Cancel Servicenow: Easy Method

What is Servicenow

Overview

ServiceNow is a cloud-based platform that provides IT service management (ITSM), IT operations, customer service, and workflow automation tools.

It is used by organisations to create, automate and manage service workflows across IT, HR, security and other departments.

Core capabilities

Key capabilities include low-code/no-code app building, incident/change/request management, and integrations with other enterprise systems.

The platform is highly customisable and designed for enterprise-scale deployments with role-based licensing.

How to cancel Servicenow

If purchased via the ServiceNow Store

Store App subscriptions are described in ServiceNow terms as non-cancellable and non-refundable during the term.

• You may cancel only at the end of the paid term; otherwise the subscription auto-renews.
• To prepare, note your Store order ID, subscription term end date and contact your ServiceNow account representative or reseller.
• For formal notices, you can address communications to ServiceNow Australia Pty Ltd at the registered NZ address.

If purchased via Apple App Store or Google Play

In-app purchases must be managed through the platform that sold them (Apple or Google).

• Open your App Store or Google Play account subscription settings and cancel the subscription there.
• Refund requests for platform purchases follow Apple/Google processes and their policies.
• If unsure, check your purchase receipt to confirm which platform processed the payment.

For training and exam vouchers

Exam vouchers and training purchases follow specific ServiceNow policies and may have different cancellation rules.

• Exam vouchers may be refundable if cancelled more than 72 hours before the exam; within 72 hours refunds may not be available.
• Contact ServiceNow training support with the voucher code and booking details to request cancellation or rescheduling.

What happens when you cancel

Access and features

If cancellation is effective at the term end, access to paid capabilities will typically stop when the paid period expires.

End users may retain limited access if there are free/requester licenses or a transition plan is in place.

Renewal and billing

Subscriptions that are not cancelled by the term end generally auto-renew under ServiceNow Store terms.

Billing continues until the effective cancellation date; check invoices and your contract for exact renewal timing.

Data retention and export

After access ends you should plan to export required data and attachments before the termination date.

Confirm with your account team or reseller about data retention policies and any available export tools or timelines.

Will I get a refund?

Standard ServiceNow Store policy

ServiceNow Store App purchases are stated as non-refundable and non-cancellable during the term except where expressly stated otherwise.

That policy is the baseline for Store purchases and limits mid-term refund options.

Exceptions and exam vouchers

Exam vouchers may be refundable if cancelled more than 72 hours before the scheduled exam.

Within 72 hours of the exam, refunds may not be available though the voucher might remain valid for rescheduling; contact training support for specifics.

Platform (App Store / Google Play) purchases

If you bought via Apple or Google, refund requests and cancellations are handled by those platforms under their refund policies.

Those platform-level processes may provide remedies in addition to or instead of ServiceNow’s Store policies.

Servicenow plans and pricing

Pricing overview

ServiceNow pricing is not publicly published and varies by contract, volume and region.

Listed prices below are indicative only; contact ServiceNow or a local partner for exact NZD pricing.

Table of common plans

Pricing notes

Discounts of 40 - 50% are common; up to 70% in large deals. Indicative NZD uses an exchange rate of ~1 USD = 1.6 NZD.

For an exact quote in New Zealand dollars contact ServiceNow or an authorised local partner.

Your consumer rights in New Zealand

Relevant laws

New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act, which require services to be provided with reasonable care.

These laws support remedies for faulty or misrepresented services when they apply to the purchase.

How these laws apply to ServiceNow purchases

Business-to-business transactions (typical for enterprise ServiceNow products) often fall outside consumer protections.

Purchases made through Apple App Store or Google Play may be subject to platform policies and consumer protections depending on the nature of the buyer.

Practical notes

ServiceNow’s Store terms state purchases are non-refundable during the term; this can limit remedies even in consumer contexts.

If you believe your consumer rights apply, seek guidance from the Commerce Commission NZ or legal advice for your situation.

Customer experiences

Positive feedback

• Users praise strong customisation and low-code/no-code capabilities for tailored workflows and integrations.
• The platform is seen as a unified, robust ITSM/ITOM/ITAM system with extensive functionality and reliability.

Common complaints

• Recurring concerns include high cost and a steep learning curve, making it challenging for smaller teams.
• Many users report the UI can be bloated or unintuitive, with navigation and usability issues.
• Some customers report poor support experiences such as long delays or unresolved issues.

Documentation checklist

Required documents

• Order number, subscription ID or Store order receipt.
• Invoice showing payment dates and amounts.
• Subscription terms or ServiceNow Store terms of use reference.

Optional supporting materials

• Screenshots of subscription status in the portal or App Store/Google Play receipt.
• Communication logs with support or your reseller (emails, case numbers).
• Exam voucher code and booking confirmation if requesting an exam refund.

Common mistakes

Timing errors

A frequent mistake is attempting to cancel a ServiceNow Store App mid-term expecting an immediate refund; Store terms generally do not allow mid-term cancellations.

Check your term end date and cancel before the renewal cut-off if you do not want the subscription to renew.

Using the wrong cancellation route

Another common error is contacting ServiceNow for an in-app purchase that was processed by Apple or Google instead of using the platform’s subscription management.

Always verify the payment processor on your receipt and use that platform’s cancellation/refund flow when applicable.

Comparative recap

Summary table

Key takeaways

• Store App purchases have strict non-cancellation/non-refund rules during the term.
• Platform purchases use App Store/Google Play flows and their refund policies.
• Enterprise agreements vary - check your contract and engage your account team early.

After cancelling

Data and access

Before the cancellation takes effect, export required data, attachments and reports you will need post-termination.

Confirm any data retention or export assistance with your ServiceNow contact or partner.

Next steps and alternatives

Consider alternatives such as reducing licences, switching to requester-only roles, or migrating to another solution with a planned timeline.

For platform purchases, follow Apple/Google links for refund requests and subscription management.

Useful links:

• ServiceNow terms of use
• Exam voucher refund guidance
• User reviews and feedback (GetApp)
• Customer reviews (Trustpilot)

Address

Registered address for New Zealand

ServiceNow Australia Pty Ltd (registered for NZ communications)

22 Catherine Street, Henderson, Auckland 0612, New Zealand

How to use this address

Use this address for formal written notices or contractual communications where a New Zealand postal address is required.

Also send copies of cancellation notices to your ServiceNow account representative or reseller per your contract instructions.