advertised promotions.

Documentation checklist

What to prepare before cancelling

• Account email and username used for Serato.
• Order number or subscription invoice (from Serato or the app store).
• Payment method details and billing dates.
• Any support ticket IDs if you've contacted Serato previously.

If you intend to request a refund or dispute

• Evidence of the fault or issue (screenshots, error messages, timestamps).
• Copies of correspondence with Serato support.
• Proof that the product was unused if claiming discretionary refund for unused product.
• Record of attempts to fix the issue (logs of updates or troubleshooting).

Common mistakes

Mistaking app-store and web cancellations

Many users assume cancelling inside the Serato app will stop App Store or Google Play billing. It will not.

Always cancel subscriptions through the store (Apple ID or Google Play) if you subscribed via those platforms.

Assuming automatic refunds or immediate access loss

Assuming you will automatically receive a refund after cancelling is risky; Serato's policy is generally no refunds unless required by law.

Also, cancelling does not usually remove access immediately - you typically retain access until the end of your paid period.

Comparative recap

Quick comparison

What to watch for

Check where you originally subscribed (Serato site vs app store) before attempting to cancel to avoid continued charges.

If you believe the product is faulty, document the issue and refer to NZ consumer law when discussing remedies with Serato.

After cancelling

Useful next steps

• Export and back up playlists, cue points, and libraries before your access ends.
• Confirm cancellation by checking your account billing page or the app store subscription list.
• Keep records of the cancellation confirmation and any correspondence with support.

Helpful links

• Serato: How do I cancel my Serato subscription?
• Serato Terms of Sale
• Community Law: cancellation and consumer rights in NZ

Address

Postal address for correspondence

Care of Serato Limited, Private Bag 92015, Victoria Street West, Auckland 1142, New Zealand.

How to use the address

Use this address if you need to send formal postal correspondence or a dispute notice. Include your account details and supporting documentation.

Consider sending by tracked or certified post and keep copies of everything you send.