Cancel Setapp: Easy Method

What is Setapp

Overview

Setapp is a subscription service that gives access to a curated library of Mac and some iOS apps for a single monthly or yearly fee.

How people use it

Users subscribe to run a range of productivity, utilities and creative apps without buying individual licences.

Setapp offers free trials, direct subscriptions on its website, and some app-level sales via app stores.

How to cancel Setapp

Cancel via Setapp website (direct subscription)

• Sign in to your Setapp account on the website.
• Go to the Subscription page → Manage subscription → Cancel subscription.
• Cancel at least 24 hours before the end of the current billing period to avoid renewal.
• Your subscription remains active until the end of the billing period; deleting apps does not cancel the subscription.
• See official instructions: Cancel subscription.

Cancel via mobile app stores

• If you subscribed to an individual app via Apple App Store, cancel using Apple subscription management (e.g. Settings on iPhone/iPad).
• For Google Play subscriptions, cancel via Google Play subscription settings (Setapp does not provide explicit Play Store steps).
• After canceling an App Store/Play Store subscription, let the billing period expire before re-activating via Setapp.
• See guidance for switching apps: Switch apps from individual to Setapp subscription.

What happens when you cancel

Access to apps

After cancellation your Setapp subscription remains active until the end of the paid billing period.

During the active period you keep access to all included apps; access stops when the period ends.

Account and data

Your account and app data usually remain accessible to you while the subscription is active, but apps may stop functioning after expiry.

Uninstalling the Setapp app does not automatically cancel the subscription; cancel through the account or the store used to subscribe.

Will I get a refund?

Setapp direct-purchase refund policy

• Refunds may be possible if you cancel and meet conditions: no Setapp apps installed or opened during the billing period.
• Installing or opening an app only to remove it is considered acceptable for refund eligibility.
• Refund requests must fall within the refund window: 30 days for yearly plans, 14 days for shorter plans.
• See the official refund policy: Setapp refund policy.

Store purchases and trial refunds

• If you bought via the App Store or Mac App Store, refunds are handled through Apple’s refund process, not Setapp’s policy.
• Trial-to-paid cases: if you subscribed after a free trial but did not use any apps, you may request a refund under the Trial Period policy (check Terms of Use timing).
• Refer to the Terms of Use for trial clauses: Setapp Terms of Use.

Setapp plans and pricing

Available plan types

Setapp offers monthly and yearly billing options and occasionally other billing periods or promotions.

Exact prices and local currency offers can vary by region and promotion.

Pricing table

Your consumer rights in New Zealand

Legal protections

In New Zealand, the Consumer Guarantees Act (CGA) and the Fair Trading Act give consumers rights when services are not provided with reasonable care and skill.

These rights apply to digital services and subscriptions where the service fails to meet described standards.

How this applies to Setapp

• If Setapp fails to deliver advertised functionality (for example licensing that prevents offline use), you may seek remedies under the CGA.
• Setapp’s “no refunds” terms cannot override statutory rights under New Zealand law.
• If you purchased via Apple/Google, you can also pursue refunds through their processes and escalate with NZ consumer protection if needed.

Customer experiences

Positive feedback

Many New Zealand reviewers praise Setapp for convenience and value: one subscription grants access to many useful Mac apps.

Review sites show high overall ratings for usability and cost-effectiveness.

Common complaints

• Reports of slow or unresponsive customer support, especially with billing issues.
• iOS licence behaviour can require constant internet access and cause usability concerns offline.
• Some users report difficulty obtaining refunds even after cancelling quickly.
• Trials tied to specific devices (e.g. refurbished devices) can block users from getting a trial.

Documentation checklist

What to prepare before contacting Setapp

• Setapp account email and username.
• Order or invoice number and billing dates.
• Screenshot of your subscription page showing cancellation or active status.
• Proof of whether Setapp apps were opened or used during the billing period.

Additional evidence that helps

• Records of communication with support and timestamps.
• Device details if trial or licence issues are device-related (model, purchase/refurbished status).
• Bank or card statement entries for the charge you are disputing.

Common mistakes

Assuming deleting apps cancels subscription

Many users delete the Setapp or individual apps but forget to cancel the subscription through Setapp or the store.

Result: ongoing billing despite app removal. Always cancel via the subscription settings used to subscribe.

Missing timing and store differences

Cancelling too late (less than 24 hours before renewal) can cause the subscription to auto-renew.

Also, purchases made through Apple/Google require cancellation and refund requests through those stores, not Setapp’s website.

Expecting automatic refunds

Refunds are conditional: cancelling alone does not guarantee a refund unless refund policy conditions are met.

Provide evidence of non-use where required and submit within the appropriate refund window.

Comparative recap

At-a-glance comparison

Key takeaway

Cancel via the platform you used to subscribe, keep clear records, and check refund eligibility quickly after billing events.

After cancelling

Practical next steps

• Confirm cancellation by saving the confirmation message or screenshot from your account or store.
• Monitor your card or PayPal statement for any unexpected charges after the billing period ends.
• Uninstall apps if you no longer need them, but remember uninstalling does not cancel billing.

Helpful links

• How to cancel your Setapp subscription
• Setapp refund policy
• Switch apps from individual to Setapp subscription
• Setapp Terms of Use

Address

Corporate correspondence

Setapp’s corporate address (no separate New Zealand postal address provided):

MacPaw Way Ltd., 25 Serifou, Allure Center 11, Office No. 11‑12, 2nd Floor, 3046 Zakaki, Limassol, Cyprus

Contacting support

For account and billing issues start with Setapp support via their Help Center linked above.

If you cannot resolve a billing dispute, consider escalating through Apple/Google (if applicable) or New Zealand consumer protection channels under the CGA and Fair Trading Act.