Cancel Shortcut: Simple Process

What is Shortcut

Overview

Shortcut refers to two different services with similar names: a vocabulary/trial app at shortcutapp.co and a project-management product at shortcut.com.

The policies, pricing and cancellation processes differ between those services; this guide covers both and how New Zealand consumer law may apply.

Which service this guide covers

This guide explains cancellation and refund steps for Shortcut App (shortcutapp.co) and Shortcut project-management (shortcut.com), plus notes about App Store / Google Play purchases.

Where relevant, links point to the vendor terms and New Zealand consumer guidance for clarity.

How to cancel Shortcut

Cancel a direct web/app subscription (shortcutapp.co)

• Find your purchase confirmation and note the purchase date and account email.
• Email hello@shortcutapp.co stating you wish to cancel and request a refund if within 14 working days.
• Include your receipt, subscription ID (if available) and a short reason for the cancellation.

Cancel a project-management Shortcut subscription (shortcut.com)

• Sign into your Shortcut account and review billing settings for termination instructions.
• Per Shortcut.com terms, you may terminate at any time but prepaid fees are generally non-refundable.
• Contact Shortcut support via the account or follow the Terms of Service link: Shortcut Terms.

Cancel App Store / Google Play subscriptions

• If you purchased via Apple App Store or Google Play, cancel via your device store subscription settings.
• Refunds for store purchases are governed by Apple/Google policies, not Shortcut’s web terms.
• Provide order IDs and receipts from the store when contacting either the store or Shortcut for support.

What happens when you cancel

Access and renewal

When you cancel a subscription, future renewals stop but access typically remains until the paid period ends.

For accounts terminated on Shortcut.com, features tied to the paid tier may be disabled immediately depending on the vendor policy.

Data and account retention

Your project data usually remains in your account after cancellation but access may be limited by plan changes.

Export important data (CSV/export tools) before cancelling if you need a local copy, or contact support for retention details.

Charges and prorating

If you used the service before cancelling a direct purchase, Shortcut App terms require payment for value received; refunds may be reduced accordingly.

Shortcut.com states amounts already paid are non-refundable, so prorating is not generally available under their terms.

Will I get a refund?

Refunds for Shortcut App (direct purchases)

Shortcut App (shortcutapp.co) offers a 14 working day right to cancel with a refund if purchased directly, reduced by the value of service used.

To request a refund within this period, email hello@shortcutapp.co and include purchase proof and account details.

Refunds for Shortcut project-management (shortcut.com)

Shortcut.com’s Terms of Service state that all amounts paid are non-refundable; subscription fees already paid are not returned on termination.

Check your account billing and contact Shortcut support if you believe an exception is warranted (billing error, duplicate charge).

App Store and Google Play refunds

For purchases via Apple or Google, refunds follow each store’s refund policies and request paths; Shortcut’s web terms do not override those processes.

Contact Apple or Google support with your order ID for store-based refunds.

Shortcut plans and pricing

Available plans

Below are the commonly available plans and their NZD prices converted from USD using an estimated rate (1 USD ≈ 1.62 NZD as of Jan 2026).

Contact sales for Enterprise pricing or to confirm current rates and billing cadence.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA) basics

Under the Consumer Guarantees Act, services supplied by businesses to consumers must meet guarantees such as acceptable quality and fitness for purpose.

Sellers cannot contract out of the CGA; a "no refunds" clause cannot override statutory rights for faulty services.

How CGA applies to Shortcut services

If a Shortcut service is faulty or not fit for purpose, you may be entitled to remedies such as repair, replacement or refund depending on the fault’s severity.

There is no automatic statutory cooling-off period for digital subscriptions in New Zealand; change-of-mind refunds are not guaranteed unless provided by the seller.

Where to get help

For guidance about your rights, see consumer guidance: Consumer.org.nz - CGA.

If you believe your CGA rights have been breached, contact the vendor first and keep records; consider contacting Citizens Advice Bureau or the Commerce Commission for further steps.

Customer experiences

Positive feedback

Users praise project-management Shortcut for its intuitive interface, speed and strong integrations such as GitHub and Slack.

Many customers appreciate flexible workflows, customizable labels and alignment of tasks to company objectives.

Negative feedback

Some users report limitations in backlog management, filtering and dependency features useful for roadmap planning.

There are reports of a learning curve, occasional bugs and integrations with some product-discovery tools being limited.

Documentation checklist

What to prepare before you contact support

• Purchase receipt or order confirmation showing date and amount.
• Account email address and subscription or invoice ID if available.
• Payment method details (last 4 digits) and billing history screenshot.

Evidence for refund/cga claims

• Screenshots showing the issue or service fault, timestamps and error messages.
• Records of communication with support, cancellation requests and responses.
• For App Store/Play purchases, include the store order ID and store receipt.

Common mistakes

Canceling the wrong product

Many customers try to cancel at the wrong place - for example, emailing shortcutapp.co for a subscription purchased via Apple/Google.

Always check whether the purchase was direct (shortcutapp.co/shortcut.com) or via an app store before requesting a refund.

Missing proof or waiting too long

Failing to provide receipts, subscription IDs or proof of fault delays resolution and can harm refund chances within the 14 working day window.

For Shortcut App direct purchases, the 14 working day cancellation window is strict; act promptly and keep records.

Comparative recap

At-a-glance comparison

Key takeaways

Direct purchases from shortcutapp.co have a limited 14 working day right to cancel with refund adjustments for use.

Shortcut.com subscriptions are largely non-refundable under their published terms; use the vendor’s support channels for disputes.

After cancelling

If your refund is granted

Expect the refund to be processed to the original payment method; processing times depend on the payment provider and bank.

Keep confirmation emails and track your bank or card statement for the refund entry.

If your refund is refused or delayed

• Ask the vendor for a written explanation and escalation path.
• If you believe the service was faulty, rely on CGA remedies and seek advice: Consumer.org.nz - CGA.
• Contact your card issuer for a chargeback only after attempting vendor resolution and if the payment qualifies for dispute.

Address

Registered contact address in New Zealand

Care of Lesley Wong, Level 4, 234 Wakefield Street, Te Aro, Wellington 6011, New Zealand.

Use this address for formal letters if you require a postal contact; for cancellations and refunds, email and in-app channels are usually faster.